Us Nails

+1 270-444-2007

5101 Hinkleville Rd #365, Paducah, KY 42001 United States of America

Open Today: -

Quick Facts About Us Nails

Us Nails place has received a wide range of feedback from its customers, highlighting both strengths and weaknesses of the establishment. In analyzing the comments provided, it is clear that there are several aspects of the salon that could be considered strengths, but there are also significant weaknesses that should be addressed.

One strength of Us Nails place is the longevity of the manicures. Several customers commented that their acrylic and chellac nails lasted for two to three weeks before needing a fill-in. This is a positive attribute as it indicates the durability and quality of the products used by the salon.

Another strength is the overall appearance of the nails. Despite some negative experiences, many customers stated that their nails looked good and they were satisfied with the outcome. This suggests that the technicians at Us Nails place have the skills and expertise to create aesthetically pleasing results.

Additionally, some customers mentioned that they had generally positive experiences at the salon. They expressed satisfaction with their nails and indicated that they had not been disappointed during their visits. This suggests that there are aspects of the service and customer experience at Us Nails place that are satisfactory to certain individuals.

On the other hand, there are several weaknesses that have been highlighted by customers. One common criticism is the pricing structure and lack of transparency. Multiple customers complained that they were charged for additional services or features that were not clearly communicated or displayed on the price list. This lack of transparency can lead to customers feeling misled or taken advantage of, causing dissatisfaction and a loss of trust in the salon.

Another weakness is the inconsistency in service quality. Several customers mentioned that their nails did not resemble the requested design or the desired outcome. They reported instances of rough treatment, poor attention to detail, and even pain during their appointments. These negative experiences can have a significant impact on customer satisfaction and loyalty.

There were also instances of poor customer service noted in the comments. One customer mentioned being rushed and feeling ignored when trying to communicate their preferences. Another customer described feeling disrespected and talked down to by a technician when they requested a fix for their nails. These experiences indicate a lack of professionalism and customer-centricity within the salon.

Furthermore, there were instances of long wait times reported by customers. One comment mentioned being more than two hours late for an appointment. Another customer experienced someone taking their seat immediately after they got up to wash their hands. These incidents contribute to a negative overall experience and can be seen as disrespectful to the customers' time and convenience.

In summary, Us Nails place has some strengths, such as the durability and appearance of the manicures, as well as positive experiences reported by some customers. However, there are also significant weaknesses, including a lack of transparency in pricing, inconsistent service quality, poor customer service, and issues with punctuality. It is essential for the salon to address these weaknesses in order to improve customer satisfaction, loyalty, and overall reputation.

Best TL Reviews

They literally charge for every single thing meaning the shape of the nails, extra length, and all none of the extra charges are posted on the price list in the window. Not to include I checked my card transactions this morning and instead of $84 showing on the receipt they charged me $100. Will not go back there and get my nails done cause it’s way over priced and work is not even that good

I used to ask for manicure but never got one. But my nails always look good! I get acrylic & chellac! Usually lasts 2-3 weeks before I need them filled. Cost about $55. Photos taken 3 days after got them done!

When I got to the nail salon I was very rushed to show them the picture of what I wanted. The man was very rough especially when cutting down the acrylics. It looked nothing like the picture I showed him and he added a detail we didn’t ask for, nor was it on the picture. He charged extra for the design he added. While he was drilling the nails he kept dropping my finger which but me in pain. Overall I give this place 1 star.

Worst nail experience ever! I got an overlay with simple polish. I left looking like I already needed a fill in. $55 for me and even more for my daughter. She got a full set and a design. She took hers off the next day because they looked terrible. When I inquired about pricing, she rudely told me to look outside the window. I wouldn't recommend this place to anyone. I spent over $130 for nothing. NEVER AGAIN!

Just look at the photos they tell the whole story. I said to the tech several times she was putting on too much polish. She ignored me the first time then told me she would “fix it” at the end. Horrible!

1. Late (by more than 2hrs from our appointment).

2. Stuffed my fingers into a tiny silver dipping cup to remove the old gel polish.

3. Ignored my original request for a pedicure (which I was later grateful for).

4. And had someone sitting in my seat in under 30 seconds after I got up to wash my hands.

Never going back! ???? Photos taken on Day 2.

Got a fill in just about a half inch with no top coat... they charged me 40 dallor that is very high that is half of what I paid to get then done with a sliver line and top coat gel

I've had wonderful experiences when I visit here. Haven't been disappointed yet with my nails ????.

First time there. They gave me room temperature water too soak in. Other than that it was ok until the end when I was ready to leave. My Gel polish wasn't covering toes very good and I wanted her to fix it. Instead of taking her time she decided to use to different lights at the same time. When she messed up one she began to talk to me like a kid. I remained calm and still tipped her when I could have just walked away without giving her anything. I will try them again at a later date.