Quick Facts About Lavender Nails & Spa
Strengths:
1. Quality service for nails and toes: Multiple customers mentioned that the nail technicians, such as Kim and Mimi, did an excellent job on their nails and toes. They praised the quality of their work and were satisfied with the results.
2. Friendly and attentive staff: Some customers appreciated the friendly and welcoming atmosphere at Lavender Nails & Spa. They mentioned that the staff, including Mary and Kevin, were attentive and provided a relaxed experience.
3. Clean and nice ambiance: Several comments highlight the cleanliness and pleasant ambiance of the salon. Customers appreciated the cleanliness of the facility, implying that it is well-maintained and hygienic.
4. Kid-friendly services: One customer mentioned that Lavender Nails & Spa offers kid pedicure chairs, making it a suitable place for children to enjoy a day of pampering. This implies that the salon caters to a wide range of customers, including families.
Weaknesses:
1. Inconsistent service and poor application technique: One customer had a negative experience with a nail technician who took a long time to complete a pedicure and applied polish poorly. They also mentioned that the technician did not fix the mistakes, even after the customer requested it. This implies inconsistency in the quality of service provided by the nail technicians.
2. Lack of responsiveness and customer service: Another customer had a negative experience with the staff and management. They mentioned that when they complained about a burned eyebrow during waxing, the phone representative was rude. Additionally, when the customer went to get a refund, the staff member acted dismissively and showed a lack of respect. This suggests that the salon has a poor customer service approach and does not handle complaints well.
3. Inaccurate timing and long wait times: A customer mentioned that the salon did not adhere to the appointed time and made them wait for nearly 50 minutes. This implies a lack of organization and time management skills, which can be frustrating for customers expecting prompt service.
4. Lack of training and poor communication skills: One customer mentioned that the salon needs training, specifically in the area of application techniques and communication skills. They shared an experience where the acrylic nails caused damage to their nail beds, and another technician mentioned that it was due to poor application technique. This suggests that the nail technicians may not be adequately trained, leading to subpar results and potential harm to customers.
In conclusion, Lavender Nails & Spa has strengths in providing quality nail and toe services, a friendly staff, a clean ambiance, and offering kid-friendly services. However, weaknesses include inconsistent service, poor application techniques, lack of responsiveness and customer service, inaccurate timing and long wait times, and a need for improved training and communication skills among the staff. These weaknesses can negatively impact the overall customer experience and reputation of the salon.
Best TL Reviews
This has got to be the worst nail place in Manteca. Overpriced for a horrible job! Went in for a pedicure it took the nail tech 1 1/2hr for her to finish with one foot and the way she applied the polish was so bad I asked her to please stop. First thing they said was “you pay” which I was planning on doing but that wasn’t the point. They should have fixed the mess she had done. I paid full price, and as I was leaving they asked me to go back the next day. I went in to give this place the benefit of the doubt, once I sat on the chair they sent the same nail tech from the previous day. I asked to speak to a supervisor and you can tell she was mad, speaking in her language and body movement ; she finished my pedicure within 10mins max just by filing around but the gel polish was not fixed and she did a horrible job on the other foot, didn’t even turn on the water or anything.
I will NEVER go back and would NEVER RECOMMEND THIS PLACE TO ANYONE.
Love this place, met with Mimi for my nails, and Mary for pedicures. Both did a great job. Will be back soon for fill and pedicure. They also have kid pedicure chairs to bring the little ones for a day of pampering.
so first of all, i went in here to get my nails, toes, and eyebrows waxed. nails and toes ? PERFECT 10/10 recommend Kim she did amazing and i tiped her $25 for how good she did! then i went in to get my eyebrows done, the lady started doing them and i could feel it was too hot and you could physically tell i was in pain from it but she told me to relax and so i just sucked it up because i didn’t want to say anything, the next morning, i woke up to my eyebrows being red with little white bubbles on them from where she had burned my skin. i waited a day to see if it was just me and maybe it would go away, but today i woke up and it was still just as bad, so my mom called them. when she called the guy on the phone was rude to my mom and the only reason that i was able to get my refund was because my mom told them that she was going to post the pictures of my eyebrows to which he changed his tone real quick to avoid this, and it would’ve been if it hadn’t been for the lady that did my eyebrows. i went in to get my refund and she looked at them and told me that she could not see anything. i then showed her the picture of my eyebrows to which she responded that a little redness was normal and i told her yes, but my not 2 days later with little blisters under my eyes. she then proceeded to get mad at ME when this was HER fault and throw the money at me and told me not to come back there for any waxing to which i responded that i wasn’t planning on it. she handed me the money and i asked her a simple question about the amount because i was not quite sure to which she threw the brochure at me saying look. so i looked and saw i was wrong about the amount and said okay. she then proceeded to continue to act like i was stupid and couldn’t see the amount after i told her multiple times i saw it. these people have the WORST costumer service out of any nail salon in manteca and i will never refer anyone here. 10/10 do not recommend this place and if i could give her 0 stars i would. maybe if they treated costumers with respect they would actually have a good rating. learn some respect for your customers that pay you especially when i was nothing but nice up until she threw the money at me.
Cindy did great on this set I asked for!
Went to have my pedi done. Mary took care of me. All I will say is: I will def be back to see her. Place is nice and clean. My nails I have gottwn done twice, the first time nails came off within a week thought ok maybe something I did Idk. Went to a different place for my set and a week ago went here to get my fill since my old nail lady is in Livermore and was out and my fill was overdue. Well its been a week and the fill is chipping. I have never had this happen before, I am no expert but I dont feel like I am doing anything differently. They are nice and all but im sorry, I will have to find a new nail place . Except for my pedicures.. Mary is my go to!
The worst place that you can ever go to! I’m telling this from my second experience as I thought may be anyone can mess up things sometimes. First they are extremely rude. Secondly, they don’t have any time sense at all. I made appointment for 4 pm and they attended me at 4:46 pm. Me and my friend had acrylics done from them in January and it took more than 5 months for our nails to recover as they totally destroyed the nail beds. The lady who removed them from a different place clearly said that it was because of very poor application technique- it took us 2 different sessions to take them off. Plus we had to pay twice for it.
They really need some sort of training and especially should focus on their communication skills.
I recently tried this place to get pedicures everyone is especially nice atmosphere is nice I go back every two weeks now
Kevin was great he did exactly what I wanted him to do and it was very relaxing
Place Pictures
Lavender Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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