Quick Facts About Fancy Nail & Spa
Fancy Nail & Spa place has received a mix of positive and negative comments from customers, highlighting both strengths and weaknesses of the establishment. Below is an analysis of the comments to identify the main strengths and weaknesses of the nail salon.
Strengths:
1. Quality Nail Work: Several customers mentioned that they were satisfied with the quality of the nail work done at Fancy Nail & Spa. They appreciated the nail art and the effort put into recreating their requested designs. This indicates that the salon has skilled technicians who are capable of producing good results.
2. Efficient Service: Customers noted that there is usually no wait at the salon and that they have implemented a ticket system to keep track of customers. This suggests that the salon is well-organized and efficient in managing the flow of customers and minimizing waiting times.
3. Friendly Staff: Many customers praised the friendliness and welcoming nature of the staff at Fancy Nail & Spa. They mentioned positive interactions with technicians who were nice and accommodating. Friendly staff can contribute to a positive customer experience and make customers feel comfortable.
4. Nail Salon Experience: Some customers mentioned that they had been going to Fancy Nail & Spa for years and have generally been satisfied with their experiences. This indicates that the salon has built a good reputation and has loyal customers who have developed a positive relationship with the establishment.
Weaknesses:
1. Unprofessional Behavior: One customer mentioned instances of unprofessionalism at the salon, where nail technicians were talking and laughing in their native language, potentially making the customer feel disrespected. In another instance, an elder lady displayed unprofessional behavior by making a spectacle and acting as if the customer might run out without paying. These incidents indicate a lack of professionalism among some staff members.
2. Lack of Attention and Care: Some customers reported instances where nail technicians did not pay sufficient attention to their work. They were distracted by phone calls or personal devices, leading to a subpar nail painting experience. In addition, one customer mentioned that the technician did not provide the usual cuticle oil treatment, which implies a lack of attention to detail and care for the customer's needs.
3. Communication Issues: A few customers have mentioned issues with communication at Fancy Nail & Spa. One customer reported that a technician changed the price of the service after requesting payment upfront, leading to a misunderstanding and an unsatisfactory experience. Another customer mentioned that staff members were talking about the customers in their native language, which could lead to feelings of exclusion and potential misunderstandings.
4. Lack of Ingrown Toenail Treatment: A customer mentioned that she wished the salon had tried to address her ingrown toenails during her pedicure. This points to a lack of attention to specific customer needs and may suggest that the salon does not provide comprehensive services.
In conclusion, Fancy Nail & Spa has strengths in terms of the quality of their nail work, efficient service, friendly staff, and the loyalty of some long-term customers. However, they also have weaknesses in terms of unprofessional behavior, lack of attention and care, communication issues, and limited services for certain customer needs. The salon should address these weaknesses to improve the overall customer experience and maintain their positive reputation.
Best TL Reviews
This used to be my favorite nail salon until today! I wear acrylic nails and it was time for a new full set! I requested to soaked nails off because for some reason it hurts when they use a nail to pluck off the acrylic nail. The nail tech initially used a nail and got one nail off and proceeded to the next! She dug underneath the fake nail until I could bear no more! She now brings a bowl to soak my nails as I requested at first and now it feels like alcohol on an open wound! I stated that it burns and a nail tech stated you want nails off you have to soak! Thank God the burning from that one nail went away! As I’m soaking my nails 4/5 nail techs were all standing around laughing and speaking in their native language! I felt as if I was being talked about in my face! I felted disrespected! They kept switching nail techs
also (3) ! I was calm and wasn’t disrespectful but irritated because I had been soaking for at least 45min to an hr and they were not busy! This was a first for me and last! I am very disappointed and couldn’t wait to leave! I went for a full set and left with just a polish due to this experience! It was just very unprofessional and a first for me! I noticed as a customer left one tech said have a nice day but the same was not done for me! Very disappointed ☹️
Been coming here for years and am never disappointed in my nails! There is usually no wait and the nail techs have been very nice! I love how my nails came out at my most recent visit and the tech who did the nail art saved my reference photo and worked hard to recreate it. The results are so cute! I do recommend coming in early afternoon because the salon gets VERY busy. It’s very organized and the staff have you take a ticket so they can keep track of who has checked in first.
As I am new to the area I got recommendations before hand, as I have went to the same nail salon for over 8 years. However the last 2 times here Amy did an awesome job & I will be coming back to see her. She is very nice as well????
I used to love this place but the last time I went here I was so embarrassed by the unprofessionalism of one of the eldest ladies who work here. I am a heavy set woman and I usually get my feet done here. The other ladies who usually do my feet know how to tweak the seating so my feet are in a comfy position for them and me. I have a condition to where one of my legs are longer than the other. The elder lady for one had me so uncomfortable because of the way she set my chair and when I asked her to adjust she rolled her eyes and ignored me. When she was scrapping my feet she acted if my legs weighted a ton and if I wasn’t holding my legs up for her to make it easier she grunted and complained to where another customer spoke up for me because she was just making a spectacle as if she was doing it for laughs.prior to this incident I’ve had no issues they were always so respectful and kind but this day I didn’t experience that treatment. And after being made a spectacle of she’s acted as if I was going to run out without paying IVE BEEN HERE TWICE A MONTH FOR YEEEAAARRS. And I have NEVER EVER. Ran out. To my plus size ladies if the elder lady tell u to sit ask for someone else this has stopped from getting me feet done from anywhere else since It was so embarrassing.
The lady was on a phone call for a bit and kept looking at her phone and didn’t pay much attention to doing my nails. She did a “pay before I paint” which I’ve never experienced there or at any salon for that matter. Early on she said it was gonna be $20 for the regular polish and full set. But when she said I needed to pay before she paints suddenly the price changed to $40? So I paid. After I asked for a simple design which she said would be an extra $5 which I ended up giving to her. She finished painting the nails and it turned out HORRIBLE. she then had had me sit down to dry them and never came back to put oil on my cuticles which is normally what they do. This experience was the worst I’ve experienced. I wouldn’t recommend here at all nor even pay the price
Below is what I got vs. what I wanted.
I had a great experience here they did my nails great and they also did my toenails so I had a manicure and a pedicure done the only thing I wish that would have been different as if they would have tried to get my ingrown toenails out but other than that the service was great and the work that was done looks great
I did use their services until today. I will never go back there. The ladies doing my nails and feet, talked about me and the lady next to me. However, do they not realize people can put that in a translation app to know what they are saying. If they made a mistake not understanding or hearing what we wanted, but yet talk about you then get upset when they do not get a tip. Tips are given to good work and customer service. You can do good work but if you talk about the people who pay you for services. Not cool at all. Customer are the people keeping you in business.
It was my first time going and I liked the service! They were friendly and welcoming! I Love the guy who does nail designs! It was a nice relaxing treat for my daughter and I! We will be back for sure!!!
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Fancy Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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