Quick Facts About Great Clips
Great Clips is a popular hair salon chain known for its affordable prices and convenient walk-in policy. Based on the comments provided, there are several strengths and weaknesses that can be identified.
Strengths:
1. Friendly and professional staff: Multiple comments highlight the positive interactions customers have had with the staff at Great Clips. They are described as friendly, sweet, and patient, making customers feel welcome and comfortable during their visits.
2. Consistently good haircuts: Several customers mention that they have always received great haircuts at Great Clips. This indicates that the stylists have the skills and expertise to meet customer expectations consistently.
3. Clean and well-organized: One comment highlights the cleanliness and organization of the salon. A clean and well-maintained environment contributes to a positive customer experience and reflects a commitment to professionalism.
4. Quick service: Customers mention that there is typically little to no wait time at Great Clips. This quick service is valued, particularly for busy individuals who want to get a haircut without spending a lot of time waiting.
5. Online reservation system: The salon offers an online reservation system, allowing customers to reserve a spot before visiting. This feature provides convenience and helps customers better manage their time.
Weaknesses:
1. Inadequate training: One comment mentions a negative experience related to the staff's inability to cut and style African American hair. While this may be an isolated incident, it suggests that there may be a lack of diversity and training in the salon's staff that could lead to dissatisfaction among customers with specific hair types.
2. Rude manager: Another comment states that the manager was rude and made discouraging remarks to a customer. Poor customer service can greatly impact an individual's perception of the salon and deter them from returning or recommending it to others.
3. Lack of communication: One customer expressed frustration about the sudden closure of a Great Clips location without receiving any prior notice. Lack of communication can lead to inconvenience and disappointment among loyal customers who have to search for an alternative salon.
4. Limited product knowledge: While the comment acknowledges a positive haircut experience, it also mentions that the stylist sold hair products. This raises concerns about the stylists' motivation to sell products rather than focusing solely on providing quality haircuts. It's important for customers to feel confident that they are receiving unbiased advice and recommendations.
Conclusion:
Great Clips has several strengths, including friendly staff, consistently good haircuts, a clean environment, quick service, and an online reservation system. However, there are weaknesses to consider, such as inadequate training, rude staff members, lack of communication, and potential concerns regarding product sales over customer satisfaction. It's crucial for Great Clips to address these weaknesses to ensure that all customers have a positive experience and are inclined to return and recommend the salon to others.
Best TL Reviews
Love the staff/girls here! Always, Always friendly & sweet. And, I always get great haircuts too....
The staff so so nice and very professional. I have never got a bad haircut
Took my 3yr old son here for a haircut and I am thrilled with the results! Shelly was very patient with him and made sure he looked good! I will definitely be returning with him and bringing my other child as well!
Horrible staff. I am African American and they did not know how to comb nor cut my hair but as a licensed hairstylist you should know how to cut types of hair. The manager was rude and told me I shouldn’t have walked in the salon without my hair completely straight. Never go to this location. The branch on highway 81 in the publix plaza is so much better!
Halena is the best. She not only did a great job on my hair cut but she also sold me hair products. So I will be back to let her cut my hair as many times as possible.
Place is clean and well organized. Staff is polite and give good haircuts. (Not like another Great Clips place where the staff spent the entire time talking to each other.)
Come right in, sit right down. Their motto is exactly what happens. Most of the time there isn't a wait. If you're worried about waiting though, you can reserve a spot on their website. Great smiles.
This is where I went to get my hair cut,I went today and found out the store is closed for good and something else is opening soon, now I will have to go to a store farther away, it has not been that long since I got my hair cut and no one told me it was closing.
Great Clips Info
Amenities
Accessibility
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Wheelchair accessible entrance
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 08:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
Places
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