Fatens Hair Salon

+1 313-581-9000

5824 Schaefer Rd #2255, Dearborn, MI 48126 United States of America

Open Today: -

Quick Facts About Fatens Hair Salon

Strengths:

1. Professionalism: Many customers praise the professionalism of the staff, particularly mentioning Sussana who did a great job on their eyebrows. This indicates that the salon has trained and skilled employees who provide quality service.

2. Trustworthy: One customer mentions that they have been coming to Fatens for over 10 years, despite having moved away. This suggests that the salon has built a strong reputation for being trustworthy and reliable.

3. Talent: Multiple customers mention that the salon's stylists are talented and capable of exceeding expectations. They claim that the hairdressers can achieve better results than requested, indicating a high level of skill.

4. Customer loyalty: Some customers express their loyalty to the salon, stating that they make the drive from another city just to have their hair done there. This shows that the salon has managed to create a strong connection with its customers, making them willing to go the extra mile to receive their services.

5. Positive reviews: There are several positive comments praising the salon, indicating that there are customers who have had good experiences and are satisfied with the services provided.

Weaknesses:

1. Inconsistent pricing: One customer complains about being charged double the agreed-upon price for a hair color service. This suggests that there might be a lack of transparency and consistency in pricing, which can lead to customer dissatisfaction and mistrust.

2. Racial behavior allegations: One customer claims to have noticed racial behavior among the employees. This accusation, if true, reflects poorly on the salon's commitment to providing a welcoming and inclusive environment. It can discourage potential customers and damage the salon's reputation.

3. Unfriendly and rude staff: Several comments mention unfriendly and rude staff members, particularly speaking negatively about Faten. These experiences of poor customer service indicate a lack of professionalism and a negative atmosphere within the salon.

4. Ruined eyebrows: One customer complains about their eyebrows being ruined after a visit to the salon. This suggests that there might be inconsistency in the quality of service provided, which can lead to a loss of trust and potential customers seeking services elsewhere.

5. Negative reviews: There are multiple negative comments about the salon, expressing dissatisfaction, and warning others to avoid it. These negative reviews can deter potential customers and harm the salon's reputation.

Overall, Fatens Hair Salon has strengths in professionalism, talent, and customer loyalty. However, it also faces weaknesses such as inconsistent pricing, allegations of racial behavior, unfriendly and rude staff, ruined eyebrows, and negative customer reviews. These weaknesses need to be addressed to improve the salon's reputation and customer satisfaction.

Best TL Reviews

Ive been to this location many times to do my eyebrows. Today, I saw a new lady, Sussana, who was very nice and professional. She did a great job and I loved my eyebrows after. Highly recommend her.

my boyfriends mother and sister attended this salon today for a color on his sisters hair. it’s posted on a menu the wall that a color is $55, and even told his mother that the price of the service would be $55. the stylist asked another stylist how much to charge, she replied in arabic and then proceeds to charge her $110, exactly double the agreed upon price, when she was told word for word that the service would be $55, and the menu it’s self says $55. this is very unethical and deceiving. not to mention, his mother almost immediately noticed racial behavior with most of the employees. do not waste your time at this place of business. it’s an absolute scam with awful customer service. gross!

My wife took my daughter here for a color today and she said it was the worst experience she has ever had at a hair salon. She has never been treated like that. If I could give it 0 stars I would. Faten is racist, rude, unprofessional and unfriendly. She told my wife it would be $55 for a color, it also states the price for a color by the register. After they did my daughters hair, when My wife went to pay, they said it was $110. Seriously, you said it was $55 before she sat in the chair, your price chart also says $55, nothing extra was done and you decide to charge her literally double. She sensed she was racist while she waiting for my daughter to get her hair done. She has the vibe about her. That is so unethical. How do you quote a price and it’s in writing, then double it after services have been rendered. She has never had such a horrible experience and will never go back again. This place reminds you that racism is real in Dearborn. Shame on Faten, shame on her. If my wife was Arab, I’m sure she would not have done that to her.

I’ve been coming to Fatens for so long. I’m from Ann Arbor but I make the drive every time it’s so worth it!! She is the only one I trust with my eyebrows and I have never had an issue with how she has done them!

This is the worst salon in dearborn. Faten is very unfriendly, she doesn’t smile, or greet you. She totally ruined my eyebrows. She does not care about customer service at all. They are so rude here. I wish I could give this place zero stars. I will never come back to this place. Just terrible!!!

I have been coming to this salon for eyebrows for over 10 years. I have moved since then of course, and I will still make the drive to get my eyebrows done by Faten. She is incredible and very talented at what she does.

Fatens hair salon is amazing,I have been going there for ever, when I tell them to do something to my hair they do it better then I ask for.I love there salon

A lot ,all those comments about them being bad are fake,those people don’t know what there talking about there so annoying,I’m telling you trust me there the best salon in Dearborn Michigan you should definitely check them out,My hair is so healthy and amazing because of them I love them!

Faten’s hair salon is amazing.I asked them to do my hair highlights and they did it better then how I asked.I love that salon so much I have been going there since I found it out.I recommend big time,I promise that you will love it more then any other salon.