Quick Facts About Hair Land
Hair Land Place is a store that specializes in hair care products and accessories. However, based on the comments provided, there are several strengths and weaknesses that can be identified.
One strength of Hair Land Place is the owner's knowledge and expertise. According to one comment, the owner is praised for her understanding of hair care products and her ability to provide excellent customer service. This indicates that customers can rely on the owner for recommendations and advice on the products that are best suited for their needs.
Another strength of Hair Land Place is the quality of the products. One comment mentions that the quality of the items sold at the store is on point. This suggests that customers can trust the products sold at the store to be of good quality and effective in their intended purposes.
Additionally, the store is commended for its selection of items by one customer. Although they couldn't find the specific item they were looking for, they appreciated the helpfulness of the staff in trying to locate it. This indicates that Hair Land Place strives to cater to the needs of its customers and assists them in finding the products they require.
However, there are also several weaknesses that can be identified based on the comments provided. One major weakness is the poor customer service experienced by some customers. One comment mentions feeling rushed and uncomfortable due to being watched and pressured by a worker. Another comment describes a worker making rude remarks about a customer's appearance, which is highly unprofessional. These experiences can greatly impact a customer's perception of the store and deter them from returning.
Another weakness of Hair Land Place is the pricing of the products. Multiple comments mention that the prices at the store are high and even double the amount that customers would typically pay elsewhere. This may lead customers to feel like they are being taken advantage of or overcharged. Additionally, the lack of pricing information on products adds to the frustration felt by some customers and can make the shopping experience confusing and inconvenient.
The limited selection of products is another weakness mentioned by a customer. They express disappointment in the small selection of braiding hair and the perceived lower quantity compared to other stores. This suggests that Hair Land Place may not have a wide range of options for customers to choose from, limiting their ability to find exactly what they need.
Furthermore, the unorganized nature of the store is mentioned as a weakness by one customer. This can make it difficult for customers to navigate the store and find the products they are looking for, especially if they are unfamiliar with the layout. An organized and well-maintained store is crucial in providing a positive shopping experience for customers.
Lastly, the issue of incorrect pricing and refusal to rectify the situation is a serious weakness. One customer mentions being charged a higher price than what was marked on the product and being denied a refund or return. This indicates a lack of integrity and respect for the customer's rights. Such practices can damage the store's reputation and discourage potential customers from shopping there.
In conclusion, the strengths of Hair Land Place include the owner's expertise, the quality of the products, and the efforts made by the staff to assist customers. However, the weaknesses of the store lie in poor customer service, high prices, lack of pricing information, limited selection, store disorganization, and unethical business practices. It is important for Hair Land Place to address these weaknesses in order to improve the overall shopping experience for customers and regain their trust.
Best TL Reviews
When visiting the store, we were watched the entire time, by an older female worker. As we shopped, she asked us if we were almost done yet, rushing us, and then proceeded to tell us five minutes later that she needed to take the items that we had to the front register. I’ve been to the store multiple times and I’ve never had to give a worker items for them to take to the register while shopping. As an African American women this made the entire shopping experience very uncomfortable, and I will not be spending my money there again.
I’m not easily offended at all but the lady working today was so extremely rude it was almost unbelievable. She looks at me and says oooh what’s wrong with your legs ???
(I’m very heavily tattooed) as if that’s not rude enough she then says ewwww your arms too ???
Even besides this there are very little items and everything is super overpriced.
Overall a terrible experience
I'm visiting here from another state so therefore I didn't have many options to go to for my hair care products. This place gouges you! What I normally pay approximately $4 four ended up costing me 6.99! Because I don't know my way around and I'm trying to stay as close to my hotel as possible there are very limited options. But I'm very disappointed at how they almost double the price. I'm here for another two weeks if I need something related to my hair, i definitely won't be going here. So disappointed ???? it also doesn't help that the prices aren't on the boxes.
Love this place ! The owner she's amazing , quality is pn point , prices are always fair & definitely the owner knows what she's doing no where else in the valley in my opinion can anywhere else compete with customer service, & price !:)
Didn't have what I was looking for but lady was helpful in trying to find it.
This is a nice little spot for many of your hair essitenals. My only problem with this place is there is not prices on everything and I feel that depending on who is buying something depends on the price. I felt that because I was walking around picking up many things that when I started asking about pricing the cashier was just saying something to see if I would buy it because when they went to ring me up they were still guess on pricing. So how about put prcing on everything in the store that way no one will feel your trying to get the one up on them if the price is printed on the unit. other than that nice store .
I went in for braiding hair and they had a very small selection. The hair they did have sounded like a lot less then what comes in packs I have brought from other stores. It was also hard to find at night. Thr store is also very unorganized. I definitely won't be going back.
When I questioned a price on the receipt, I was told the price marked $4.99, was supposed to be 7.99, he would not give me that cash back, or accept a return.
Selling things for prices higher than marked is ILLEGAL.
He waited til after we paid, to say no, even tho I showed him and mentioned it being marked down before being rung up.
Bad business practices. Will not come back.
Would discourage anyone else from coming here.
Place Pictures
Hair Land Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 06:00 PM |
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Location
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