Fatou African Hair Braiding

+1 205-786-0960

2804 Bessemer Rd, Birmingham, AL 35208 United States of America

Open Today: -

Quick Facts About Fatou African Hair Braiding

Strengths:

1. Customer satisfaction: Many customers have had positive experiences at Fatou African Hair Braiding and have praised the quality of service they received. This indicates that the salon is capable of meeting customer expectations and providing a great experience.

2. Skillful braiders: The salon is known for having talented braiders who are proficient at their craft. This is evidenced by the positive comments about the quality of the braiding and the minimal pain experienced during the process.

3. Speed and efficiency: Customers have commented on the quick service they received at Fatou African Hair Braiding. The salon was able to accommodate walk-ins and fit in last-minute appointments, which suggests that they have a well-organized and efficient system in place.

4. Affordable prices: Many customers appreciate the reasonable pricing at Fatou African Hair Braiding. This could be a significant advantage for customers who are on a budget or looking for quality braiding services at a competitive price.

Weaknesses:

1. Inconsistent service: While some customers have had positive experiences, others have expressed dissatisfaction with the service they received. Complaints about rough treatment and rudeness from the staff indicate that there may be some inconsistency in the quality of service provided.

2. Lack of professionalism: One customer experienced unprofessional behavior from a staff member, which could be a deterrent for potential customers. Professionalism is crucial in any business, and negative experiences like this could harm the salon's reputation.

3. Inadequate training: The negative comment about the braider's inexperience suggests that there may be a lack of proper training or supervision at Fatou African Hair Braiding. This compromises the quality of the final result and may lead to dissatisfied customers.

4. Poor communication: Several customers mentioned instances where they felt their requests were not properly understood or carried out. This indicates a breakdown in communication between the staff and customers, which can lead to disappointment and frustration.

5. Long wait times: One customer complained about the extensive duration of their service, which took seven hours to complete. Lengthy wait times can be inconvenient for customers and may discourage them from returning or recommending the salon to others.

In conclusion, Fatou African Hair Braiding has strengths in customer satisfaction, skillful braiding, speed and efficiency, and affordable prices. However, there are weaknesses in inconsistent service, lack of professionalism, inadequate training, poor communication, and long wait times. Addressing these weaknesses could improve the overall customer experience and help the salon better compete in the market.

Best TL Reviews

Beautiful 180.00 for this . I walked in no appointment. I'm very tender headed. But she didn't hurt me at all!!! ...no bumps around edges ,no headache. Skin isn't included in my braids ????????...I'm definitely going again.

Amazing people that are equally amazing at doing hair. Always a great experience when I come here.

I got something that was pretty simple but she was extremely rough and rude. I wanted to get up and leave mid-service. Horrible experience.

Excellent Service! I came in to get knotless braids and I am very satisfied. Deff recommend!

I appreciate the service! I called around 4 pm & they took me at the last minute. In addition, I arrived at 5pm & was out by 7:30pm. I'm very pleased with my crochet passion twist & the affordable cost! I"ll return!!!

She is fast and very nice she also had good prices I'll definitely be back

Mrs.Bee Bee, Got Me Right 4the Upcoming New Year.She Always Does A Great Job With My Hair

I hate to talk bad about another black business but bee customer service is so rude and unprofessional. I first scheduled my appointment for knotless braids she told me there will be 2 people working on my head. When I got there before she started she asked what I wanted again. And she still put box braids on the back of my head.

Soon after another lady came and started on my head by herself bee never came to help and the whole process took 7 HOURS!!!!.. the girl clearly was learning, because when I got home my hair was not done right at all, it looks like beginners work.

I will not be back and do not recommend this shop $220 is to much money to allow someone to practice in your head.