H A R T W E L L Nails & Spa

+1 706-377-4092

121 Walmart Dr, Hartwell, GA 30643 United States of America

Open Today: -

Quick Facts About H A R T W E L L Nails & Spa

H A R T W E L L Nails & Spa, based on the comments provided, exhibits both strengths and weaknesses.

Starting with the strengths, multiple commenters highlight the cleanliness and maintenance of the spa. Customers appreciate the well-maintained environment, suggesting that the spa pays attention to hygiene and cleanliness. This can be seen as a positive aspect of the establishment, as a clean and pleasant environment is crucial for customers seeking relaxation and professional services.

Additionally, some customers praise the associates for their friendliness and personable nature. The positive interactions with employees leave a lasting impression on these customers, making them feel welcomed and comfortable during their visit. The kind and friendly nature of the associates create a positive customer experience, which can contribute to customer loyalty and repeat business.

Several customers also mention the good job done by Lily and Vincent in providing services such as pedicures and nail treatments. These customers express satisfaction with the outcome of their services, suggesting that the nail technicians at H A R T W E L L Nails & Spa are capable of delivering quality results. This positive feedback indicates that there are skilled and competent technicians at the spa.

On the other hand, the comments also highlight weaknesses in the overall quality of the services provided by H A R T W E L L Nails & Spa. One recurring issue is the poor nail work that some customers have experienced. Complaints range from nails being cut too short to chips and peeling within a short period. These issues suggest a lack of attention to detail and quality control, which can be detrimental to the reputation of the establishment and the satisfaction of its customers.

Furthermore, some customers express dissatisfaction with certain associates not delivering the requested service. This lack of attention to customer preferences and requirements can lead to disappointment and frustration. In one specific incident, a customer had to pay for a redo of her toes to match her hand, even though it was the fault of the associate. This showcases a lack of accountability and responsibility on the part of the establishment.

Another significant weakness highlighted in the comments is the poor customer service exhibited by some employees. One customer describes an experience where the nail technician was more focused on phone calls and visitors, neglecting the quality of the job. This type of unprofessional behavior can create a negative customer experience, reflecting poorly on the establishment as a whole.

In summary, H A R T W E L L Nails & Spa possesses strengths such as a clean environment, friendly associates, and positive feedback regarding some of its technicians. However, the establishment also faces weaknesses in terms of quality control, attention to detail, consistency in service delivery, and certain employees displaying poor customer service. These weaknesses can impact customer satisfaction and the overall reputation of the spa.

Best TL Reviews

Literally the worse set of nails I’ve ever gotten. First she cut my nails to the nub of my fingers when I specifically said I don’t want any length cut off before applying acrylics. Second she cut me with the nail file and pretended like it didn’t happen when she saw the cut.

On top of everything else these nails lasted barely a week. The last set I had done at Innovations In hartwell lasted well over a month and a half and could have lasted longer had they of not grown out so far. These nails are chipping and literally falling off after almost a week.

Will NOT return. Worst $60 ever spent.

Nice associates very cursity and clean, but certain people should do nails very unhappy with fingernail work.

Visit again 6/9/22 hand done again and very dissatisfied because the associate was suppose to do my nail the same color of my toes and they didn't so I to get my toes done over from weeks ago so they match my hand. They should have paid for my my toes to be done instead of me paying another fee???? I think I need to go back to Lucy Nails

This Was By Far The Worst Nail Salon I Have Ever Been To . And I’ll Never Go Back

I’ve Had My Full Set Of Gel Nails For A Day Now & 3 Nails On My Left Hand Are Peeling Off Completely. And 2 Nails On My Right Hand Are Starting To Peel.

I Should Have Taken The Hint And Left When The Women Getting The Pedicure Up And Left As I Was Walking In.

Totally Waste Of My Money.

Very pleased. My nails look great, the spa is clean and well maintained. Lily and her brother are so kind. Overall great experience. I’ll be back!

Super nice and personable. Lily did a fantastic job on my pedicure and Vincent did a great job on my nails. He was so funny and talkative, it was like hanging out with a friend who just happened to do my nails. Quality and service were fantastic. I will definitely be a return customer.

I went here right before vacation because my usual nail tech was out of town. When I tell you I will never go back, I mean it. I got tips and dip powder with chrome and they looked horrible. They were bumpy and uneven and the shape was horrendous. The girl that did my nails was more worried about phone calls and whoever was coming to visit her than actually doing a good job. Then, when I was washing my hands, she came up and whispered that she wasn't going to charge me for the chrome powder--that I BROUGHT in myself-- because there were divots on every single nail. She said "you must have bumped them and that's what cause it." It was literally every single nail. I ended up coming home and reshaping/filing down the top and redoing the chrome and gel top coat at home. Go anywhere else but this place. Seriously.

Before and after! They did a great job and made sure I was happy with the service! I will be coming back! Thank you!

I have had one set of SNS nails done here and one pedicure. Vincent did my nails and Lili did my pedicure. They were both wonderful! My nails lasted 3 weeks and could’ve stayed on even longer! This was my first pedicure and Lili was so helpful in explaining the options and making conversation. Such a sweet soul! Clean, friendly, and affordable.