Feet Feel Spa

+1 630-963-9888

7317 Lemont Rd, Downers Grove, IL 60516 United States of America

Open Today: -

Quick Facts About Feet Feel Spa

Strengths:

1. Excellent foot massages at affordable prices: Many customers praise the quality of the foot massages they receive at Feet Feel Spa. They mention that the massages are the best they have ever had and are offered at an amazing price. This indicates that the spa excels in providing effective and enjoyable foot massages that are also budget-friendly.

2. Accommodating staff: The staff at Feet Feel Spa are described as friendly and respectful by customers. They are willing to adjust the pressure according to individual preferences and offer a positive and welcoming environment. This shows that the staff are attentive to customer needs and strive to create a pleasant experience for everyone.

3. Suitable for individuals who work on their feet: Customers working on their feet all day appreciate Feet Feel Spa for providing the perfect remedy for their tired feet. These customers find the foot massages to be highly beneficial, indicating that the spa caters to the specific needs of individuals with physically demanding jobs.

4. Clean and comfortable environment: Some customers mention that the spa has improved in terms of cleanliness and comfort after a change in ownership. This implies that the spa emphasizes maintaining a hygienic and relaxing atmosphere for customers to enhance their overall experience.

5. Full body massages available: Customers recommend trying the full body massage at Feet Feel Spa, indicating that the spa offers a variety of massage options beyond just foot massages. This shows that the spa caters to a wider range of preferences and provides a comprehensive spa experience for those seeking a full body relaxation.

Weaknesses:

1. Inconsistent quality of service: Not all customers have a positive experience at Feet Feel Spa. One customer complains about a massage therapist who lacked skills and knowledge. Another customer mentions an incident of a massage therapist passing gas near them, which is obviously unpleasant. These comments suggest that the quality of service can be inconsistent, depending on the individual staff members.

2. Unprofessionalism and poor communication: One customer shares a negative experience where they had to wait for a considerable amount of time even after making an appointment. They also mention that the staff's behavior was rude and unhelpful, and they had to involve the local police to get a refund. This indicates a lack of professionalism, poor communication, and an inability to address customer concerns effectively.

3. Hygiene concerns: A few customers express concerns about the cleanliness of the blankets used during the massages. They suggest that the spa should use more clean products and either wash or replace the blankets. This implies that the spa may not pay enough attention to maintaining hygiene standards, which can be off-putting for some customers.

4. Lack of responsiveness to customer complaints: One customer mentions that they raised an issue with the management but their concern fell on deaf ears. This indicates that the spa may not prioritize addressing and resolving customer complaints, which can lead to dissatisfaction and loss of loyal customers.

In conclusion, Feet Feel Spa has several strengths, including excellent foot massages at affordable prices, accommodating staff, suitability for individuals who work on their feet, a clean and comfortable environment, and availability of full body massages. However, there are also weaknesses such as inconsistent quality of service, unprofessionalism and poor communication, hygiene concerns, and a lack of responsiveness to customer complaints. Considering these strengths and weaknesses, potential customers can make an informed decision about whether Feet Feel Spa meets their expectations and preferences.

Best TL Reviews

I got the best foot massage I have ever had and for an amazing price. Highly recommend. Just let them know if the pressure is too great. I like it hard but my husband did not enjoy the pressure. If you work on your feet all day this is perfect. I'm pregnant and this was amazing.

Loved this place for years. Always had a great massage!!!

But last massage …I got the guy who passed gas by me, gross! and definitely didn’t know what he was doing. I might go back to try a professional female massage therapist if they gave me a voucher. I mentioned it but it fell on deaf ears. Change my mind ….20 year customer

Called in one hour ago for 60mins massage. When we got there waited another 30 mins in the waiting area. They took me inside and said 15 to 20 mins more waiting. Not a professional at all. Would not recommend anyone going there.

Massage is good price is ok , they need to use more clean products when working those blankets need to be washed or replaced

Friendly and respectful staff. The full body massage is highly recommended; the massage area is closed out from the main entrance. Reasonable prices.

First time going to FFS. Extremely great service and very good massage all over my body for a great price. Can’t wait to go back! Thank you guys for your dedicated service towards great health!

Terrible experience. Called and made an appointment for 6:45pm. Walked in on time and the lady swiped our card and made us wait for 20 minutes in the lobby. They then took us back to the massage area and we waited for another 35 minutes and nobody came.

Decided to leave. Had to call the local police in order to get our money refunded.

Staff was extremely rude and laughed at us when we wanted our money back. Funny how their English speaking ability drastically decreased when we wanted a refund.

We will NEVER be back.

I have to say they provide better service after changed the owner. The place is more cleaner and comfortable.