Quick Facts About Flower Shop at Rose Hills
Strengths of Flower Shop at Rose Hills:
1. Excellent customer service: The staff, particularly Ashley and Kathy, have been described as extremely helpful and going above and beyond to assist customers. They have received high praise for their assistance in selecting flowers, providing maps, and ensuring customer satisfaction. This level of customer service can contribute to a positive experience and customer loyalty.
2. Emotional support: Several customers have mentioned that visiting Rose Hills and the Flower Shop has helped them cope with the loss of their loved ones, particularly on occasions like Mother's Day. The presence of flowers, snacks, and drinks provides comfort and a sense of peace.
3. Range of products: The Flower Shop offers a variety of flowers and other items, providing customers with options to suit their preferences. This can be beneficial for those looking for specific arrangements or gifts.
4. Beautiful location: Rose Hills is described as a beautiful place, further enhancing the appeal of the Flower Shop. The surroundings add to the overall experience and ambiance for customers.
5. Positive experiences: Some customers have had positive experiences with the Flower Shop, with their expectations being exceeded. This indicates that the Flower Shop has the potential to deliver exceptional service, leading to customer satisfaction and positive word-of-mouth.
6. Inclusive services: Despite the challenges posed by the pandemic, the Flower Shop at Rose Hills has adapted its services to accommodate alternative arrangements, such as graveside services. This flexibility in service options can be beneficial for customers, especially during times of uncertainty.
Weaknesses of Flower Shop at Rose Hills:
1. Lack of attention to detail: One customer mentioned that the florist did not inform them about the option to select the color of roses when taking their order. This lack of communication can lead to misunderstandings and unmet customer expectations.
2. Delivery issues: A customer expressed dissatisfaction with the delivery service, stating that the flowers were not present at the service and had to be reminded to deliver them. This indicates a potential inconsistency in the delivery process, which can negatively impact customer experiences.
3. Negative reviews: There are mentions of other customers having similar negative experiences with the Flower Shop at Rose Hills. These negative reviews can harm the reputation of the shop and deter potential customers from using their services in the future.
4. Pricing: While there are no specific complaints about pricing, one customer mentioned finding cheaper alternatives to purchasing flowers at the Flower Shop. This suggests that price may be a factor for some customers when deciding where to buy flowers.
5. Lack of resolution: A customer highlighted their disappointment in the Flower Shop for not processing their order and failing to place flowers at their mother's service. This lack of attention to detail and failure to fulfill an important order can leave a lasting negative impression on customers.
In conclusion, the Flower Shop at Rose Hills has several strengths, including excellent customer service, emotional support, a range of products, a beautiful location, positive experiences from some customers, and inclusive services. However, there are also weaknesses such as lack of attention to detail, delivery issues, negative reviews, potential pricing concerns, and a failure to fulfill an important order. By addressing these weaknesses and consistently providing high-quality service, the Flower Shop at Rose Hills can continue to build and maintain a strong reputation in the industry.
Best TL Reviews
If I could give them 10 stars I would! I had the pleasure of speaking to Ashley. She was extremely helpful and went above and beyond to help me. I highly recommend Rose Hills Flower Shop. Totally exceeded my expectations! Thank you for your help Ashley!
Since 2014/2015 when my Mother & Grandmother passed, every Mother's Day since has been emotionally tough.
So every year after 2015, I visit Rose Hills near, on or after Mother's Day to help me with my emotions.
I also make it a point to visit the Flower Shop which is located to the right after entering Rose Hills. Of course there are flowers along with snacks and drinks as well. If you need a map (if available), staff who is Above & Beyond will give you one.
I just want to take a moment with tears running down my face for those of you who still have their Mother, Grandmother or both. Enjoy/Cherish the moments. Once it's gone...it is final. Also if you are on bad terms with your parents, fix it as soon as possible. Although my Mother & Grandmother are gone, it brings comfort to me that we were on good terms and to hear I Love You before they passed. Again, comfort.
Peace, Love & Happiness!
I usually order funeral flower in Chinese flowers shop. This time because the pandemic, services is hold at grave side. I am not sure the lot name, I am afraid other flower shop will deliver to wrong place. So I call Rose Hills flower shop. First the person take my order don’t even tell me I can select the color of the roses.
And at the day of service , thanks god I was there 15mins earlier. I don’t see the flowers. So I call them Immediately. The person on the phone ask me my order number, then said oh, I think we made your order. Let me check, then said it is on the way. I strongly believe it is still in their shop. If I was not there and call, it probably will not delivered.
I checked the reviews found out I am not the only one have this kind of experience. How the famous Rose Hills own flower shop can make this kind of mistake. Very disappointed. They will not have my business anymore in the future.
The staff in flower shop are always so helpful and always go out of there way to help. Thank you so much for your customer service
Thank you... You help me make difficult decision easier...
For such a beautiful place I've gotten mediocre service. Flowers are not super fresh sometimes. I've never asked for a discount nor have they offered me one. Haven't bought flowers in over 1 yr. I've saved alot of money and time not shopping there. I get my carnations at trader joes where I can get them fast, fresh and cheaper.
I was heartbroken that I was not able to be with my family to attend my mother’s services, then to receive a call from Rose Hills florist a day later to notify me that my order was not processed and no flowers were placed at the service. My mom loved flowers all her life and at this sad day there were none for her to say my goodbye. I will never forget this day. I trusted Rose Hills.
I am so pleased with the service at Rosehills flower shop. I was helped by Kathy. Kathy is an awesome employee. She was so helpful and courteous. I will definitely be shopping there again!
Flower Shop at Rose Hills Info
Amenities
Service options
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Delivery
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In-store pickup
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In-store shopping
Health & safety
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Mask required
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 08:00 AM - 07:00 PM |
|---|---|
| Tuesday | 08:00 AM - 07:00 PM |
| Wednesday | 08:00 AM - 07:00 PM |
| Thursday | 08:00 AM - 07:00 PM |
| Friday | 08:00 AM - 07:00 PM |
| Saturday | 08:00 AM - 05:00 PM |
| Sunday | 08:00 AM - 05:00 PM |
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