Gen Nails & Spa

+1 614-890-8080

540 S State St, Westerville, OH 43081 United States of America

Open Today: -

Quick Facts About Gen Nails & Spa

Gen Nails & Spa seems to have several strengths based on the comments provided. Firstly, the nail technicians receive high praise for their skills and customer service. Customers mention that their nails turned out perfect, and they particularly admire Donnie's work. The technicians are described as gentle, attentive, and good listeners, ensuring that customers get what they want. This shows that the staff at Gen Nails & Spa are trained and committed to providing quality service.

The promptness of the salon in responding to messages and scheduling appointments is another strength mentioned in the comments. Customers appreciate the quick and efficient communication, which helps them make decisions. This indicates that Gen Nails & Spa values customer satisfaction and takes proactive steps to accommodate their needs.

The cleanliness of the salon is also highlighted as a positive aspect by several customers. They mention that the facility is clean and well-maintained, creating a pleasant atmosphere for customers. This demonstrates that Gen Nails & Spa prioritizes hygiene and provides a comfortable environment for their clients.

The nail options and products available at Gen Nails & Spa are praised as well. Customers mention a wide selection of polish colors and express satisfaction with the quality. The availability of unique services, such as the Jelly pedicure, also receives positive comments. This suggests that Gen Nails & Spa offers a diverse range of services to cater to different preferences.

However, there are a few weaknesses that can be inferred from the comments. One customer mentions the absence of callus removal during a pedicure and being referred to purchase expensive products separately. This can be seen as a shortcoming as customers may expect callus removal to be included in a premium pedicure service, especially when paying a higher price. This could be an area for Gen Nails & Spa to improve their service offerings to ensure customer satisfaction.

In conclusion, Gen Nails & Spa appears to have several strengths based on the comments. These include skilled and attentive nail technicians, prompt communication and scheduling, a clean and pleasant environment, and a wide selection of nail options. However, there are potential areas for improvement, such as incorporating callus removal in premium pedicure services. Overall, the positive feedback suggests that Gen Nails & Spa is a popular choice for customers seeking quality nail services.

Best TL Reviews

I had a great experience! My nails were perfect and my nail tech was awesome. I didn’t get his name, but he was amazing. Love the new set!!!

I’ve been going to gen nails for a few months now and they always do such a great job on my acrylics. I was in today and was able to get a last minute appointment AND nail art that turned out amazing!! ⭐️⭐️⭐️⭐️⭐️

I had an appointment with Donnie, who happened to be the only nail tech in that day. Donnie was very sweet, even squeezed me a pedicure when when I only scheduled for an acrylic set. He was very gentle and listened to what I wanted, also made sure that I was getting what I wanted. Service was 10/10, I will be back! **Side note, Gen nails doesn’t just want you in and out for $, customer service is one of the best qualities a business can have, thank you Donnie. Keep it up!

I really enjoyed my experience at Gen Nails & Spa. They were extremely prompt at getting back to my message, which was very helpful in making my decision on what service to get. I was easily able to make an appointment for Saturday morning and was super happy with my nails done! She took the time to look at my nails and go over what the best options would be. I've received SO many compliments on my nails so it is safe to say I'll be back!

I had a great pedicure done by Donny! The color has lasted longer than any I’ve ever had on my toes!!! He was friendly, professional, fast!! If you’re wanting callus removal however he doesn’t do that, he referred me to some $100 stuff to dissolve them! I was expecting for a $70 pedicure that would be included! Other than that it was a clean facility, wonderful polish selections, nice atmosphere!!!

I got the Jelly pedicure, it was amazing. My feet have never felt so soft before. It was nice and relaxing. Exactly what I needed before a 2 month long holiday. ????

I have been coming to Gen nails consistently for months now because I am never disappointed!! Great atmosphere and they do an amazing job every time

My new go-to salon! Everyone there is so nice & does an amazing job. They're super accommodating & don't make you wait long at all. The salon is styled beautifully and is the cleanest one I have ever been to.