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Tiffany Nail & Spa

+1 860-632-0805
34 Shunpike Rd, Cromwell, CT 06416 United States of America
Open Today: 09:30 AM - 07:30 PM

Quick Facts About Tiffany Nail & Spa

Tiffany Nail & Spa place has received a mix of positive and negative feedback from customers. In order to analyze their strengths and weaknesses, we will delve into the comments and extract key points, providing a thorough analysis of the salon.
Starting with the strengths, one recurring theme in the comments is the attention to detail and personalized service provided by the nail technicians. Several customers mentioned that they were impressed by the care and precision that the technicians exhibited during their nail treatments. San, Cherry, and Tiffany were specifically mentioned as talented and skilled nail technicians who delivered beautiful results. The fact that they listen to and fulfill customer requests is another strength highlighted by the positive comments.
The friendly and welcoming atmosphere of the salon is also mentioned multiple times. Customers appreciate feeling comfortable and at ease when visiting the salon, with one customer pointing out that they feel welcome despite experiencing anxiety in new places. This is a testament to the friendly and accommodating nature of the staff, contributing to a positive customer experience.
Another strength that stands out is the family-friendly environment at Tiffany Nail & Spa. Multiple customers mention being able to bring their kids, indicating that the salon is accommodating to families and can cater to a wide range of customers.
Efficiency is another strength mentioned by a customer who appreciated that the salon has multiple staff members who work efficiently to ensure quick service without compromising quality. This indicates that the salon understands the importance of time management and customer satisfaction.
Cleanliness is highlighted as a strength in one comment, with a customer noting that Tiffany Nail & Spa is cleaner compared to other nail salons in the area. Maintaining a clean and hygienic environment is crucial for customer satisfaction and health.
Moving on to the weaknesses, one comment criticizes the salon for a delayed appointment. While the customer was understanding of the delay, it's important for a business to uphold its scheduled appointments and respect customers' time.
Another comment raises concerns about poor shaping of the nails and the need for a fill immediately after leaving the salon. This suggests that the nail technician may not have provided a satisfactory service, leading to dissatisfaction on the part of the customer.
A negative comment mentions a perceived racial bias experienced by the customer, implying that their race affected the level of service received. This is a serious allegation and requires further investigation to determine if there are any underlying issues within the establishment.
A long-time customer expresses disappointment in the salon due to turnover in ownership and staff, making it difficult to establish a rapport with the technicians. This highlights a weakness in terms of consistency and stability, which could impact the overall customer experience.
Lastly, there is a comment about a disruptive and noisy experience at the salon due to unsupervised children. This indicates a lack of proper management and customer service, as staff failed to address the disruptive behavior of the children. Creating a peaceful and relaxing environment is essential for a spa experience, and failing to deal with disruptive behavior can drive customers away.
In conclusion, Tiffany Nail & Spa displays strengths in their attention to detail, personalized service, friendly atmosphere, family-friendly environment, efficiency, and cleanliness. However, they also face weaknesses in terms of delayed appointments, inconsistent service quality, potential racial bias, turnover in ownership and staff, and failure to manage disruptive behavior. By addressing these weaknesses, the salon can further enhance their strengths and improve the overall customer experience.

Best TL Reviews

I really love coming here. When I started getting my nails done I went to a different place each time I needed to get them done until I found this place. I really love how detail orientated San is with nails. He is careful, gentle and really listens to what you want. I am someone who gets nervous or a little anxious in new places and I’ve always felt welcome here. I think it is a wonderful place to go to. It’s also family friendly too so I can take my kids here too.
Wonderful, kind people. My daughter and I enjoyed our pedicures and manicures very much! I can’t wait to go back again.
Update- I love this place, everyone is so nice and welcoming, Cherry usually does my nails and she does a wonderful job. She is so considerate and kind and my nails always look so beautiful! I really love the care she puts into them.
Absolutely love Tiffany nails! Have been going here for almost a year now and they never fail to get it actually how I want. Cherry is one of the best nail techs i’ve ever been to she is so precise! Love that they have multiple staff and work efficiently.
Had an appointment for 10:30 and my nail artist took me at 10:45. I didn’t even care about that at all bc I was in no rush, but she still gave me a free design and took $2 off anyways! They were really busy and my artist still took her time. They literally look like they could be my real nails. I went to Fancy Nails across the street last time and even though I made an appointment, they treated me like I was a huge inconvenience and rushed.
I’m so happy with my service at Tiffany Nails and would highly recommend. I can’t wait to go back!
Went there after I had my nails done donewhere else ( usaual spit over 2 yrs) but all new faces , went to Tiffany’s , and explained my circumstance , she immediately took me in , reshaped , and actual put what I asked , she had different ideas and helped me with getting / understanding what I was looking for , had pedi , very calming , they all are like a team …. They gave me a 10 $ go . Thank you Tiffany’s
I’ll be back … ????????????????
I never write reviews, but felt that I should share. This is hands down the best nail salon in the area. I have been to several and they don’t compare to this salon. It is also much cleaner! They really take the time and effort to do a good service. I recently got the best manicure I’ve ever had. I won’t get my nails done anywhere else!
They are shaped horribly and it looks like I already need a fill and I JUST left the salon. He waited until after he was half way in on my nails to tell me he couldn’t do a French manicure. I’ve attached pictures. They really speak for themselves. It kind of felt like a racial thing but I’ll leave it at this. Don’t waste your money here.
I was a longtime customer and fan of this salon. Unfortunately they've had a lot of turnover in owners in recent years and I can no longer recommend it.
I dealt with the fact that only one person speaks English and the person treating me NEVER understood me so I kept giving them another chance. Their staff is always changing so you can no longer build up a rapport with anyone.
YesterdayI tried again. I had an appointment yet I was put in a chair and waited 20 minutes and nothing. I might have waited a bit longer but there were 2 VERY rambunctious, LOUD boys...staff's sons who kept running by me SCREAMING as they chased each other. Staff did nothing to stop this.
When they started shooting rubber darts at each other I got up. I WILL NOT BE BACK.
I want to relax when having my nails done...not dodge darts.

Place Pictures

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Tiffany Nail & Spa Info


  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot
  • Appointments recommended


Opening Hours

Monday 09:30 AM - 07:30 PM
Tuesday 09:30 AM - 07:30 PM
Wednesday 09:30 AM - 07:30 PM
Thursday 09:30 AM - 07:30 PM
Friday 09:30 AM - 07:30 PM
Saturday 09:30 AM - 06:00 PM
Sunday 09:30 AM - 06:00 PM

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