Gel Nails

+1 803-774-0474

105 Wesmark Blvd, Sumter, SC 29150 United States of America

Open Today: -

Quick Facts About Gel Nails

Gel Nails Place has both strengths and weaknesses based on the comments provided. Let's analyze them in more detail:

Strengths: 1. Friendly and professional owners: One commenter mentioned that the owners were very friendly and professional. This indicates that the staff at Gel Nails Place creates a welcoming and customer-oriented environment. 2. Skilled nail technicians: One customer was pleased with the quality of service provided by their nail technician and even identified her as their new nail tech. This suggests that Gel Nails Place employs skilled and talented nail technicians who can deliver satisfactory results. 3. Ability to accommodate last-minute appointments: One customer mentioned that they were able to get a full set of acrylics with gel polish done just 30 minutes before closing time. This demonstrates the salon's flexibility and willingness to accommodate customers, even during busy periods.

Weaknesses: 1. Poor service and long waiting times: Several commenters expressed dissatisfaction with the service at Gel Nails Place. They mentioned being skipped over, waiting for excessive amounts of time, and feeling rushed. These comments indicate that the salon may struggle with managing customer flow and providing prompt service. 2. Inconsistent quality and lack of attention to detail: Multiple customers reported instances of poor quality service, including cracked nails and disappointing nail designs. This implies that there may be inconsistencies in the skills and attention to detail of the nail technicians at Gel Nails Place. 3. Rude and unprofessional behavior: One commenter mentioned encountering a rude staff member who changed prices without notice and asked them to leave over rusty nail clippers. This demonstrates poor customer service and unprofessional conduct, which can negatively impact the salon's reputation.

In order to address the weaknesses and build upon the strengths, Gel Nails Place could consider implementing the following strategies:

1. Improve customer service and reduce waiting times: Gel Nails Place should focus on managing customer flow more efficiently to minimize waiting times. Implementing appointment systems or hiring additional staff during peak hours could help improve service and reduce customer frustration. 2. Enhance staff training and quality control: Providing ongoing training to nail technicians to ensure consistent quality and attention to detail is crucial. Regularly reviewing and addressing customer feedback can also help identify areas for improvement. 3. Foster a positive and respectful work culture: The salon should set clear expectations for professional conduct among staff members. Encourage open communication and provide channels for customers to share their concerns or feedback. Address any incidents of rude behavior promptly and hold staff accountable for their actions. 4. Improve communication with customers: Ensuring that customers' preferences are heard and respected is essential. Training staff to actively listen to customer requests and offering a range of color options can help avoid disappointment and create a more personalized experience.

By addressing these areas of improvement, Gel Nails Place can enhance customer satisfaction, build a positive reputation, and attract repeat business. Improving the overall customer experience will be crucial to their success in the competitive nail salon industry.

Best TL Reviews

First Time At Gel Nails Was Yesterday. I Left SOOOOO Pleased. The Lady Who Did My Nails Is Definitely My NEW Nail Tech. She Got Me Right Right

My daughter and I ran in 30 minutes before closing and both had a full set of acrylics with gel polish done. The owners were very friendly and professional. We will definitely be returning.

One week ago I had my nails done and I cracked one down the middle, came back to get it fixed and while three employees were sitting on their butts, she told me to come back in an hour. FOR ONE NAIL!!!!

It's 3:45 on a Monday and there was not a customer in sight and she asked me to come back......

The service was horrible. They skipped me twice. I soaked my nails for a whole hour while they did a few women that came in after me. The guy rushed my toes and the polish was half way done.

I can here in need of a change from the one I went to (they kept messing up). Lin was amazing!!! She did exactly what I wanted! My nails and feet are wonderful!!! I will be a regular!!!

First time and LAST time coming here. I was there for 2.5 hours. I waited an 1.5hr to get a manicure. I was ahead of 6-7 people and they ALL got serviced before I did. My nails were soaking for 45-50 mins (didn’t need to be soaked for that long). They moved me 4 times to different chairs. By the time the tech came I got something simple so I would be done quicker than what I originally wanted. Very disappointed and going to another salon !

the head guy that sits in front is very rude and keep changing his prices without notice. I have receipts that says one price every week i go weekly he put me out today because the nail clippers were rusty and i showed him my receipts he drained my water and handed me my shoes saying go get them done for $35 or $25 . And put me out. Fine!! Good bye no fight no fuss.

Service 2/10

I like to treat people fairly and I could tell the guy doing the fill in was struggling so I let the nail shape pass. However, when it got to the one nail design I asked for the lady wouldn't listen to me about the color I wanted and how I wanted the design (which was how the picture looked). She clearly did not put any effort towards the design at all. I wasn't expecting my nails to look exactly like the picture but what she did was just sad...if you want your nails done FOR REAL don't come here. This was me giving gel nails a second chance too...in my first experience with them the girl doing my nails was rude and there colors don't even match. So its a guessing game on the color you'll actually get on your nails.