Middle Valley Auto Repair

+1 423-710-8292

7809 Middle Valley Rd, Hixson, TN 37343 United States of America

Open Today: -

Quick Facts About Middle Valley Auto Repair

Middle Valley Auto Repair has several strengths based on the comments provided. Firstly, many customers praise the honesty and trustworthiness of Gene, the mechanic at Middle Valley Auto Repair. Customers appreciate that Gene does not make up additional repairs to increase prices, and that the prices are reasonable. This indicates that the auto repair shop has integrity and transparency in their business practices, which is an important strength for building trust with customers.

Additionally, Gene is acknowledged for his expertise and knowledge in the field of auto repair. One customer, who has been a mechanic for over 35 years, commends Gene for providing an accurate quote for a repair, matching the book rate. This suggests that Gene is experienced and skilled in assessing repairs and providing fair prices. Having a knowledgeable and experienced mechanic is a significant strength for Middle Valley Auto Repair, as it reassures customers that their vehicles will receive quality repairs.

The speed and efficiency of the repairs conducted by Middle Valley Auto Repair is another strength highlighted by customers. Multiple comments mention that the work is done quickly and the vehicles are returned promptly. This indicates that the shop values customer time and strives to complete repairs efficiently. Fast and efficient service is a competitive advantage in the auto repair industry, as customers often want to minimize the time their vehicles are out of commission.

Furthermore, Middle Valley Auto Repair is praised for its customer service and friendliness. Customers mention that the staff is nice and accommodating, even during busy times. One instance stands out where Gene stopped his work to check a customer's car and offered to work them in later. This demonstrates that the shop puts customer satisfaction as a priority, which is an important strength in building long-term relationships and attracting repeat business.

Despite these strengths, there are some weaknesses that can be identified from the comments. One customer mentioned that Gene did not schedule their appointment as promised and revealed that he did not have a mechanic available. This indicates a potential issue with communication and scheduling at Middle Valley Auto Repair. Inconsistent scheduling can lead to customer dissatisfaction and could be seen as a weakness if not addressed.

In conclusion, Middle Valley Auto Repair has several strengths that set them apart from other auto repair places. Their honesty, reasonable prices, expertise, efficiency, and customer service are all highlighted by customers in the comments. These strengths contribute to building trust and loyalty with customers. However, the shop should address the issue of inconsistent scheduling to ensure customer satisfaction and maintain their positive reputation. Overall, Middle Valley Auto Repair seems to be a reputable and reliable auto repair shop in the Chattanooga area.

Best TL Reviews

My wife and I recently started taking our cars here and it’s been a great experience. Unlike other places, they don’t make up things to try and get you to pay more. Their prices are very reasonable and they do great work. I’ve never had a mechanic I’ve trusted more

Gene is the most honest mechanic I've met. Our vehicle's fuel pump died while visiting our daughter and son-in-law 2 hours from our home. I tested the fuel pump and it was bad. I called a well known mechanic shop in Chattanooga that my son-in-law used once and they quoted me almost $1200 to fix it. Absolute ABSURD price!!! I have been a mechanic for over 35 years and have always been honest in my business. I know what it should cost to repair this issue. I called Middle Valley and Gene gave me a quote of $320 + tax, exactly what the book rate is. He did the job right, got it done the same day it was towed in, and charged what he quoted. My daughter, son-in-law, and all their family, friends, and colleagues now have an honest mechanic they can rely on. I see why Gene has been in business over 35 years. I will continue to recommend him for anyone in or near Chattanooga, and I will continue to tell people who not to go to as well.

They were nice although covered up with work he stopped what he was doing checked out the car and told me to give him a call back on Friday and he'd see if he can work me in.

Always get excellent work done on my vehicles. They are an HONEST establishment which us a rarity in the auto repair business

This place is the best kept secret around!

Most honest, lowest-priced mechanic around. I drive 40 minutes to get to these guys at MVAR. Worth it!

Gene said to wait a week and a half. Called him back. He never fried to schedule me then told me he doesn't have a mechanic.

Took Ford F 150 to Gene today and they checked it out and 3 coil packs wasn't plugged in good and they fixed it and truck runs great

I’ve been to see Gene with both my vehicles for the last year. Every single time I go him and his team are amazing. Not only do they do great work but they get it done fast. It’s definitely the best mechanic I know of!