Quick Facts About Top Q Nails
Strengths:
1. Attention to Detail: Customers praise the new owners of Top Q Nails for their exceptional attention to detail. This indicates that they take the time to ensure that each customer's nails are done with precision and care.
2. Quality of Nails: Customers commend the quality of the nails done at Top Q Nails. They mention that the nails last for a long time, indicating that the products and techniques used are of high quality.
3. Reasonable Prices: Customers appreciate the affordability of Top Q Nails. They mention that the prices are amazing considering the quality and longevity of the nails. This can attract more customers who are looking for quality services at reasonable prices.
4. Great Service Options: Customers are pleased with the variety of service options available at Top Q Nails. They mention that the salon is able to accommodate their requests and turn their ideas into beautiful nail designs. This flexibility in service options can attract customers with specific preferences or nail art ideas.
5. Friendly and Professional Staff: Customers consistently mention the friendly and professional staff at Top Q Nails. They appreciate the welcoming atmosphere and considerate nature of the technicians. This contributes to a positive overall experience for customers.
6. Skilled Technicians: Customers specifically mention the skills of certain technicians, such as Tim, Quin, and Kevin. They highlight these technicians' ability to make their nails last and create beautiful nail art. This indicates that Top Q Nails has skilled professionals who can consistently deliver high-quality services.
Weaknesses:
1. Inconsistent Experience: One customer had an unpleasant experience with a technician who was new to the job. They felt that the technician lacked experience and did not provide attentive service. This suggests that there may be inconsistencies in the quality of service, depending on the technician assigned.
2. Poor Customer Service: The customer who had a bad experience with the technician also mentioned feeling unimportant and receiving offensive body language. This indicates a lack of professionalism and attentiveness on the part of the technician. The negative experience the customer had may deter them from returning.
3. Chipping of Nail Paint: Another customer mentioned that their daughter's nail paint chipped off after getting a manicure. This suggests that the durability of the nail paint may be a weakness at Top Q Nails. It is important for the salon to ensure that the paint used is long-lasting and resistant to chipping.
4. Complaint Handling: Despite making a complaint about their bad experience, the customer who had issues with the technician did not receive a satisfactory resolution. This reflects a weakness in the salon's ability to effectively address and resolve customer complaints, potentially leading to a loss of customer loyalty.
In conclusion, Top Q Nails has several strengths, including attention to detail, quality of nails, reasonable prices, great service options, and friendly and skilled staff. However, there are weaknesses in terms of inconsistent experiences, poor customer service, nail paint durability, and complaint handling. It is important for the salon to address these weaknesses to ensure consistent high-quality service and customer satisfaction.
Best TL Reviews
Top Q Nails is the place to go! The new owners do an amazing job. Their attention to detail and quality of the nails surpasses all. The price is amazing for the length in which they last. Love going to them, and will continue to come back!
They are amazing! I’ve never been let down by them. They always make time for me when I need it. They have great service option and prices. If you have an idea they make it work and turn it into something beautiful! They did everyone’s nails and toes for my wedding and did such an amazing job!
Tim is my favorite. He’s always so nice and gets me right in. I’ve tried so many places and this is only one where my nails will stay on and the nail art is always amazing.
Love the work they do here! I have had a great experience with Quin & Kevin, both always go above my expectations. This is the only place I go.
I got my nails done with my fiend and they came out AMAZING. We showed them a picture and they delivered perfectly. Very friendly staff and professional. I had Quinn and she was very nice and quick with the job. I recommend, will be coming back!!
I had the worst experience ever at this location. The tech who did my pedicure was horrible, made me feel like I wasn’t important as other customers waiting . Took her forever to do the basic pedicure. Her body language was offensive. Kept watching the clock like she couldn’t wait to go home. Come to find out she’s 17 and very new to the job. Has very little experience. My daughter had an awful experience also with her and the guy doing her nail didn’t do a great job, part of her paint chipped off. We spent $300 there for 3 pedicures and 3 dips on nails. We have spent over $1000 since going there. I made a complaint but still won’t go back.
I took my mom to get mani/pedi for Mother’s Day today and had a great experience. We had fast and friendly service. Our pedicures were done with time and care and our toes look great! Then for my manicure I also got acrylic nails, gel/shellac polish in a French manicure style completed and they look AWESOME! He even did my nails free hand and took his time to make sure they were right and just how I wanted them!
Love my nails. He did so great with the designs I asked for. I've always went to Top Q but this was my first time working with Kevin(I believe that's his name lol) and showed him the design I liked on Instagram.Definitely recommend this nail salon to anybody.
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Top Q Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 11:00 AM - 06:00 PM |
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Location
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