Quick Facts About Feel Beauty Supply
Feel Beauty Supply has several strengths and weaknesses based on the comments provided.
One of the strengths mentioned is the store's appearance. Customers describe it as nice and clean, which creates a pleasant shopping environment. Additionally, the store is praised for having a good selection of products. Customers have stated that they are able to find what they are looking for or even something better.
Another positive aspect mentioned is the lack of being followed around the store. This gives customers a comfortable feel and allows them to browse freely without feeling pressured or watched.
Some customers specifically mentioned positive experiences with certain employees. One employee named Empress is praised for being helpful and professional. Another unnamed employee, described as an Asian woman with dark hair, is also commended for being friendly. These employees are seen as an asset to the store and contribute to a positive customer experience.
However, the store also has several weaknesses that need to be addressed. The most common complaint revolves around poor customer service. Multiple customers have mentioned encountering rude, dismissive, or unhelpful employees. Some employees are even described as hiding behind the counter and ignoring customers. This lack of assistance and unfriendly behavior creates a negative experience for customers.
Another issue raised by a customer is the practice of racial profiling. In this case, a customer felt locked in after she entered the store, suggesting that the staff may have had concerns about her stealing. This behavior during Black History Month is particularly disappointing and reflects poorly on the store.
Other negative comments point out high prices compared to another branch of Feel Beauty Supply. This raises concerns about inconsistent pricing within the franchise, and customers may feel the need to shop around for better deals.
One commenter mentions encountering an owner who was repeatedly rude and disrespectful. This behavior demonstrates a lack of professionalism and positive customer service skills. Additionally, a salesperson's inability to answer a customer's question and dismissive attitude further highlights the inadequate service provided.
In summary, Feel Beauty Supply has strengths such as a clean store, good product selection, and employees who provide helpful and friendly assistance. However, the store is heavily criticized for poor customer service, including rude and dismissive behavior from some staff members, racial profiling, and inconsistent pricing. These weaknesses significantly impact the overall customer experience and may drive customers to choose other beauty supply stores.
Best TL Reviews
It's a really nice, clean store. They always have what I'm looking for, or something better. The only thing that sucks is the service. The people that work there do a pretty good job of hiding themselves behind the counter and in corners. I asked for help and the lady rolled her eyes at me. I then went to ask the lady at the counter for help and she ignored me. I was in the store for close to an hour and I did not get help until I got visibly upset. At no point while i was there were there more than 5 people in the store at a time, so it wasn't busy. If I didn't find the exact wig I wanted, then I would have went somewhere else.
My daughter and I frequent Feel Beauty. Usually we go to the one on Gun Hill Rd but we decided to give this one a look see. One thing I’ve noticed is many are next to a Dollar Tree which is awesome.
I must say, I thought this location was small. It’s a really nice sized store. It’s very clean and organized. I did notice the price on the L.A Girl Foundation was much higher than the Gun Hill store which makes me believe it’s a franchise. So, you may want to shop around to get lower prices.
I really appreciated not being followed around the store. It was a comfortable feel.
The hair selection was awesome too!
Take a look at the photos.
I’ve been a paying customer for years now but being racially profiled during Black History Month is extremely disappointing to me. I had already made my purchase but realized as I was leaving that they had locked the door to the entrance after I entered the store, I’m assuming due to concern I would steal. Will not be returning.
This female manger need to go she has the worst service ever. Now I see y all the other ladies left. She is very nasty n rude. The Asian woman manager
Absolutely horrible,
I came in to purchase a wig, the first day I was greeted by a very nice lady named Empress. She gave me some useful wig information. I came back the next to purchase the wig and was met with the nastiest lady, that I can only assume was the manager. She was rude and very dismissive to every customer that came in, even to her employees. I did not purchase that day and waited the next day to see the First Lady I had interactions with. Needless to say I purchased the wig from the First Lady but will not be going back into this particular feel beauty.
Big selection of beauty products. The staff is very helpful.
Lovely store! Empress was AWESOME! Very helpful and professional. She deserves a raise, a day off with pay, a free lunch...something!!!
Another employee there, an Asian woman with dark hair in a ponytail, I apologize I did not get her name, was very friendly too! Keep up the great work!
DO NOT shop in this store. I will never go back there again. I can't speak for the other reviews, but I found what I believe is one of the owners to be rude, disrespectful, and she behaved as if I was bothering her. This was the third time I have encountered her, and I was disappointed all three times in the level of service received. This lady needs a serious attitude adjustment, or she shouldn't work with the public. Also, I asked the sales lady a question, and she said that she did not know the answer, and that was the end of the discussion. Please go out of your way to avoid this store, such bad customer service does not deserve our business.
Place Pictures
Feel Beauty Supply Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible elevator
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Wi-Fi
Planning
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Quick visit
Payments
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Debit cards
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NFC mobile payments
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Credit cards
Today
Opening Hours
| Monday | 10:00 AM - 07:45 PM |
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| Tuesday | 10:00 AM - 07:45 PM |
| Wednesday | 10:00 AM - 07:45 PM |
| Thursday | 10:00 AM - 07:45 PM |
| Friday | 10:00 AM - 07:45 PM |
| Saturday | 10:00 AM - 07:45 PM |
| Sunday | 10:00 AM - 06:45 PM |
How to go there
Location
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