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Nail And Tan

+1 304-746-0926
15 River Walk Mall, Charleston, WV 25303 United States of America
Open Today: 12:30 PM - 05:00 PM

Quick Facts About Nail And Tan

Strengths:
1. Friendly and personable staff: Multiple commenters mentioned that the staff at the Nail And Tan place were nice and friendly. They mentioned that the staff remembered their names and made them feel welcome. This indicates that the customer service at the salon is a strength.
2. Good quality care: One commenter mentioned that they have been going to this salon for years because of the quality care they receive. This suggests that the salon provides good services and takes care of their customers' needs.
3. Reasonable prices: One commenter mentioned that they received a good pedicure at a reasonable price. This indicates that the salon provides services at affordable rates.
4. Skilled in callus removal: One commenter mentioned that the owner was able to remove a stubborn callus from their mother's foot. This implies that the salon has skilled technicians who are able to effectively address specific foot-related issues.
Weaknesses:
1. Rough handling: Multiple commenters mentioned that they experienced rough handling during their nail services. They mentioned being cut with a file, having bleeding fingers, and feeling pain after the service. This indicates that the salon lacks gentle and careful handling of customers' nails, which can be a significant weakness.
2. Long wait times: Commenters mentioned that they had to wait for a long time, and in some cases, the technician left them waiting for over an hour. Another commenter mentioned a three-hour wait due to the technicians working on multiple customers simultaneously. Long wait times can be a significant drawback, as customers may become frustrated and dissatisfied with the service.
3. Inconsistent results: One commenter mentioned that their nails looked horrible after the service and that they had to spend extra money to fix them with gel polish from CVS. Another commenter mentioned that their nails did not look as desired and that the technician did not take enough time. Inconsistent results suggest that there may be a lack of attention to detail and skill in fulfilling customers' requests.
4. Unprofessional behavior: One commenter mentioned that the technician was aggressive, yelled at them and their sister, and treated them poorly during the service. This type of behavior indicates a lack of professionalism and can significantly impact the overall experience for customers.
5. Overcharging: One commenter mentioned that they paid $75 for a gel polish manicure and pedicure but experienced issues such as cuts and filed nails down to the quick. Overcharging for subpar services can lead to dissatisfaction and negative reviews.
In conclusion, while the Nail And Tan place has strengths in terms of friendly staff, quality care, and reasonable prices, there are significant weaknesses in terms of rough handling, long wait times, inconsistent results, unprofessional behavior, and overcharging. These weaknesses can impact the overall customer experience and may need to be addressed by the salon management to improve customer satisfaction.


Best TL Reviews

When I came in they was really nice and got me in a seat, and got started on my nails. The guy who did my nails cut me with the file multiple times. Then he left me sitting there for atleast a hour, then I had to wait for the lady to finish my nails. She cut me multiple times to where both my fingers were bleeding. They didn’t stop bleeding for Atleast a hour after I got them done. They still hurt badly. But other than that they were real nice just too rough.
Have been going here for years and have tried other salons but always end up back here due to them remembering who I and my mother are, the quality care, and we always leave with beautiful nails ????
Julie and her staff are amazing! Also so friendly and always remember my name. I have never had a bad experience at this place. The only nail salon I’ll go to after many bad experiences at other places.
I came into this place to get my acrylic nails removed. I would never let them do my acrylics after the bad removal and manicure they did. There is still acrylic on my nails and sanding marks on every nail. They look horrible after 37$. I should have done it myself at home because it would have looked the same if not better. The employees are nice but there are better places to go to get your nails done. Won’t ever go back to this place. It took 2 hours because the tech kept getting up checking people out and on his phone.
I came for a fill in with an old friend of mine yesterday. I spent over three hours in this place due to the fact they would keep starting customers’ nails before they came close to finishing the last person’s just to keep you waiting for hours. When my nails were finally finished I was and am extremely unhappy with the way they look. On top of the $50 I spent at the nail salon, I had to spend an extra $20 getting gel polish from cvs so that my nails would look some what presentable. It took forever to cover the design the nail “artist” thought they could do. Anyways, I wasted so much time and money for my nails to end up looking horrible anyways. Basically, I’m just saying if you want your nails done go anywhere else!
A good pedicure at a reasonable price. I believe he was the owner who was able to remove a wicked 10 year old callus from my mother's foot. A true Saturday miracle.
Paid 75 dollars for gel polish manicure and pedicure. My toe was cut and the sides of my fingernails were filed down to the quick. Not a place I would recommend.
This place was too busy and crowded. There is not enough workers to be as busy as they are. I had scheduled for my sister and I to have our nails done at the same time, they made me wait while they did hers. When they guy started on her nails he was very aggressive with her. He kept tugging and pulling on her arm like she was some kind of animal. He continuously yelled at her when she would move. He did not take his time and her nails did not look like how she wanted them. He was the same way to me. I have never been treated so bad when getting my nails done. After being treated terribly it was 100$ for the both us, we had simple nails and they most definitely wasn't worth that. We will not be returning!!!

Nail And Tan Info

Amenities

Accessibility
  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

Today

Opening Hours

Monday 10:00 AM - 07:00 PM
Tuesday 10:00 AM - 07:00 PM
Wednesday 10:00 AM - 07:00 PM
Thursday 10:00 AM - 07:00 PM
Friday 10:00 AM - 07:00 PM
Saturday 10:00 AM - 07:00 PM
Sunday 12:30 PM - 05:00 PM

How to go there

Location