Quick Facts About VIP Nails and Spa
VIP Nails and Spa is a nail salon that has received both positive and negative comments from customers. In order to assess the strengths and weaknesses of the salon, we will analyze the comments provided.
Starting with the strengths, one customer highlights that the salon is clean and that no tools are used on another client until they are properly cleaned. This emphasizes the importance of hygiene and indicates that the salon prioritizes cleanliness, which is crucial in maintaining a safe and healthy environment for customers. Additionally, the customer mentions that the staff is friendly, which contributes to creating a welcoming atmosphere for clients.
Another positive comment is about a specific nail technician named Hanna, who is described as great and providing the best foot massage ever. This indicates that there are skilled technicians at VIP Nails and Spa who are knowledgeable in their field and can offer a high-quality service to customers. Customer satisfaction with specific technicians can lead to loyalty and repeat business.
Furthermore, a customer praises a specific nail technician named Jenny, stating that she has been doing their nails for five years and provides excellent service. This indicates that the salon has experienced and capable technicians who can consistently deliver a satisfactory experience to clients. The presence of skilled and long-standing technicians can build a strong reputation for the salon and attract more customers.
Moving on to the weaknesses, one customer expresses disappointment with their nail service. They mention that the gentleman who did their nails was rushed and not concerned with the imperfections in their nails. Additionally, they mention that the paint was peeling off only two days after getting their nails done. This suggests that the salon may have issues with the quality and attention to detail in their nail services. Inconsistent quality and lack of attention to customer preferences can lead to dissatisfaction and negative reviews.
Another customer warns others to stay away from the salon, citing a negative experience with a nail tech who couldn't shape their nails consistently and left the paint job messy. This comment further supports the concern about inconsistencies in service quality and attention to detail. Furthermore, the customer’s mention of the owner or a higher-ranking individual attempting to fix the problem but failing suggests that the management may not be effectively addressing or resolving issues.
In another negative comment, a customer mentions receiving bad service, with unevenly applied polish that was wavy and not smooth. They also experienced gel chipping within two days. This reinforces the concern about inconsistencies in service quality and suggests that the salon may not be providing long-lasting results. Additionally, the customer mentions feeling rushed during their visit, indicating a lack of attention and care from the technician.
One customer describes an unprofessional and rude experience with a technician who appeared to be in a rush and did a bad job removing gel and doing a manicure. The technician also prompted for a tip on top of the charge. This comment highlights poor customer service, unprofessional behavior, and a rushed approach that can lead to a negative experience and discourages customers from returning.
Another customer mentions that their nails were not properly dried, leading to rough nails that caught on things. When they went back to fix a broken nail, the technician used acrylic instead of dip powder, resulting in an odd-looking nail. This indicates a lack of attention to detail and a failure to meet customer expectations.
Despite the negative comments, one customer highly praises the salon, highlighting extremely knowledgeable staff who go above and beyond to ensure customer satisfaction. The customer specifically mentions a technician named Tina, who is described as a master with dip powder and able to create a flawless and natural look. Additionally, the customer observed the salon redoing another customer's nails at no charge, even though it was the customer's fault. This showcases excellent customer service and a willingness to rectify mistakes, which can help to alleviate negative experiences.
In conclusion, VIP Nails and Spa has several strengths, including cleanliness, friendly staff, skilled technicians, and efforts to rectify mistakes. However, the salon also has weaknesses such as inconsistencies in service quality, lack of attention to detail, rushed service, and unprofessional behavior. Addressing these weaknesses and improving service quality and customer satisfaction can contribute to the overall success of the salon.
Best TL Reviews
not trying to be a karen but went and got really simple nails done. just acrylics with a gel french tip done. i got them done two days ago and 2 nails already have paint peeling off. 2 of the nails weren’t filed down all the way and are really bumpy. the gentleman that did my nails seemed rushed and wasn’t really concerned with any of the imperfections in my nails. kinda disappointed, considering i paid 100$ for simple acrylic nails and just regular polish on my toes.
This is the best place for mani / pedis! Staff are friendly and everything is CLEAN!! No tools are used on another client until they are cleaned! Hanna is the one I go to and she is great. The best foot massage ever!
Stay away! I had a fill done on my nails. The nail tech could not shape my nails he had them all different lengths and shapes. The owner or someone that was higher than him tried but they still look a mess! The paint job is a mess too he didn’t cover parts of my nails and they look lumpy in spots! Save your self a nightmare and go somewhere else!
My 1st visit to the salon today. Jenny who has been doing my nails for 5 years is now working here. Very clean salon, excellent service from Jenny as always. If you are looking for a great nail tech look no further...ask for Jenny !!!!
I’m only giving 2stars because I experienced bad service, the polish was not applied evenly, and very wavy not smooth at all. Friendly people but was rushed work. Gel chipped in 2days. Not worth the money spent there. I would not recommend.
I book an appointment for gel removing and manicure with shellac.
The technician and older lady was unprofessional, rude, and with a bad temper. She was yawning and telling others she was ready to go home, got mad because I asked where to wash my hands because the acetone was burning my skin.
She did a very bad job and rushed through it
Prompt to charge and she asked for the tip on top o of everything!
I don't recommend this place and I won't be going back
Although the people are very pleasant the man that done my nails didn't pay attention was to busy on phone messaging he didn't dry my nails therefore I had to go back as they was rough from catching on stuff , when I went back to fix the one that was broken he put a acrilc nail instead of dipped now I have a odd ball nail and have to go pay to get them redone they look very roughly done...
Best nail salon HANDS DOWN!! Extremely knowledgeable staff. They go above and beyond to make sure you are pleased. I’m here visiting from New York and must say I wish I could bring Tina back with me. She is a master with the dip!! Not only is the shape flawless, but if you are looking for that thin, natural look, don’t go anywhere else.
Also, while I was here I witnessed them redoing another customer’s nails who ruined her manicure while gardening. Even though it was the customer’s fault that her nails got ruined, they redid them at no charge. Now that would never happen at any nail salon I’ve ever been to.
Make this your new salon and you won’t be disappointed.
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VIP Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Crowd
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LGBTQ+ friendly
Planning
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Appointments recommended
Payments
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Checks
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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