Quick Facts About Great Clips
Strengths:
1. Convenience and accessibility - Great Clips has the advantage of being a widely accessible salon with numerous locations, making it convenient for customers to find a salon near them. The ability to book ahead of time or walk in without a long wait time adds to the convenience factor.
2. Affordable prices - Great Clips is known for its affordable prices, making it a budget-friendly option for customers who want to get their hair cut without breaking the bank.
3. Friendliness of staff - Multiple comments mention the friendly staff at Great Clips, which can contribute to a positive customer experience. Having a friendly and welcoming atmosphere can make customers feel comfortable and valued.
4. Experienced stylists - While there may be turnover with stylists, some comments mention that there are experienced stylists who have been at the salon for a long time. This suggests that there are stylists who have a level of expertise and can deliver good haircuts.
5. Ability to try out new stylists - Great Clips offers the opportunity to try out different stylists, even if customers don't have their regular stylist available. This can be beneficial for customers who may be hesitant to try someone new, as they can still receive a good haircut from a different stylist.
Weaknesses:
1. Inconsistent quality - While some customers have had great experiences with their haircuts at Great Clips, others have expressed dissatisfaction. Comments mention instances where the haircut was not done properly or the requested style was not followed. This suggests that there may be inconsistency in the quality of haircuts and stylist skills.
2. Lack of specialization - Great Clips is a chain salon that caters to a wide range of customers. While this can be a strength in terms of accessibility, it can also be a weakness in terms of specialization. Customers with specific hair types or styles may not receive the specialized expertise they desire.
3. Racial discrimination - One comment highlights an experience of racial discrimination towards customers with a specific hair type. This is a significant weakness that reflects a lack of inclusivity and sensitivity towards customers of diverse backgrounds. This can greatly impact the reputation and trustworthiness of the salon.
4. Limited styling options - Great Clips primarily focuses on haircuts, and comments do not mention extensive styling services such as coloring, highlights, or intricate hair designs. Customers seeking more elaborate styling or hair treatments may need to seek out other salons with specialized services.
5. Lack of resolution for customer complaints - In the case where racial discrimination was mentioned, the customer mentioned that their complaint was not adequately addressed by the manager and employee. This reflects a potential weakness in the salon's customer service and problem-solving abilities. It is important for salons to address customer complaints and concerns in a satisfactory manner to maintain customer satisfaction and loyalty.
Overall, Great Clips has strengths such as convenience, affordability, and friendly staff, but it also has weaknesses in terms of inconsistent quality, lack of specialization, and inadequate resolution of customer complaints. Addressing these weaknesses and providing a more consistent and inclusive customer experience can help improve the overall strengths of the salon.
Best TL Reviews
Have been going to this Great Clips for years. In my experience stylists don't normally make these salons their career jobs. Some stay on longer than others. However, I have had a few great cuts from some of these newbies.
My last cut there, with a stylist I've never seen if the store. She spent quite a bit of time with me finding out the cut I wished to receive. The haircut was one of the best I've gotten there to date. So don't be apprehensive about not seeing "your regular stylists" - take the plunge with a new stylist, talk with them and more time than not you'll get a good cut.
I have a hard time finding a hairdresser that I like. Luckily Great Clips always has a good one available. Easy to book ahead of time and just walk in. The wait itself is never too long. Easy, inexpensive and quick.
I've gone to great clips in the past and didnt have a problem with my hair. Usually I have the same sylist that cuts my hair but couldnt get an appointment and resorted to going to great clips. Staff is friendly and there is little to no wait time. They get your hair done is a decent amount of time. I asked for layers and the girls did that on the right side of my hair but didn't bother with the right side. It'll grow back in no time but dissapointed it wasn't done better.
Experienced racial discrimination towards my nephews and their hair type. Stylist would not not even comb their hair before cutting and used the terms “matted” and “nappy” to describe their thick curls, as if they we’re animals and not children. Was met with no logical explanation or resolution to the problem when I addressed the issue with manager and employee. She didn’t even cut their hair how they asked because of the poor excuse of “the hair texture”
Wonderful staff and clean establishment and honestly I couldn't be happier with them. Applying online makes things faster if you are having a beautician day,but if you want a quick action kinda deal they are flexible too.
I've been going to this Great Clips for over 5 years for haircuts for my whole family. The stylists are very friendly and they do a great job. Most of the stylists have been there for quite some time and know my family all by name. I'm thankful for a place where I can get a good haircut quickly that is close to my home. Thanks Great Clips!
The young lady Desiree was very nice and pleasant and cut my hair very beautifully, she went above and beyond and she was great and I was happy to get this kind of service during covid I've had bad experiences the last couple of months with customer service keep up the good work Desiree and your great clips family Happy New year thank you
My hair was cut in a bob and made me feel years younger. Happy with the service. Because of being quarantined hair grew longer than it ever was. Masks were no problem.
Place Pictures
Great Clips Info
Amenities
Accessibility
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Wheelchair accessible entrance
Amenities
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Restroom
Payments
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Debit cards
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | 09:00 AM - 05:00 PM |
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