Fatou's African Hair Braiding

+1 912-368-3400

319 W General Screven Way # C, Hinesville, GA 31313 United States of America

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Quick Facts About Fatou's African Hair Braiding

Strengths:

1. Good speed and efficiency: Multiple comments mentioned that Fatou's African Hair Braiding is able to braid hair quickly and efficiently. This is a strength as it may attract customers who are looking for a fast service.

2. Neat braiding: There were a few comments praising the neatness of the braids done at the salon. This attention to detail is a strength as it indicates that the braiders take pride in their work.

3. Long-lasting braids: One comment mentioned that the braids last for a long time. This can be a strength as it indicates that the braiders are skilled and use techniques that ensure the braids stay intact for a while.

4. Positive customer experiences: Some customers were satisfied with their experience at Fatou's African Hair Braiding. They loved their braids and were happy with the end result. This is a strength as positive word-of-mouth can attract more customers.

Weaknesses:

1. Inconsistency in quality: Commenters mentioned that the quality of the braids can vary. Some braiders do a good job, while others do not. This inconsistency in quality is a weakness as it may result in some customers being dissatisfied with their experience.

2. Lack of attention to customer requests: Several comments highlighted that the braiders do not always listen to customer requests and do what they want instead. This is a weakness as it shows a lack of customer focus and may leave customers feeling unheard and dissatisfied with the end result.

3. Poor customer service: Multiple comments mentioned rude attitudes from the staff, particularly the store manager or owner. This is a weakness as it indicates a lack of professionalism and may discourage customers from returning or recommending the salon.

4. Pricing issues: There were complaints about pricing discrepancies and unexpected additional charges. This is a weakness as it indicates a lack of transparency and may lead to customer dissatisfaction.

5. Safety concerns: One comment mentioned a safety incident where a towel caught fire around a customer's neck. This is a significant weakness as it poses a risk to customers and highlights a lack of attention to safety protocols.

In conclusion, Fatou's African Hair Braiding has strengths in terms of speed, neatness, and long-lasting braids. However, there are weaknesses when it comes to inconsistency in quality, lack of attention to customer requests, poor customer service, pricing issues, and safety concerns. These weaknesses need to be addressed in order to improve the overall customer experience and reputation of the salon.

Best TL Reviews

I took my daughter to Fatou braiding on August 5th. Initially I asked for knotless. The young lady started braiding my daughter hair. The braids looked horrible! So I ask the owner could she do it, she said tomorrow. As I walking out the door she said another lady could braid it. The lady braided her hair but within in two weeks time my daughter braids was falling out with her hair and her hair looks like she has had it in for two months. I contacted the owner, she said she will have the lady braid the front over but she only braided three rows over. I would not recommend this place!!!

They was good when I started of, the braiders are slipping. My braids don't look professional enough for the price that I pay. It's only two that do a good job.

Really good hair braiders and I love my braids and it's exactly what I wanted I had to tip them but my head does hurt but I can manage thanks fatou's I will be back!!!!

Paid $50 for a braid down that was done to big . They agreed to fix it for me the next day cause they were “busy” but never did . They only take cash . Trash people with very rude attitudes towards customers. The store manager or owner whatever she wants to be, had the nastiest attitude of them

They braid very neat and fast which I like. What I don’t like is that they do what they want and not what the customer wants, told them I wanted them twist my hair all the way out to the end because I didn’t like how it look with the ends unfinished,they said ok but more money I say ok I don’t mind and she she proceeded to cut the ends uneven and the other lady who was doing the back did a few and I was so unhappy because it was all uneven and one of them still expected me to pay the extra even though she know the work easy done properly. This was my second time getting my hair done with them and won’t be a 3rd time.

Love love love this place!! I’ve been going since I was stationed here and they’re very fast and neat braids that last for a good minute! Highly recommend

The reviews don’t lie!!!!! I called this salon to ask the charge for Senegalese Twists, I was then told they start at $180 and that they hair would be $15 extra. So I arrive to the salon to receive my style, I let the braiders know that I wanted bra-length braids that will not make a huge bun. They said okay and two ladies began to braid my hair. They are normally pretty fast anyway so I didn’t worry much about the time. Fast forward to them finishing my hair and they give their payment information which I paid the $195 that was quoted to me over the phone. Well the owner stated that the price was $215 for bra length braids that are actually waist length which I did not ask for. She stated that the $180 was for shoulder length braids….. ummm who gets shoulder length braids ma’am? Anyway she tried to tell me that the length was the issue but this is a case of them doing whatever they want and then charging you for it. So then I get home and look in the mirror to see the biggest, most hideous parts ever. I know that I said I wanted a smaller bun but that doesn’t mean you do this mess. The parts are awful… I do not recommend this salon at all, every time you go there it’s something different with them and you never leave with what you asked for. They are not even worth the prices that they charge at all. I will definitely drive to Atlanta (KoKo’s) before they ever touch my head again.

One lady braided my hair and instead of paying attention while using the lighter she was running her mouth and it was a towel around my neck tell me why the towel caught fire around my neck and she had to take the towel from around my neck and step on it to take the fire out … havent been back since