Ben's Wig & Beauty Supply

+1 619-336-0567

1210 E Plaza Blvd #401, National City, CA 91950 United States of America

Open Today: -

Quick Facts About Ben's Wig & Beauty Supply

Ben's Wig & Beauty Supply has several strengths and weaknesses based on the comments provided.

One of the strengths mentioned is the reasonable prices. Customers appreciate the affordability of the products in the store. This is a positive aspect for budget-conscious individuals who are looking for beauty and hair supplies without breaking the bank.

Additionally, customers mention the variety of products available. Ben's offers a wide range of items including hair, nails, makeup, wigs, and cheap jewelry. This diversity of products attracts customers who can find everything they need in one place, saving them time and effort.

The professionalism and pleasantness of the workers is another strength mentioned in the comments. Customers appreciate the respectful and cordial treatment they receive from the employees. This can create a positive shopping experience and encourage customers to return.

The store's focus on serving Black females and offering a variety of wigs specifically for this demographic is seen as a strength. Customers who are looking for high-quality wigs tailored to their needs recommend Ben's location for their selection.

On the other hand, there are also several weaknesses mentioned by customers. The most common complaint is regarding the behavior of one particular employee, described as an Asian man at the register. Multiple customers found him rude and unhelpful. This negative interaction can significantly impact a customer's perception of the store and discourage them from returning.

Another weakness mentioned is the lack of price competitiveness compared to online retailers like Amazon. Customers mentioned that they found the same products for cheaper prices on Amazon, making them feel like they wasted their time and money by shopping at Ben's. The lack of clear store hours is another inconvenience mentioned by a customer, as it adds an extra step to the shopping process.

Some customers also mentioned feeling discriminated against based on their race. One individual felt targeted because they were not Asian or Black, suggesting that the store may not provide equitable service to all customers. This raises concerns about the store's commitment to inclusivity and customer satisfaction.

The store's layout and customer service are also seen as weaknesses. Some customers mention that the store feels cheap and second-hand-like, which may not create an appealing shopping experience. Additionally, charging customers to try on wigs, limiting the number of wigs they can try, and encountering employees with limited English proficiency may deter customers from making purchases.

In conclusion, Ben's Wig & Beauty Supply has strengths in its reasonable prices, variety of products, and professional staff. However, there are weaknesses involving a rude employee, pricing compared to online retailers, lack of clear store hours, potential discrimination, and the store's layout and customer service. These strengths and weaknesses should be taken into consideration when evaluating the overall quality and appeal of Ben's Wig & Beauty Supply.

Best TL Reviews

Omg! The prices are reasonable and I could spend so much time there just looking at all the stuff. And they workers were pleasant and professional. I will probably go back. Everything for hair, nails, makeup, wigs all kinds of beauty and cheap jewelry which I love. $2 a pair of earrings. ..etc....

The asian guy who works at the register is so rude! I kindly asked him if i could exchange some hair extensions i had purchased the day before and he got angry and started yelling at me for opening the packaging and basically scolded me in front of everyone in the store like i was a kid. I calmly told him i understand and i just wanted to ask before just keeping them and he continued to yell at me!!! I dont know if he expected me to get upset when he said no, but the more calm i was the more irritated he got. I would have been fine with a simple “no sorry we cant exchange it since you opened it” needless to say i will not be coming back.

VERY nice, well organized inexpensive hair supply store. Large variety of short and long wigs. Came in today, for the first time, and was treated EXTREMELY well. To all the Black females (or anyone) looking for nice wigs, I HIGHLY recommend this location. COME and check them out.

BEFORE GOING HERE, LOOK ON AMAZON! I'm trying to pay better attention to my natural hair and I try to do the best comparison shopping before I go into any beauty supply place. I went here and to the place around the corner and this store does have a unique selection, but they can't beat Amazon. The same Cantu products I bought here were $3 cheaper on Amazon with better deals around it.

I wasted gas, time, and money when I could've just looked on Amazon for the same product. Customer service is a hit and miss most of the time. Sometimes they're friendly, sometimes they're not. I never know when this place is opened because they fail to post their hours so goodluck! Something else to consider, they don't do refunds, AMAZON DOES! Thank you for reading this! Hope this helps

Bens is a very respectful and very cordial.very friendly and helpful and very professional and goes the extra mile he has a little something for every one's style from wigs yoo hair supplies and makeup even barber supplies.

The best selection and prices for gentleman's and barber hair products. This mostly ethnic oriented hair product shop has huge selection of everything hair. Used to come many years ago as a teenager to bring stylist uncle from Mexico every time he visited, now in my 40's with 2 teens and while I continue having hair I will still shop here

I don't know why I've even been to this place 3-4 times. I guess it's since it's close to where I live and maybe I try too hard to find the good in people. The Asian man who checks out customers is always rude. I thought it was a language barrier, but he just speaks enough to give the total. I try speaking and smiling, and he acts like his face is broken, stuck in one neutral, stare like he hates his job. I'm the one saying thank you and he says nothing. I don't know if he's racist since I'm biracial but clearly of African American descent. I'll just have to go elsewhere next time. I wish people would stop supporting this place but it's probably the closest for them to go to.

When you first walk in, it feels like a cheesy discount store; the further you walk in, it feels like a second-hand store. They are rude and want you to pay $2 to try on wigs AND you can only try on 3 wigs... Also, the employee that I talked to didn't speak English very well. That's okay, but not in a job where you deal with people who speak English. I honestly felt I was discriminated against because I'm not Asian or black.