Quick Facts About Five Star Nails
Five Star Nails is a nail salon that seems to have mixed reviews based on the comments provided. In order to evaluate the strengths and weaknesses of the salon, let's take a closer look at the feedback:
1. Inconsistent quality: One customer mentioned that their nails had uneven lines, one thumb was larger than the other, and the cuticles were not properly taken care of. This inconsistency in the quality of the service suggests a weakness in the attention to detail and consistency of the salon.
2. Language barrier and unprofessional behavior: Another customer pointed out that the employees were speaking in another language, potentially making the customer feel uncomfortable. Additionally, the customer felt that the employee was talking about them in a negative manner, which is highly unprofessional. This language barrier and unprofessional behavior count as weaknesses for the salon.
3. Overpriced services: Several customers mentioned that they found the prices for the services at Five Star Nails to be high. One customer paid $100 for a nail and pedicure service, while another customer paid $110 for their sister's service, which required fixing. The high prices for these services without the expected quality indicate a weakness in value for money.
4. Design quality: One customer expressed dissatisfaction with the design quality, stating that the curves on the big toe were poorly executed and that the full set of nails had lumpy acrylic. This suggests a weakness in the nail technicians' ability to execute requested designs and achieve a smooth finish.
5. Infection and lack of response: A customer experienced an infection under their nail after getting it done at Five Star Nails. They tried to contact the owner for resolution but received no response. This lack of response to a customer complaint indicates a weakness in customer service and responsiveness.
6. Positive customer experiences: On the other hand, a few customers had positive experiences at the salon. One customer noted that they had the best pedicure in a long time and were not disappointed. Another customer praised the staff for their extra care and effort to meet their requests. These positive experiences highlight the strengths of the salon's ability to provide satisfactory services and accommodate customer preferences.
7. Negative ambiance: A customer mentioned that the salon had an unpleasant smell, resembling dirty feet. This negative ambiance contributes to the weaknesses of Five Star Nails, as it can deter potential customers and affect their overall experience.
8. Price confusion and lack of choice: A customer complained about the lack of communication and choice in the services they received. They were charged more than expected due to an unexpected upgrade without proper consent, causing distress. This lack of transparency and communication about prices and service options reflects a weakness in customer satisfaction.
Based on these comments, we can identify several strengths and weaknesses of Five Star Nails:
Strengths:
- Friendly and respectful staff
- Talented and creative nail technicians
- Efforts to meet customer requests
Weaknesses:
- Inconsistent quality of service
- Language barrier and unprofessional behavior
- Overpriced services
- Design execution and finish issues
- Lack of responsiveness to customer complaints
- Negative ambiance
- Lack of transparency in pricing and service options
In conclusion, Five Star Nails has both strengths and weaknesses as a nail salon. While they have friendly staff and talented technicians, they struggle with consistency in service quality, unprofessional behavior, high prices for the value provided, design issues, and inadequate customer service. Potential customers should consider these factors before deciding whether to visit the salon.
Best TL Reviews
Got them fun on 09 22 2022 for my wedding that is on the 24th as you can tell the lines on my thumbs one is bigger than the other you can see my nail that is underneath on every finger they don’t do your cuticles or put oil on them and it cost me $100 for my nails and my pedicure which is ridiculous and they talk in their language because the guy that did my feet had to scrape the heel of my feet and was talking to the lady that was sitting next to him doing my sisters feet and their language and then they start laughing so I feel like he was talking trash on top of it I would not recommend them we would’ve went to my sisters salon where she normally goes other than the owner had a family emergency and had to close down until today 23 of Sep and then my sister‘s nails they look good but it cost $110 for her pedicure and her finger nails to be done and she had to get them to fix them before she left I didn’t pay attention to mine until I got home and my fiancé was looking at them and pointed out that he could see my fingernail underneath and that’s when I paid attention to them and really looked and even my sister said they’re jacked up I go back this morning hopefully they can fix them but I will not ever be back to them and I don’t recommend them to anyone else
I got a pedicure with a full set. The design on my big toe was supposed to be curved lines buttt their squiggly and halfass done. On top of that my full set is lumpy on 2 of my nails. He left gaps between the acrylic and my cuticle so it looks like they're grown out but I just got them done Wednesday. Also where the polka dots are I had asked for flowers and he said "No".
Three days after I got my nails done I noticed there was an infection under my nail and it got worse and it started to lift the nail from my skin. I’ve tried to get in touch with the owner and nobody answered the phone. So if your seeing this pls give me a call back
This was the best pedicure I've had in a long time! Very nice and took his time. I wasn't disappointed.
These lovely ladies and gentlemen always try to put that extra TLC into your nails. They go above and beyond trying to match your requests too! I will go here forever!
Yuck. Smells like dirty feet when you walk in and my nails look unprofessional. My cuticles needed attention but never got it and no cuticle oil either. Cheap look for an high price.
My mom is new in town and this salon was recommended to her. After checking the prices, she decided to try them. They have a price list on their wall and my mom intended to get their basic acrylic fill with regular polish and basic pedicure. She expected to pay about $50. When she got there, they hustled her in. They didn’t give her a chance to tell them what she wanted. They didn’t ask. Even though she told them she didn’t like or want gel polish, they did it anyway. They didn’t give her a choice of pedicure, just gave her a deluxe. Instead of the $50 she was expecting, her bill was $73! She doesn’t often splurge and is careful about money, so this was quite a shock and a bit distressing. They did a good job on my mom’s nails and they seem to be a bit less expensive than other salons in the area, but if you go there, make sure you are very assertive and don’t let them upgrade your services without your knowledge. My mom may try them again, but I could not in good conscience recommend them.
Wonderful and friendly staff! Treated my daughter with respect and not like a baby. Extremely talented and creative!
Place Pictures
Five Star Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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