H & J Beauty Supply

+1 616-245-1118

732 28th St SE, Grand Rapids, MI 49548 United States of America

Open Today: -

Quick Facts About H & J Beauty Supply

H & J Beauty Supply place receives a mix of positive and negative feedback in the comments provided. In order to assess its strengths and weaknesses, we will analyze the comments and provide an objective evaluation.

Strengths: 1. Wide variety of wigs: The store is praised for its extensive selection of wigs and the regular addition of new styles. This indicates that H & J Beauty Supply place caters to diverse customer preferences and keeps up with latest trends.

2. Easy shopping experience: One customer appreciates the convenience and ease of shopping at the store. This suggests that the layout and organization of the store contribute to a positive shopping experience.

3. Knowledgeable and helpful staff: Several comments commend the staff at H & J Beauty Supply place for their assistance in selecting hair products suitable for different hair types. This indicates that the employees are knowledgeable and provide good customer service.

4. Range of accessories: Customers mention the availability of a wide range of accessories, such as eyelashes, bows, and jewelry. This suggests that H & J Beauty Supply place offers diverse product options to complement their main hair product offerings.

5. Availability of searched-for products: One customer comments that H & J Beauty Supply place has a good selection of products that they were specifically looking for. This indicates that the store stocks items that are in demand and caters to customer needs.

Weaknesses: 1. Poor customer service: One negative comment highlights a disappointing customer service experience. The customer's attempt to return a barely touched wig within 24 hours was denied, resulting in frustration. This suggests that the store may have inflexible return or exchange policies that may not align with customer expectations.

2. Alleged discrimination: A customer accuses H & J Beauty Supply place of discrimination, claiming that the store treats white customers poorly while favoring "people of color." This accusation can have serious implications for the reputation of the store if true.

3. Lack of attention to customers: In one comment, a customer complains about being ignored and forgotten after requesting assistance for a specific wig. This suggests that there may be issues with promptness and attentiveness towards customers, which could negatively impact their overall experience.

Based on the comments provided, H & J Beauty Supply place has several strengths, including a wide variety of wigs, helpful staff, easy shopping, a range of accessories, and availability of searched-for products. However, the store also faces challenges in terms of customer service, alleged discrimination, and attentiveness towards customers. It is important for H & J Beauty Supply place to address these weaknesses in order to maintain and improve customer satisfaction and loyalty.

Best TL Reviews

I love this store specially Wigs section variety styles and always they have New styles every week.

Very easy shopping. THANK YOU!

The staff is amazing. They have a bunch of hair products for all hair types. There’s variety of hair to choose from. They even have a wig room with so many options. The store is always clean, well organized. They have so many nice eyelashes, bows for girls, & jewelry to choose.

Beautiful rhinestone lashes found at H&J ! a variety of lashes that I love can also be found , I find a new style each time I enter.

I’m never the type to do reviews but 0/10! I highly don’t recommend!! It’s not good customer service. I tried to return a wig that I didn’t even touch. I haven’t even had a complete 24hrs! Realizing it’s the wrong style. They couldn’t even let me return it or get my money back or exchange it for something else. Never coming back here again!

When the Asians were the only sales reps here, it used to be nice. They valued the customer and were very helpful. Unfortunately, they "diversified" their employees. Don't even bother shopping here if you are white. You can feel the hatred as soon as you walk in the door. If you're a "person of color" you'll get prompt attention. If not, they will ignore you completely, with a scowl. I used to spend hundreds of dollars at this store. Now I'm going to watch with pleasure as it gradually sinks into bankruptcy. Service is everything.

A bunch of products that are searched for can be found at H&J !

They’re jewlery is so worth it!! And they have a variety of different products for hair.

Asked them about a certain wig I was looking for after making a purchase. She told me to go to the back and she'll send someone to help me. So I'm waiting around for quite awhile. After awhile I peeped there was a worker behind the counter not doing anything. So I start to walk in front of the store and the same Asian lady who said she was gonna send someone to help me said "Hello can I help u?" And I said I guess u completely forgot about me that quickly but it's fine." And she was like "Oh." So I just walked out. Never doing business with them again...going across the street.