Quick Facts About Ivy Nail Spa
Strengths:
1. Excellent customer service: The spa received compliments for accommodating customers even when fully booked and staying late to provide service. This demonstrates their commitment to customer satisfaction.
2. Quality service: Multiple comments mentioned the outstanding quality of the manicures and pedicures offered at Ivy Nail Spa. Customers were pleased with the results and the attention to detail from the staff.
3. Cleanliness: One customer specifically mentioned the cleanliness of the salon. A clean environment is important for the overall experience and hygiene.
4. Friendly and efficient staff: The staff at Ivy Nail Spa were described as friendly and efficient by several customers. This contributes to a positive and comfortable atmosphere.
5. Affordable prices: One customer mentioned the affordability of the pedicure services. This can attract price-conscious customers and provide value for money.
Weaknesses:
1. Limited payment options: While the owner was appreciated for being understanding and hospitable, the fact that the spa only accepts cash payments was seen as a weakness. Not accepting card payments can inconvenience customers who prefer using cards for transactions.
2. Inconsistent service quality: One negative comment mentioned that the foot scrub and massage were not performed properly and that the overall service was not worth the price paid. Inconsistency in service quality can lead to dissatisfaction among customers.
3. Lack of comfort: A customer mentioned that the chair used for the pedicure was not comfortable. Comfort is an important aspect of the overall spa experience, and any discomfort can affect customer satisfaction.
4. Lack of thoroughness: Another negative comment stated that the foot scrub and massage were not thorough enough. This indicates that some aspects of the service were not up to the customer's expectations.
5. Limited availability: Although not explicitly mentioned in the comments, if the spa is often fully booked or has limited availability, it can be a weakness for potential customers who may prefer more flexibility in scheduling appointments.
In conclusion, Ivy Nail Spa demonstrates strengths in customer service, quality service, cleanliness, friendly staff, and affordable prices. However, weaknesses such as limited payment options, inconsistent service quality, lack of comfort, lack of thoroughness, and limited availability can impact the overall customer experience negatively and should be addressed by the spa to improve customer satisfaction.
Best TL Reviews
Even booked up,they took us in and did an amazing job on my daughter's nails for her Valentine's day dance. If the daughters happy then the dads happy. Thanks so much tina for staying late. We'll definitely make the drive again. See you next time!
Had a great experience today at Ivy Nails. Called and ten minutes later received a very good gel manicure! Salon very clean and the two women working were friendly and efficient! Highly recommend!
The service and quality of my tip mani and dip powder was outstanding! I keep admiring them and had to leave a review! Couldn't be happier. Appointment and cash only!
Always go here for my mani-pedi when I visit the beautiful Florida Keys. Always happy.????
As an “out of town” guest I was very pleased with my affordable pedicure, including treatment of my ingrown toenails. Friendly, timely attention, satisfaction. I wished the chair would have been more comfortable. If I remained in the area, I would return.
Love Ivy - owner is so kind and hospitable ????so understanding and work is outstanding ☀️☀️☀️cash only ????
On vacation I was looking for a quick but good place to get my nails done. This is absolutely the place! The staff is friendly and detail oriented. Loved the way my nails turned out. I would definitely come back.
Walked in and they saw me right away for a manicure and pedicure. The man who did my nails barely scrubbed my feet at all, like a cursory scrub with the purple scrub pad and that’s it. And my “massage” was a very brief lotion rub down that was equivalent to when I put lotion on my own legs. He was more thorough on my manicure but again, no massage. Honestly for $55 (with tip), I expected more than essentially just a polish change. Won’t be back.
Ivy Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 06:00 PM |
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| Tuesday | 08:00 AM - 06:00 PM |
| Wednesday | 08:00 AM - 06:00 PM |
| Thursday | 08:00 AM - 06:00 PM |
| Friday | 09:30 AM - 06:00 PM |
| Saturday | 08:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places