GiGi Nail Spa

+1 989-773-0677

1222 S Mission St, Mt Pleasant, MI 48858 United States of America

Open Today: Closed

Quick Facts About GiGi Nail Spa

GiGi Nail Spa has received mixed reviews from customers, highlighting both strengths and weaknesses of the establishment. It is important to analyze these comments in order to understand the overall experience and to evaluate the strengths and weaknesses of the nail spa.

Starting with the strengths, a recurring positive comment is the friendly and authentic nature of the technicians. Customers have mentioned specific names such as Meana and Kim, who were praised for their friendliness and ability to listen to the customer's preferences. This indicates that the nail technicians at GiGi Nail Spa have good interpersonal skills and are capable of providing a pleasant and welcoming environment for customers.

Furthermore, there are positive remarks about the timeliness and efficiency of the service. Customers expressed satisfaction with the speed at which the technicians completed their manicures and pedicures, suggesting that the nail spa values customer's time and tries to deliver a swift service.

In terms of nail techniques and craftsmanship, several customers mentioned that their nails were done well. They were impressed with the shape and overall appearance of their nails. This suggests that the technicians at GiGi Nail Spa have the skills and knowledge to create well-shaped and visually appealing nails.

Another strength of GiGi Nail Spa is the affordability. Some customers noted that the prices were reasonable, especially for services like a full set of gels for only $40. This affordability factor may attract new customers who are looking for budget-friendly options.

However, despite these positive aspects, there are clear weaknesses pointed out in the comments. One common issue is the inconsistency in service quality. Some customers mentioned having a great experience with a particular technician, while others complained about receiving unsatisfactory service. This indicates that the skill level and attention to detail can vary among the technicians at GiGi Nail Spa.

Another weakness highlighted is the lack of attention to customer requests. Instances were reported where customers asked for specific services, such as a manicure, but did not receive them, yet were still charged for them. This demonstrates a lack of communication and attention to customer needs, leading to a disappointing experience for the customer.

Customers also reported issues with the overall quality of the service. Complaints included uneven polish application, visible signs of chipping shortly after the appointment, and the use of incorrect tools during pedicures. These problems indicate a lack of consistency and attention to detail in the service provided by the technicians at GiGi Nail Spa.

A recurring complaint among the comments is the issue of overcharging. Customers reported feeling that the prices of the services did not match the quality they received. Some customers mentioned paying high amounts for basic services and experiencing nail damage shortly after the appointment. This suggests that there may be a discrepancy between the prices charged and the value provided to customers.

Furthermore, multiple customers mentioned issues with the overall environment and atmosphere of GiGi Nail Spa. Complaints included broken massage chairs, technicians talking amongst themselves instead of focusing on their work, and uncomfortable pedicures. These factors contribute to an overall negative experience for customers and can impact their overall satisfaction with the nail spa.

In conclusion, the strengths of GiGi Nail Spa include friendly and authentic technicians, timeliness, satisfactory nail techniques, and affordability. However, the weaknesses highlighted in customer comments include inconsistency in service quality, lack of attention to customer requests, issues with overall quality, overcharging, and problems with the environment and atmosphere. These weaknesses need to be addressed by GiGi Nail Spa in order to improve the overall customer experience and satisfaction.

Best TL Reviews

What I asked for vs what I got ???? I wish I would’ve gotten the name of the woman who did them. I also asked for a manicure (which I did not receive) but was still charged for it - which I didn’t realize until I was talking to my friends about it later. I never get my nails done so I didn’t know the cost but maybe that’s my fault for not checking the prices. Anyway, I paid $75 for these horrendous nails and will most definitely never be going back.

Meana did my nails and did a great job, she was friendly, Authentic and timely. She got the shape just right and then my pedicure as well.

I went to Anthony the first time he did a awesome job on my nails the second time I went he messed up horribly and when I asked him to fix them he refused to fix them I paid $200 for this set and left very unsatisfied . Highly recommend going to modern nails or another salon that’s willing to do your nails how you want and not send you off with something ur unhappy with especially when you pay hundreds

My tech was Kim and she was very nice! Asked me if I liked the shape multiple times! She did a great job!! She did better than the picture I brought in for her

Terrible. My mom, girlfriend, and I got pedicures and it was awful. Our massage chairs didn’t work, my polish job was horrible (uneven and you could see the nail underneath very well), and the technicians were too busy talking to each other to pay attention to what they were doing. My pedicure was very painful and they used the wrong size divider things for your toes. Don’t waste your time or money on this place.

I had my nephew with me he was a little

Hassle and he was two years old and the guy who did my nails name was Anthony he was very patient and did a great job so far and when I wanted to changed the colors up he did it no hassle I will be going back to him for sure gave him a decent tip ????

Good for the price. Got full set of gels. 40$

Some of the nails ended up in different shapes which kinda bugged me but nothing super visible at a glance. Normally gels look thin but my ended up a little thick and lumpy. Good but could've been better for the price.

They overcharge and unless you know who to go to expect shoddy work that is uneven and starts chipping within a few days. I was charged 70 for a basic fill with only 2 colors and minimal design and 2 nails were broken by day 3. The only reason I come here at all is they're huge and I'm bad at planning so I like being able to do walk ins.