Neo's Nails & Spa

+1 408-260-7172

2466 E El Camino Real, Santa Clara, CA 95051 United States of America

Open Today: -

Quick Facts About Neo's Nails & Spa

Strengths:

1. Friendly and dedicated service: Many customers appreciate the friendly and dedicated service provided by Kelly, the nail technician. She pays attention to detail and takes her time to ensure that the nails are done well. Customers have mentioned that they never leave disappointed and appreciate the effort put into providing a good experience.

2. Excellent nail work: Customers have praised the quality of the nail work done at Neo's Nails & Spa. They mention that their nails look good and that the acrylic and gel sets are well done. Customers have also mentioned that the gel nails last longer compared to other salons and do not chip easily.

3. Competitive prices: Customers have mentioned that the prices at Neo's Nails & Spa are unbeatable compared to other nail salons. This is seen as a strength as customers feel that they are getting good value for their money.

4. Relaxing experience: Customers have mentioned that the pedicures at Neo's Nails & Spa are extremely relaxing. They appreciate the use of wax, hot stones, and massage during the pedicures. This is seen as a strength as it enhances the overall experience for customers.

5. Excellent customer service: Customers have mentioned that Kelly, the nail technician, provides excellent customer service. She is described as super nice, accommodating, and always available to schedule appointments. Customers appreciate the personal touch and the effort made to make them feel valued.

Weaknesses:

1. Limited availability: Some customers have mentioned that it is best to make an appointment at Neo's Nails & Spa since it is a small shop. This suggests that the business may have limited availability for walk-in customers, which could be a weakness if potential customers are looking for immediate service without an appointment.

2. Lengthy service times: Customers have mentioned that the deluxe pedicure and acrylic set services can take around 2 to 2.5 hours. While some customers appreciate the attention to detail and relaxed atmosphere, this may be a weakness for customers who prefer a quicker service or have time constraints.

3. Lack of diversity in services: Based on the comments, it seems that Neo's Nails & Spa primarily focuses on nail services such as pedicures, manicures, and acrylic/gel sets. There is no mention of other services such as waxing or skincare, which may limit the range of services available to customers.

4. Limited feedback on other nail technicians: While many positive comments are specifically about Kelly, the nail technician, there is limited feedback about other nail technicians at Neo's Nails & Spa. This may suggest that the business heavily relies on Kelly's expertise, potentially limiting its ability to handle a larger volume of customers or provide consistent service if Kelly is unavailable.

5. Lack of online presence: There are no comments or mentions about an online presence for Neo's Nails & Spa. This may be a weakness as potential customers heavily rely on online reviews and information to decide where to go for their nail services. The lack of an online presence may limit the visibility and reach of the business.

Best TL Reviews

Been coming here for a few months now. Kelly is very friendly and always make my nails look good. My nails grow upward so my acrylics would look weird but after coming here, I haven’t had that problem. She does a great job. This last set she tried the gel set and I really love them! I like them way more than acrylic set. Prices are unbeatable compared to other nail salons.

Very nice and dedicated service. I loved my pedicure and my manicure is one of the best I ever had. Kelly is super nice and pays attention to details. She worked late hrs for me and even offered me some snacks. Highly recommend it.

This was my niece and I first time here. We both got pedicures and my niece got an acrylic set. The ladies were very sweet and took their time with us. You can tell they really want to make their best work. We appreciate their time and good work! Good prices too. The pedicures were sooo relaxing with the wax, hot stones, and massage. Thank you Kelly for the acrylic and Anna for the pedicures :)

Very nice and dedicated service. I loved my pedicure and my manicure is one of the best I ever had. Kelly is super nice and pays attention to details.She also lets you be completely silent if that’s what you want. Best deluxe pedicures around. I never leave disappointed. She never rushes you. She’s always available via text or call to schedule you in, even last minute but it’s definitely best to make an appointment since it is a small shop.The only thing is you have to take out 2 or 2 and half hours for deluxe pedicure and acrylic set.

Ive been coming to Kelly for yeaaaaaars! Like 10 probably. She’s the sweetest person. Always remembers your name, your families name, what you talked about last. She also lets you be completely silent if that’s what you want. Best deluxe pedicures around. I never leave disappointed. She never rushes you. She’s always available via text or call to schedule you in, even last minute but it’s definitely best to make an appointment since it is a small shop. I also bring my daughter here who is 6. Kelly always gives her VIP treatment. Definitely see myself coming here for many more years to come.

Kelly is the BEST; her spirit is kind & her work is professional. My gel manicure last over a month as I don't always have time to come in. My deluxe pedicures are absolutely fantastic; spa basin, rock massage with hot oil & the works... the only place I go these days! ????????????

Very good quality. Kelly took her time to make sure they were done well. These are the only gel nails that don’t chip at the ends and that I don’t have to get removed within a month. They are a fair price too. Thank you ???????? I loved the design too.

Can't put into words how much I absolutely love coming here. My room mate and I both look forward to our weekly nail visits. Everything is so well organized, clean, and efficient. EVERY time we go, we leave happy!! The best part is the staff!! Highly highly recommend! :)