Quick Facts About Erika's beauty hair salon
Erika's beauty hair salon place has received a mix of positive and negative reviews from customers. In order to evaluate its strengths and weaknesses, we will analyze the comments provided.
Starting with the strengths, it is mentioned that the salon provides fast and good service. This suggests that the salon is efficient and can attend to customers promptly. Additionally, one customer mentions that the color of their hair turned out spectacular, showing that Erika has the expertise to deliver impressive results in terms of hair color.
Another positive aspect mentioned by a customer is that they have been getting their haircuts at Erika's for about 2 years, indicating a sense of loyalty and satisfaction with the services provided. This suggests that the salon has been able to maintain a consistent level of quality over time.
On the other hand, several customers expressed dissatisfaction with the salon, highlighting its weaknesses. One major concern is the poor customer service experienced by individuals. Customers reported that the stylists were rude, spoke negatively about clients in front of others, and even provided inappropriate treatment. This exhibits a lack of professionalism and respect towards customers, which is a significant weakness for any service-based business.
Furthermore, there were multiple complaints about the quality of the service and the stylists' skills. One customer mentioned that their hair was ruined and they started to experience hair loss as a result of the salon's mistakes. Another customer mentioned that they received a completely different haircut than what they asked for, with the stylist not even blow drying their hair properly. These instances demonstrate a lack of attention to detail and incompetence on the part of the stylists, indicating a weakness in the salon's ability to deliver the desired results to customers.
In addition to the poor service and skill level, there were complaints about the pricing inconsistency and the salon's management of client expectations. One customer mentioned that they were charged more than initially quoted, which is unfair and unprofessional. Another customer expressed disappointment with the salon's communication, as their request was not properly understood and executed.
Lastly, a customer highlighted an incident where Erika was cutting their child's hair while talking on the phone, resulting in a bad haircut. The fact that Erika did not apologize or acknowledge her mistake indicates a lack of accountability, which further weakens the salon's reputation.
In conclusion, Erika's beauty hair salon place has strengths in terms of efficiency and expertise in hair coloring. However, it suffers from weaknesses such as poor customer service, lack of professionalism, inconsistent pricing, lack of attention to detail, and failure to meet client expectations. These weaknesses significantly impact the overall customer experience and may lead to the loss of clients. Therefore, it is crucial for Erika's salon to address these weaknesses and improve the quality of their service in order to regain customer trust and loyalty.
Best TL Reviews
Terrible experience. They messed up my hair I was beginning to lose hair, if it wasn’t for finding another hair stylist I would be bald right now. The lady was nice but just ruined my hair.
Mal servicio al cliente tuve que ir a Rosys salon ahi por la cardenas para arreglar lo que me hicieron! Pesimo servicio y luego se enojan nomas porque le dices que le bajen a su actitud y te tratan como rata despues de que te dicen que no deves nada!???????????? lastima que no puedo subir imagen de mordiscon que me dio la maquina de la senora amargada! Ahy ustedes si no me creen y si supieran el drama que me hicieron nomas por no aceptar un trato inapropiado!
Muy rápidas. Y buen servicio
Siempre estuve buscando a alguien me entendiera para el color de mi cabello erika me dejo espectacular mi tinte, gracias eri! Eres muy profesional, super recomendada
Mal servicio, las estilistas se la pasan hablando mal de los clientes enfrente de otros clientes se la pasan criticando y en el chisme, a mi me hicieron un cambio de color y me lo dejaron horrible no fue lo que pedi, ademas de lo caro que me cobraron cuando ya me habian dado otro precio y ni hablar de los estirones que me reventaron el pelo.
Completely different than what I asked for. Not even the same pattern. The woman didn’t even blow dry my hair with a brush and curled my hair still wet. My hair was smoking . I hope nobody ever comes here !
I been getting my haircut for about 2 years now. I will recommend you to make an appointment is faster than showing up and hoping that no one else is there. It's always busy.
Great job Erika/Ladies ????????
Servicio terrible! ????Zero profesional Erika le cortó el pelo a mi hijo mal por estar hablando en el teléfono. Mi hijo se levanto y se fue, y ella ni siquiera le pido disculpas x su error. Terrible no recomiendo este lugar????
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Erika's beauty hair salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 08:00 AM - 06:00 PM |
| Sunday | 08:00 AM - 04:00 PM |
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