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Jenny's Nails

+1 909-988-8411
2205 S Mountain Ave, Ontario, CA 91762 United States of America
Open Today: 09:30 AM - 07:00 PM

Quick Facts About Jenny's Nails

Jenny's Nails place has several strengths that can be observed from the comments. Firstly, the owner takes the time to get to know her regular customers and the staff is always friendly. This personal touch creates a welcoming atmosphere for customers. Additionally, the salon is recommended for young girls who want their nails painted, as the staff is described as sweet and caring.
Another positive aspect is that in one of the visits, the salon did an excellent job and everything was very clean. The customer appreciated the use of sanitized utensils and the prompt service they received. This indicates a strong attention to cleanliness and hygiene, which is important in a nail salon.
In terms of service, some customers mention the fast service provided by the salon. They were able to accommodate customers even at the last minute, suggesting good time management and efficiency.
Furthermore, many customers mention the excellent job done on their nails. They appreciated the color, design, and the overall finished look. This highlights the skills and expertise of the nail technicians at Jenny's Nails place.
On the other hand, Jenny's Nails place also has some weaknesses that are mentioned in the comments. One recurring complaint is the inconsistency in the quality of the service. For example, in one visit, the customer had a positive experience, while in another visit, the service was described as bad. This indicates a lack of consistency in the overall experience at the salon.
There are also complaints about improper execution of services. One customer mentions bleeding and infection after a pedicure, suggesting a lack of attention to safety protocols or improper technique. Another customer mentions being cut during a service, leading to an infection. These incidents raise concerns about the attention to detail and professionalism of the staff.
Additionally, some customers express dissatisfaction with the shape and length of their nails. They mention that their nails have been different lengths and shapes in different visits, suggesting a lack of attention to detail and consistency in the services provided.
Furthermore, there are some negative comments about specific nail technicians not being willing to accommodate customer preferences. For instance, one customer wanted a dip manicure, but the technician insisted on doing a fill with acrylic. This lack of flexibility and refusal to meet customer demands can lead to customer dissatisfaction.
Another weakness mentioned by a customer is that the gel polish used was thick and uneven. This indicates a lack of skill or attention to detail in the application of gel polish.
In terms of time management, there are complaints about long waiting times. One customer mentions waiting for 30 minutes before a technician started their service, and another mentions staying for almost 2 hours for a service that made them late for an appointment. These instances suggest poor time management and inefficient operations.
Overall, Jenny's Nails place has strengths in terms of customer service, friendliness, and cleanliness. However, there are weaknesses in terms of inconsistency in service quality, attention to detail, flexibility in meeting customer preferences, and time management. Based on the comments, it is important for the salon to address these weaknesses in order to improve the overall customer experience.


Best TL Reviews

Been coming here on and off for many years. Owner really takes the time to get to know her regulars and her staff is always friendly. If you have a young girl who wants nails painted bring them here. They are sweet caring people.
2nd visit: Please don't go here if you like your nails. I came back to this nail salon because they did a good job the first time. This time was very different. I came in for a full set and called before I came. It was dead silent when I walked in and I felt uncomfortable. No one wanted to do my set even though several nail technicians we're completing their clients jobs. After waiting for 30 minutes a man started my set. The owner was pouring tequila shots to clients. I told him exactly what I wanted and showed him photos of inspiration. He said there was one person who could do designs. She heard him and refused. So I went with a basic black. When he was still filling I told him the nails were too think and he agreed. He said he'd file them down. I insisted on regular polish but he said no. So he put gel on my nails. I told him I had to leave at 5:45 because I had an appointment. I ended up staying till after 6pm making me late. I was there for almost 2 hours by the time I left. They turned out so bad. $50 total.
1st visit: Took my friend here for her birthday and they did not disappoint. I asked for regular white polish on my toes and baby blue gel for my manicure. My total was $50. They did an excellent job and everything was very clean. They used a bag in the pedicure station with sanitized utensils. I was serviced right away and they took about an hour total. 10/10 would recommend this nail salon. Thank you Leon and Tim.
I went a couple months ago to get a pedi and the lady was trying to take my ingrown nail out but didn’t execute correctly. I was bleeding really bad. My toe got infected and was in horrible pain.
I gave them the benefit of the doubt and went to get a gel pedi and dip mani.
The lady cut me and now my toe is infected again. The male didn’t want to do a dip mani and kept telling me to just do a fill, I told him I want dip and he continued to fill my nails with acrylic and to top things off he used gel polish and it was so thick and uneven. I was not happy!
this past saturday I was there with my grandkid and she wanted her nails done, they took us at the last min and they did a great job with the color and design the LADIES ARE SO NICE AND FRIENDLY
SUPER FAST SERVICE , most important excellent job with manicures I will definately come back again
- good prices
- take you in fast
-friendly ladies
- amazing nail jobs
-clean place
THANK YOU !! GREAT SERVICE
Ok prices for an ok job. You get what you pay for.
Ive been here twice now and both times. My nails have been different lengths and shape. They are still not caught up with trendy nails
So i suggest sticking to simple ideas. If you want to give this place a try.
my first time going to Jennys and i DEFINITELY will be coming back!! i am super satisfied with my visit, and shoutout to ma girl Rose ! ???????? i had came in about 30 mins before closing time & Rose finished around an hour and a half later, THAT IS VERY GOOD BUSINESS SKILLS! she didnt rush or mess up my nails, i really appreciate the time and dedication she took to make my nails look amazing! this is why i will be coming back because i know if i go elsewhere i wouldnt get that same energy ! i truly appreciate great workers and good worker ethics!! i love you guys!!
Amazing care and customer service! Called to see if they had room for 3 pedi’s and were super polite over the phone and accommodating. Once we got there they sat us right away, got us everything we needed and were super friendly. Normally other salons hurt when taking off skin but they were gentle and efficient! Loved them!
I love this salon, the wait is never too long, even when they're packed. Jenny did my nails herself and had me out of there in less than an hour for a full set. The staff is friendly and the customers are just as social. I can go in there alone and know I will find someone to talk to. Even after a week they still look gorgeous.

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Jenny's Nails Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Today

Opening Hours

Monday 09:30 AM - 07:00 PM
Tuesday 09:30 AM - 07:00 PM
Wednesday 09:30 AM - 07:00 PM
Thursday 09:30 AM - 07:00 PM
Friday 09:30 AM - 07:00 PM
Saturday 09:30 AM - 07:00 PM
Sunday 10:00 AM - 05:00 PM

How to go there

Location