Hair Q

+1 843-546-4921

1721 Highmarket St, Georgetown, SC 29440 United States of America

Open Today: -

Quick Facts About Hair Q

Hair Q Place, as mentioned in the comments, has both strengths and weaknesses based on customer experiences. In terms of strengths, several positive aspects stand out. First and foremost, the customer service at Hair Q Place is noted to be friendly and helpful. Customers appreciate the welcoming and accommodating nature of the staff, who are ready to assist in finding the products needed. This positive customer service experience contributes to a pleasant shopping experience overall.

Furthermore, Hair Q Place is commended for its variety of supplies. Customers appreciate the wide range of hair products available, suggesting that the store has a good selection. This variety allows customers to find the specific supplies they are looking for, which is a significant advantage for those with specific needs or preferences.

Moreover, the location appears to have had a good reputation in the past. One commenter mentions that it used to be their favorite hair store, suggesting that Hair Q Place had previously met their expectations and provided satisfactory products and services. Positive past experiences are indicative of the store's capability to deliver quality hair products.

However, Hair Q Place also faces certain weaknesses, as mentioned in the comments. One prevalent issue is the quality of the hair products. Customers complain that the hair they purchased recently was not worth the price charged. This discrepancy between price and quality raises concerns about the vendor's reliability and the store's ability to consistently offer high-quality products. Consequently, customers have become dissatisfied with the overall value for money provided at Hair Q Place and are hesitant to continue purchasing hair from the store.

Another recurring issue is the store's return policy. Customers express dissatisfaction with the refusal to accept returns, citing reasons like the pandemic. This strict return policy is seen as inconvenient and inflexible, particularly in situations where customers have received products with flaws or defects. The unwillingness to accommodate exchanges or returns can create frustration and could lead customers to seek alternative hair stores in the future.

Furthermore, one reviewer points out the lack of compliance with state laws regarding the posting of return policy signs. The presence of handwritten signs taped at an inconvenient height raises concerns about the store's professionalism and attention to detail. This lack of adherence to regulations can undermine customer trust and confidence in Hair Q Place.

Finally, there are also comments suggesting that the store's COVID-19 safety measures were stricter on customers than on the products themselves. While prioritizing safety during the pandemic is crucial, customers may find it inconsistent and unfair if the store is not taking returns or exchanges for health reasons but still selling potentially contaminated products.

In conclusion, Hair Q Place has both strengths and weaknesses based on customer feedback. The store's friendly and helpful customer service, wide variety of supplies, and positive past reputation are notable strengths. However, concerns about the quality of the hair products, inflexible return policy, non-compliance with state laws, and allegations of inconsistency in COVID-19 safety measures are significant weaknesses that can impact customer satisfaction and loyalty. Addressing these weaknesses would be crucial for Hair Q Place to maintain or regain its position as a trusted and preferred hair store.

Best TL Reviews

The people are nice and selection is good. Since the pandemic they haven't been able to get extensions in my color. I tried purchasing a different color. When I took it out of the package it smelled strongly of plastic. When I took it back I was told that they don't take returns - since the pandemic. Is that excuse still allowed ????? Oh well, I guess it's time for me to start wearing my real hair.

This use to be my favorite hair store but things have changed. I don’t know who is their vendor but every pack of hair I have bought recently is definitely not worth the money being charged. Count me out on buying hair from there anymore. Match the prices you charge with the quality of your wefts!!

Variety of supplies. Customer Service is always helpful ????.

Purchased the wrong hair! Spent 70.00 all I wanted was the right hair! Never took it out the bag! They tell me due to covid I can’t exchange! I don’t want the money back! Will never conduct business with these people again! If anyone needs some faux loc hair burgundy and black you can have it! I have 6 packs 22’!

I made a $70 purchased. I wanted to exchange 2- $1.99 bottles of nail polish (clearly see that they had not been opened) The manager owner then pointed to the sign of things that are not returnable. Be sure to read the hand written sign on 8X10 paper taped to the top shelf about 10ft above register alerting which item can not be returned. State law is that the posted sign should be eye level. A verbal alert would have been well appreciated.

Does not take back anything even if not opened because as she say covid that can touch stuff but not the customers.

This hair was easy to find and i was really able to get all the hair supplies i would need until my next time but as usually there are friendly faces everywhere and the products have some great quality.

Friendly service! Amazing staff! Ready to help you find what you need!