Quick Facts About Venetian Nails and Spa
Venetian Nails and Spa has received a mix of positive and negative comments from customers. In order to evaluate the strengths and weaknesses of the establishment, it is necessary to analyze the feedback provided.
Starting with the strengths, several customers have praised the skills and expertise of specific nail technicians at Venetian Nails and Spa. Sara and Kimmie, in particular, have been commended for their excellent work. Sara is described as amazing, paying special attention to detail and delivering high-quality results. Kimmie is similarly praised for her ability to shape nails to the customer's liking and for her proficiency in applying dip. These positive comments highlight the expertise and professionalism of some employees at the salon.
Additionally, a few customers have mentioned the friendly and welcoming atmosphere at Venetian Nails and Spa. One customer described it as a "real family kind of experience," suggesting that the staff members create a warm and inviting environment. Another customer mentioned that the employees address clients by their first names, indicating a personalized approach to customer service. This type of atmosphere can contribute to a positive overall experience and help build customer loyalty.
The availability of services is also a potential strength of Venetian Nails and Spa. One customer mentioned that they offer color changing shellac, which they found to be impressive and unique. This indicates that the salon may have a diverse range of options and innovative products available to customers.
However, there are several weaknesses mentioned in the comments that should be addressed. One issue highlighted by multiple customers is the lack of a pleasant ambiance in the salon. One customer mentioned that there was no music or TVs, leading to an awkward and uncomfortable vibe throughout their visit. Another customer described feeling unwelcome due to the unfriendly staff and lack of communication. These comments suggest that the atmosphere at Venetian Nails and Spa may be lacking in terms of creating a relaxing and enjoyable experience for customers.
Another commonly mentioned weakness is the unsanitary and unprofessional behavior of some staff members. One customer described witnessing a nail technician bouncing between multiple clients at once, which is unhygienic. Another customer mentioned feeling uncomfortable as the technicians discussed and stared at them. Additionally, the rough treatment during services, such as the aggressive removal of calluses and yanking of wrists, was noted by a dissatisfied customer. This lack of professionalism and disregard for customer comfort and safety is a significant weakness that should be addressed by the salon.
Pricing is also a concern for some customers. One customer expressed frustration at being charged $120 for a gel manicure and pedicure, whereas they expected it to be around $85. This indicates a potential discrepancy between the salon's prices and customer expectations. Moreover, the same customer reported that the gel manicure started chipping after just one day, which further disappoints and dissatisfies customers. These negative experiences regarding pricing and the quality of services highlight weaknesses in the consistency and value for money offered at Venetian Nails and Spa.
Another weakness mentioned in one comment is the salon's reluctance to fix broken nails, despite the customer wanting a repair. In addition, the customer felt insulted when the salon claimed not to recognize the nail polish color. This behavior demonstrates a lack of customer focus and a disregard for repeat business, which is detrimental to the reputation and success of the salon.
Overall, while Venetian Nails and Spa has some strengths, such as skilled technicians and a friendly atmosphere, there are significant weaknesses to address. These include improving the overall ambiance of the salon, ensuring hygiene and professionalism, addressing pricing discrepancies, and focusing on customer satisfaction and loyalty. By addressing these weaknesses, Venetian Nails and Spa can enhance their reputation and attract more satisfied customers.
Best TL Reviews
Sara is amazing! Loved the experience, everyone was so nice and friendly and a real family kind of experience. But my nails! Ahhh! I'm so proud of them. Thank you so much, guys! Even my gems have stayed on and she paid special attention to every detail. See y'all in a few weeks! That color changing shellac is out of this world.
Kimmie is an amazing nail tech! She shapes my nails exactly how I like them and she makes them look and feel natural. I have been getting dip for a long time and Kimmie is the best to ever do it!
We called ahead to see how long of a wait it would be for two pedicures. 10-15min or so which was no problem. We arrived in minutes. When we got there we put our names in and waited our turn. There was no music, no TVs and no one was talking so the vibe was awkward throughout the entire place. The staff was not friendly and I did not feel welcome. They sat my friend and I down in the pedicure chairs and we waited for 15 minutes or so before one lady came over and started my friend’s pedicure. She continued to bounce around between multiple clients at once which is very unsanitary. Another lady ended up finishing my friend’s pedicure while I patiently waited next to her. My friend was completed done with her pedicure before anyone even acknowledged me. I ended up just putting my shoes on and leaving with my friend without ever getting serviced. We were here in total for over an hour and I wasn’t willing to wait another hour for my turn while my friend sat and watched. The whole point in going to get your nails done with a friend is so you can get them done together. I haven’t gotten a pedicure in years and I was very excited for one. I felt like I was finally doing something for myself for once. Ended up leaving very disappointed and still haven’t gotten a pedicure anywhere since many places close early. Definitely should’ve went to one of the other nail salons in the area instead
Went in to get a gel manicure and pedicure. The woman doing my pedicure and the woman next to her were obviously talking about me and when I looked at them, they were staring at me and both immediately smiled and stopped talking and looked away. Whatever, nothing new, most nail techs do that. Then, my tech was entirely too rough with the callus removal to the point I have open cuts on both feet now. She was also really rude when doing my manicure, she kept yanking my wrists really aggressively if I didn’t have my hands positioned the way she wanted them. Finally, I went to pay and the price was $120????? For a gel manicure and pedicure??? That should’ve been $85 at the most. And to add insult to injury, my GEL manicure started chipping off after one day. Definitely won’t be returning, I wouldn’t have even gone in the first place had my regular place had openings that day. In hindsight, I should’ve just waited. 0/10, won’t be returning. Save your hard earned money!!!
I got a full set of nails and within a couple of days four of them broke! They didn’t want to fix them when I went back and even said they didn’t recognize the nail polish color and that I must have gone someplace else ???? They wanted to charge me for a full set. Pathetic behavior for a business that wants repeat customers!! Stay away from this place!!
$60 which is fine if they were nice but I literally have done a nicer job at home. I was nice to the woman about it but she literally forgot a top coat on my left nails and I wanted pink background with clouds she didn’t even make it look remotely like a cloud and I didn’t want them this short but by the time I could tell her she had cut them.
Great employees, great service. Clients are welcomed on first name basis. Sure an amazing atmosphere
I go to Sara. I’m very picky how my nails need to be done and she always does it exactly as I ask! Never cut skin or in a rush to get me out. It’s nice and quiet!
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Venetian Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:15 AM - 07:00 PM |
|---|---|
| Tuesday | 09:15 AM - 07:00 PM |
| Wednesday | Closed |
| Thursday | 09:15 AM - 07:00 PM |
| Friday | 09:15 AM - 07:00 PM |
| Saturday | 09:15 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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