Frank's II Barber Shop

+1 617-387-0180

366A Ferry St, Everett, MA 02149 United States of America

Open Today: -

Quick Facts About Frank's II Barber Shop

Frank's II Barber Shop has received both positive and negative comments from customers, which can provide insights into the strengths and weaknesses of the establishment.

Starting with the strengths, one customer praised the professionalism and skill of Jose, one of the barbers. This indicates that at least some of the barbers at Frank's II Barber Shop are competent and capable of providing excellent haircuts. Additionally, this customer mentioned that the haircut was fast, which could be considered a strength for those seeking a quick and efficient service. Furthermore, the customer highly recommends Jose to everyone, which suggests that there are barbers at the shop who consistently deliver satisfactory results.

Another positive aspect mentioned is the consistency of the quality of haircuts offered at Frank's II Barber Shop. A customer mentioned that it is a basic, no thrills place but provides consistent quality. This indicates that customers can rely on the barbers to consistently deliver satisfactory haircuts, even if the shop may not offer any extravagant or fancy services.

Moving on to the weaknesses of the establishment, there are several recurring issues mentioned by multiple customers. One significant weakness is the long waiting times experienced by customers. Waiting for 1-2 hours for a haircut is a significant inconvenience, and it is mentioned that customers who arrived after others were often served first. This suggests poor time management and a lack of consideration for customer's time.

Another weakness highlighted by customers is the poor communication and lack of attentiveness from the barbers. Some customers mentioned that the barbers were engrossed in playing with their phones or eating, ignoring the customers waiting for their turn. This can create a negative experience for the customers and make them feel unattended to and unimportant.

The attitude and behavior of some of the barbers also emerged as a weakness. Multiple customers mentioned instances of unfriendly, disrespectful, or attitudinal behavior from the barbers. One customer even left without being served due to the extreme disrespectfulness they experienced. This kind of behavior can create a hostile and unwelcoming environment for customers, leading to frustration and a tarnished reputation for the shop.

Additionally, it was observed that most of the barbers at Frank's II Barber Shop primarily speak Spanish. While this may not necessarily be an issue for Spanish-speaking customers, it could present a language barrier for customers who do not understand Spanish. This could hinder effective communication and lead to misunderstandings or misinterpretations of customer preferences.

Furthermore, there have been complaints about the flexibility of choosing different barbers for subsequent haircuts. Some customers mentioned that when they sought another barber's service after waiting for a long time, they were denied by all the barbers. This lack of flexibility and potential refusal to serve customers who prefer a different barber can leave customers feeling frustrated and dissatisfied.

In conclusion, while Frank's II Barber Shop has some strengths such as the skill and professionalism of certain barbers and consistent quality haircuts, there are prominent weaknesses that need to be addressed. These weaknesses include long waiting times, poor communication and attentiveness, disrespectful behavior from some barbers, a potential language barrier, and a lack of flexibility in choosing different barbers. Addressing these weaknesses will be crucial for improving the overall customer experience and enhancing the reputation of the establishment.

Best TL Reviews

5/31/22

I went today and Jose cut my hair and did an amazing job. Extremely professional plus the haircut was very fast haircut I highly recommend Jose to everybody.

Do not go there if you are new customers. I took my kid there, the guy did just okay cut, but he charge the same price with adult cutting. My kid is under 8.

And when I went there, just sit down for 30min. No one ask me for any questions or service. They were sit on chair playing phone, eating....

I went there last month in December. I was waiting there for 1 and half hour and nobody called to cut my hair. People would come after me and barber would call them first. I asked one of the barber why are you not calling me they said they don’t know but they don’t have time. But they were clearly using their phone and keep going outside. One of the barber then decided to call me to cut my hair. His name is Fredy.I sat on the chair and he said he don’t have time to cut my hair so he asked me to go back and sit in the waiting area. I was feeling like bully and harass that I will never come to this place ever again. Please change this place barber because their attitude is not great.

No good staff once I had to wait 2 hours just for 1 haircut

I asked to keep my hair long. I just wanted a slight trim and I stated that I liked long hair. They cut it to be super short. They just dont understand your preferences and they dont care. They will cut it however they want to.

A basic quick in and out type place. Most of the barbers speak Spanish. It will set you back $20 for a men's haircut. No thrills place but consistent quality.

First time down-rating. I have been having haircuts here over the years, precisely from Alcides. Not sure what is going on with him today, he acted super attitudinal, unfriendliness and extreme disrespectfulness towards me when I asked if he had others before me. Everyone else I asked for a haircut turned me down. I left not served and in complete overwhelming mood. I hope they do not behave this way towards others.

Let me tell you if you get your haircut with 1 person there and come back the next week and ask some1 else to cut your hair since youll be waiting awhile sometimes, theyll tell you no and every barber will tell you no becuz they dont take other customers smh iv seen alot of people leave here pissed these barbers are ok but a**holes