Golden Plaice

+44 1372 372210

66 Kingston Rd, Leatherhead KT22 7BW United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Golden Plaice

Golden Plaice is a fish and chip shop in Ashtead that has received a range of comments from customers. In order to analyze the strengths and weaknesses of the business, it is important to consider these comments and their implications.

Starting with the weaknesses, several customers mentioned the poor quality of the food. One customer described the fish and chips as swimming in fat and utterly disgusting. Another customer mentioned that the chips were brown, soggy, and warm despite being cooked fresh. Additionally, some customers complained that the fish tasted stale and the batter was burnt. These comments suggest that there may be issues with the quality of the ingredients used and the cooking techniques employed at Golden Plaice. This could be a significant weakness for the business as it affects the overall dining experience and the satisfaction of the customers.

Furthermore, some customers expressed concern about the cleanliness of the shop. One customer mentioned that the oil used was dirty and covered the chips, leading to a negative perception of the establishment. Another customer suggested that health and safety regulations may need to be enforced at the shop. These comments highlight a potential weakness in terms of maintaining cleanliness and upholding hygiene standards. This could lead to a negative reputation for the business and deter customers from returning.

Another weakness that can be identified from the comments is the lack of consistency in food quality. One customer mentioned that they had a lovely meal, but the fish was a bit oily. Another customer expressed confusion about the positive food quality reviews, as they had a very negative experience. This inconsistency suggests a lack of standards and quality control at Golden Plaice, which can be detrimental to the business's reputation and customer loyalty.

On the other hand, there are some strengths that can be derived from the comments as well. Some customers mentioned that the portions at Golden Plaice are big. While this may not be preferred by all customers, it can be a positive aspect for those who appreciate generous servings. Additionally, one customer complimented the friendly staff at the shop, which creates a positive atmosphere and can contribute to a good overall experience for customers.

Furthermore, despite the negative comments, there were a few positive remarks about the food. One customer mentioned that the chips were very good, and another appreciated the free prawn crackers they received. These positive aspects can be seen as strengths for Golden Plaice, as they indicate that there are elements of the dining experience that some customers enjoy.

In conclusion, Golden Plaice has a range of strengths and weaknesses based on the comments from customers. The weaknesses include poor food quality, cleanliness concerns, and inconsistency in food standards. On the other hand, the strengths include generous portions, friendly staff, and some positive feedback on certain food items. It is crucial for the business to address the weaknesses and improve upon them in order to enhance the overall dining experience and regain customer trust and loyalty.

Best TL Reviews

Just picked up fish and chips from this place because our normal one was closed in Ashtead. They were swimming in fat, utterly disgusting we could not eat them, the fish tasted stale. 30quid down the drain. Will not be returning and do not recommend after what we got this evening. Potions big but prefer less for it to be nice .

Today I tried first time this shop because lemon fish is closed . I ordered 4 cob large fishes .all are tasteless brown cod fish . No crispy …wasted my money.I throw all in the bin. Never ever go in this shop.

First time having this fish and chips, would never have it again. Chips were brown, soggy and warm even though cooked fresh. Fish was caked in batter which fell off was extremely dark and when touched would ooze oil. Do yourself a favour and go elsewhere. I don’t write reviews but felt the need as this is really bad.

Totally disgusted, the oil is so dirty , even my chips where covered in this colour I definitely won’t be returning , think health and safety need to visit this place

I had a very lovely meal from here, annoyingly I do have to say that the fish was a bit oily. But the chips on the other hand where very good. We also got some free prawn crackers as well. Would use again.

By far the worst chip shop I have ever had the displeasure to experience.

Service seems fair, quality of food was quite offensive.

Chips were somehow simultaneously overcooked yet undercooked and left an oily taste of disdain lingering on the pallete for a good couple of hours.

I mean, how do you get chips so wrong??

I couldn't muster the fortitude of getting through even half the small bag that was provided. Had to bin most of them.

The fish was overdone and batter was burnt.

He spring roll was not worth mentioning really. I still can't get over the chips.

Never again.

Curious on the positive food quality reviews though ????

Colleagues have gone on different days and we're left wanting.

Perplexed at the regular customers.

Friendly staff and amazing food not to expensive either