Serenity Nail Spa Columbia TN

+1 931-982-6649

5021 Trotwood Ave B4, Columbia, TN 38401 United States of America

Open Today: -

Quick Facts About Serenity Nail Spa Columbia TN

Serenity Nail Spa in Columbia TN seems to have a generally positive reputation, with several strengths mentioned in the comments. However, there are also a few weaknesses that need to be addressed. Let's go through them in more detail.

One of the strengths consistently mentioned is the cleanliness of the salon. Customers appreciate that the salon uses throwaway files and sanitized tools, which makes them feel confident about the hygiene standards. This is a crucial aspect for any nail salon, as cleanliness is essential to prevent the spread of infections.

Another strength that stands out is the friendly and patient staff. Many customers mention the excellent service they receive and how the staff listens to their preferences. This is essential in a service-based industry, as customers want to feel heard and have their needs met. The fact that the staff is willing to go the extra mile to make customers happy is also praised.

The attention to detail is another aspect of Serenity Nail Spa that customers appreciate. One comment mentions that the pedicure received was the best they have ever experienced, which indicates that the staff takes their time to ensure a thorough and high-quality service.

The salon seems to be accommodating for large groups, as one comment mentions that a family of eight was able to get pedicures, manicures, and nails done for an upcoming event. The owners were praised for fitting them in and being sweet to their youngest members.

However, there are a couple of weaknesses mentioned in the comments that need to be addressed. One customer had a negative experience with an older technician. The technician did not properly remove the gel polish, and the customer felt rushed and dissatisfied. This indicates that there might be a lack of consistency in the skills and techniques of the technicians employed at the salon.

Another weakness mentioned is the poor service received from a younger employee. The customer wanted a specific design for their acrylic set, but the employee got mad and had an unprofessional reaction. This shows a lack of professionalism on the part of that particular employee and highlights the importance of consistent customer service training for all staff members.

Lastly, one customer mentioned that they had a terrible experience with their acrylic set, stating that it was the worst they had ever had. They had to soak off their nails the same day they were done. This suggests that the salon might have some issues with the quality of the acrylic work, and improvements in this area are necessary.

In conclusion, Serenity Nail Spa has several strengths, including cleanliness, friendly and patient staff, attention to detail, and the ability to accommodate large groups. However, they also have a few weaknesses that need to be addressed, such as inconsistent technician skills, unprofessional behavior from some employees, and issues with the quality of acrylic work. By focusing on improving these areas, Serenity Nail Spa can further enhance its reputation and provide an even better experience for its customers.

Best TL Reviews

The best pedicure I have ever experienced! Clean salon and they use throw away files and sanitized tools. Annie paid great attention to detail. Thank you for a great experience!

My favorite Nail Salon in Columbia TN. Always freindly service. I have been going there for a couple years now. An my Paws and Claws always look great!

Great people and service. They listen to what you want and are patient. They Don’t mind making customers happy!! Mom and I really like this place! It is worth the drive! I would recommend to anyone.

Very friendly staff clean environment and always satisfied

I'm sure there is some good technicians that work here but the (older) gentleman I got was terrible. We didn't even get past him removing my old gel polish.

He didn't wrap the acetone soaked cotton with foil. He kept trying to make things go faster but instead was making it take longer because he wasn't properly soaking the gel to remove it.

He wanted to use the drill and a coarse file to remove it. I told him I didn't like the drill or a coarse file to remove the old gel. I asked him to soak it properly with foil, instead he argued and said it would take too long. He kept insisting it would take thirty minutes, meanwhile I had already been there for twenty in his chair. Oh and this is a $75 dollar pedicure. Anyway ended up leaving.

We enjoyed this salon. My family of 8 came in for pedicures, manicures, and nails to prepare for an upcoming event. The owners fit us right in and we're super sweet to our youngest, making sure to paint their nails like "a galaxy" with layers of purple and sparkles. We will go back for sure.

I would Give it no stars if i could I went in and one of the younger girl employees got mad at me when I showed her the design I wanted For my acrylic set. After I told her I didn’t want anything then, she ran off mad to the back. The other employees are always nice and professional.

Do not waste your time and money worst acrylic work I have ever had. I soaked them off the same day