Hair Expressions

+1 740-342-3429

280 S State St, New Lexington, OH 43764 United States of America

Open Today:

Quick Facts About Hair Expressions

Hair Expressions has received a mix of positive and negative feedback from customers. In this analysis, we will examine the strengths and weaknesses of the salon based on the comments provided.

Starting with the strengths, one recurring theme is the satisfaction with the stylists' work. Deahna received praise for her manicure and pedicure, with a customer recommending her for a pampering experience. This indicates that the salon has skilled professionals who can deliver quality services. Additionally, Angi's ability to achieve the desired hair outcome in one session impressed a customer who initially expected multiple sessions. This demonstrates the expertise and efficiency of the stylists at Hair Expressions.

Another strength of the salon is the positive feedback received for Tracy, a stylist who seems to have a strong client base. One customer mentions making an hour-long drive to visit Hair Expressions solely for Tracy's services, indicating that she has developed a loyal following. This suggests that Tracy possesses exceptional skills and consistently delivers satisfying results, which is an asset to the salon.

The comment about the girl cutting the hair being late and taking too long raises a concern about punctuality and time management by some staff members. However, the fact that the customer still liked the final result of her haircut suggests that the quality of the service outweighed the inconvenience. This indicates that even when faced with operational challenges, Hair Expressions can still deliver satisfactory outcomes.

Moving on to weaknesses, a significant complaint highlighted in one comment is the negative experience with a stylist. The customer claims that the stylist performed services without their consent, cut off more hair than requested, and provided poor customer service by ignoring them and leaving them alone multiple times. Such a negative experience can greatly impact the reputation of the salon and the overall customer satisfaction. It is essential for Hair Expressions to address these concerns and ensure that all their stylists prioritize effective communication and adhere to customer requests.

Another weakness that is mentioned is the slow service and crowded atmosphere. Although one customer states that the salon provides cheap and fast haircuts, they deduct one star due to the slow pace and high occupancy. This indicates that Hair Expressions may struggle with managing the flow of customers and ensuring quick service. It is important for the salon to maintain a balance between providing efficient service and making customers feel comfortable and relaxed.

Despite these weaknesses, it is evident that Hair Expressions has talented stylists who can deliver satisfactory results, as seen in the positive comments. The salon should focus on addressing the negative experiences and improving their operational efficiency to enhance the overall customer experience. By maintaining consistent quality, effective communication, and efficient service, Hair Expressions can further strengthen their reputation and attract more customers.

Best TL Reviews

Deahna did such a beautiful job on my manicure and pedicure. I would highly recommend her if you are in need of some pampering!

Angi was my stylist and I’m so glad I trusted the process. My hair turned out exactly how I wanted when I thought it was going to take multiple sessions

Appointment at 9:30 didn't get out of ther until 11:15 girl there ahead of me took to long. Was late for my other appointment. They apologize and I like the way the girl cut my hair.

None better in the business than Tracy.

I make an hour long drive to get a haircut here.

And it's worth it every time.

So hurry up and get in here, before she comes to her senses and retires!

Everyone loved my hair. I loved the way she cut my hair.I wanted lots of layers in my hair and that's exactly what I got. I love it. My husband got his hair cut there also and it looked great.

My stylist did an awful job she put highlights in when I didn’t ask for them. She cut off like 6 inches when I asked for 1. I don’t recommend the stylist I used she didn’t even say hi to me or talk to me the whole time. She ignored me and left me alone several times to order food. I’m so upset with how it turned out.

If you want a cheap and fast haircut go here. I just did 4 stars because it was slow and packed

Ashley does such a good job! If you need color see her! I'm always happy with the results! ????