Quick Facts About Tony's Nails
Strengths:
1. Excellent nail technicians: Multiple comments praise the nail technicians at Tony's Nails for their skill and expertise. Customers describe them as the best in town, with one comment even stating that they are the best nail technicians in the entire Roanoke Valley. This indicates that the quality of nail services provided by Tony's Nails is a major strength.
2. Welcoming and friendly atmosphere: Several comments mention feeling at home and being treated like family during their visits to Tony's Nails. This suggests that the staff at Tony's Nails creates a welcoming and friendly atmosphere, which helps to enhance the overall customer experience.
3. Good job and satisfaction: Many comments express satisfaction with the job done on their nails. Customers state that their nails look wonderful and that they are pleased with the outcome. This indicates that Tony's Nails consistently delivers good results and meets the expectations of their customers.
4. Availability and flexibility: One comment mentions that Tony's Nails was able to squeeze them in at the last minute, and another comment highlights how Tammy stayed late to accommodate a friend's mini manicure. This suggests that Tony's Nails is committed to providing convenient and flexible appointment options for their customers.
5. Clean facility: Multiple comments mention that Tony's Nails is clean, indicating that the salon maintains a high standard of cleanliness and hygiene. This is an important aspect for customers when choosing a nail salon.
Weaknesses:
1. Inconsistent service quality: While the majority of comments praise the nail technicians and their work, one comment mentions that the ladies were terrible and made a mistake with the polish application. Another comment expresses disappointment with the service, citing various issues such as inaccurate pricing, dirty UV lamps, lack of nail protectant, and unsanitary conditions during the pedicure. These negative experiences suggest some inconsistency in the service quality at Tony's Nails.
2. High pricing: One comment mentions being charged $93 for a service that did not meet expectations, including basic nails with no additional embellishments. This suggests that the pricing at Tony's Nails may be perceived as high, especially when compared to other nail salons that offer more elaborate designs and extras for a lower price.
3. Lack of attention to customer experience: One comment expresses dissatisfaction with the lack of personalized attention, such as providing water or snacks and engaging in conversation. This indicates that Tony's Nails may not prioritize creating a memorable customer experience beyond the quality of the nail services.
4. Inconsistent use of sanitary practices: One comment mentions that plastic caps for pedicure tubs, which are often used for sanitary reasons, were not used at Tony's Nails. Additionally, there were concerns regarding the cleanliness of the UV lamps and the lack of cleaning before the start of a pedicure. This suggests that there may be inconsistencies in adhering to proper sanitary practices, which can be a concern for potential customers.
In conclusion, Tony's Nails has several strengths, such as highly skilled nail technicians, a welcoming atmosphere, and overall customer satisfaction. However, there are also weaknesses, including inconsistent service quality, perceived high pricing, lack of attention to the customer experience, and potential inconsistencies in sanitary practices.
Best TL Reviews
Hands down the BEST nail technicians you will find in the Roanoke Valley. I’m a salem native for 30 years, and had my nails done from Brooklyn to Athens. These are the people to see! Tammy and her team make you feel at home from the first visit. To say I love them is an understatement - they are family
I love Tony’s nails! They have always done a great job on my nails. Definitely recommend. They’re the best in town!
The guy is the best. He did my nails so cute. Acrylic looks like my real nails. The ladies are terrible. One of the ladies put too much polish on my friend's nails. 2hrs later polish came off my best friend's nails just like a peeling mask.
Made an appointment for 2 people at 12, and then had to wait for 15 minutes until they started. Asked for gel and they gave me acrylic with gel polish and still charged as gel. The prices they have posted are not accurate. UV lamp was so dirty and covered in polish and when I had to stick my hands inside I was touching dirt, dust, or whatever it was. I was charged $5 extra for all the colors, and then charged even more because I wanted my cuticles cut. Is that not apart of a manicure whether its gel or not? Didn't use any type of nail protectant on my nails, and just started painting.I have regular polish on my toes, one color and asked for a deluxe pedicure. Most tubs have the plastic caps for sanitary reasons. Nope, not here and didn't even clean before she started on me. Cut my friends toe so deep she was bleeding.Only thing she did was use a hot towel on my legs, and scrubbed my feet with a pumice stone. As you can tell from the picture, my nails are not long, and besides the colors, there are no stones, jewels, designs, bells and whistles, etc. My total was $93. That's absurd! I've gotten nails that were super long, pedicures with stones, and two types of scrubs, designs and jewels and have NEVER paid that much for 5 colors. If you're gonna charge that much at least ask how my day is, offer me water or a snack, something! Asked one question before I was passed to another lady. Moral of this post: sure my nails are cute, but not worth the price or experience. Find another place unless you like being over charged for basic nails.(sorry if the price pic is blurry)
They were so friendly and the extras you get with a pedicure compared to most places was amazing! I will definitely be going here from no on.
It was my first time having my nails done and I came here with good expectations, and they were fulfilled! My nails look wonderful, Tammy did a spectacular job on them, I will definitely be coming here again!
2nd time coming here for a pedicure and I am very pleased with Leanna's work. I also want to note that it was very nice of them to still able to squeeze us in at the last minute and Tammy decided to stay later to finish my friend's mini manicure. I highly recommend this place, its clean and they do a very good job.
Tammy did an amazing job on my nails! I waa referred here by a coworker and I was not disappointed. It is very clean and everyine is very nice. I will be coming back!!!
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Tony's Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 08:00 PM |
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| Tuesday | Closed |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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