Quick Facts About Grand Nails LLC
Grand Nails LLC has received mixed reviews from customers, with both positive and negative experiences mentioned. In order to analyze their strengths and weaknesses, let's break down the comments:
Strengths:
1. Skillful nail technicians: Cynthia, Lauren, and Kaylee received praise for their work and professionalism. They were commended for their attention to detail and ability to listen to the customer's preferences.
2. Cleanliness: The salon is consistently described as clean and spotless. Customers appreciate the effort made by the nail technicians in ensuring a hygienic environment, especially in light of COVID-19.
3. Excellent customer service: Ms. Tina was highlighted as the standout employee, known for providing excellent customer service. She goes above and beyond to ensure clients are satisfied with their nails and their overall experience at the salon.
4. Fair pricing: Some customers believed that the pricing at Grand Nails LLC was reasonable. They felt that the services provided, such as cuticle cleaning and hand massages, justified the cost.
Weaknesses:
1. Unprofessional staff: Several customers expressed disappointment in the unprofessional behavior of certain staff members. Complaints ranged from staff members being rude and unresponsive to personal calls taken during appointments. The comments also mention staff members speaking negatively about customers and other staff members, which is seen as unprofessional.
2. Poor service quality: One customer described their experience as the "worst ever," citing multiple issues such as delayed appointments, cold temperature, rushed service, inadequate foot cleaning, and subpar polish application. The customer also mentioned a discrepancy in charges for gel removal.
3. High prices: Despite some customers finding the pricing fair, others believed that the salon was overpriced. The comment about paying $45 for cuticle cleaning and a clear coat raised concerns about the value for money.
4. Inconsistent experiences: While some customers had positive experiences with specific nail technicians, others had negative experiences with different technicians. This suggests that the quality of service may vary depending on the individual providing the service.
In conclusion, Grand Nails LLC has several strengths, including skillful nail technicians, cleanliness, excellent customer service from Ms. Tina, and fair pricing according to some customers. However, they also face weaknesses such as unprofessional staff, poor service quality in some cases, high prices according to certain customers, and inconsistent experiences. It is important for the salon to address these weaknesses and strive for consistency in order to improve customer satisfaction.
Best TL Reviews
Cynthia is fantastic! I love her work and the pricing is great. I would definitely recommend a visit!
WORST EXPERIENCE EVER!!! We had three appointments for pedicures, and they acted as though they were bothered. We had to wait at least ten minutes before being told to go back to our chairs. Two of the techs did not even speak while doing the pedicures. It was so cold and when we told the staff they did not think anything of it and told us the temperature was fine. They took gel off of both my toes and my friend's toes and only I got charged an extra five dollars to get the gel taken off. NEVER have I EVER been charged to take gel off of my toes when getting a pedicure. My one friend did not get a leg massage and the man who did mine only massaged one of my legs. They rushed the whole time and did not take their time. Barely cleaned any of our feet and my friends polish looked as though her five-year-old grandson painted them. For a basic regular polish pedicure 43 dollars is absurd. I guess I should have just gotten gel at the rate this appointment was going. The other staff in the salon were highly unprofessional. The lady in the back of the salon was doing her daughters nails and when asked if she could do a PAYING CUSTOMERS full set, she got mad and irritated. She took several personal calls and spoke loudly for the whole place to hear, and it was all unprofessional. Her and her daughter literally talked about EVERYONE even the customers and other staff. It was just an all-around bad experience. The staff is RUDE and so UNPROFESSIONAL. The prices are ABSURDLY HIGH. I will never be back!!!
Lauren did an amazing job! She was super nice and very professional! I will be going back to her for sure!
Kaylee is Fantastic. She is professional and listens to what you want. If you are indecisive like me at picking colors or shapes, that is where she shines. She asks lots of questions about what you normally do, what you wear, etc. I like knowing that she had my best interest at hand.
Don't get me started on how great the salon is. This salon is THE CLEANEST SALON that I have even been to. All of the nail techs do their part to ensure everything has been wiped down in between each client. Thanks for making sure we are safe.
08/11/2020: Ms. Tina is the absolute best!! She runs the best salon in town and gives excellent customer service and makes sure every single nail is perfect before you leave. This is a great salon and it was super clean before COVID and now it is extra clean and safe because of COVID-19. They take walk-ins but appointments are best!
03/09/2020: Again this place is fantastic. Excellent service, spotless facility and TRUE and accurate pricing. You will NOT be disappointed here, it's just not possible!
WOW! What a beautiful CLEAN grand salon! Very Nice! Staff is very pleasant and the service was patient and not rushed and excellent! Beautiful nails, perfectly shaped! I highly recommend this salon *****
went for my first time to get a fill. i believe the guys name was Tee. he was so meticulous and did an amazing job (he was pickier than i was). i thought the prices were fair considering he properly cut my cuticles, cleaned up my nail growth underneath, and gave me a hand massage. other salons charge the same without doing any of those things & my nails usually look chunky.
I’ve been going here for the past year and love this place. I’ve never had an issue, everyone that I’ve had has been great. Fair prices. Highly recommend calling to make an appointment as opposed to just walking in to ensure you’ll get in
I'd never had a manicure before but I'm tired of my cuticles looking rough so I thought I'd try it. April was super nice. The place seems very over priced, though. Cleaning up my cuticles a bit and a clear coat was $37 plus my $8 tip. $45... Yikes.
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Grand Nails LLC Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 06:30 PM |
| Sunday | Closed |
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Location
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