Hatton Mill

+44 1779 841688

Hatton Farm Rd, Hatton, Peterhead AB42 0LL United Kingdom of Great Britain and Northern Ireland

Open Today: Closed

Quick Facts About Hatton Mill

Based on the comments provided, Hatton Mill place seems to have several strengths. Firstly, the owner is described as efficient and friendly, providing a pleasant and welcoming experience for customers. Additionally, the food is praised for being piping hot and arriving promptly, with friendly staff ensuring a smooth delivery process. The pricing is also mentioned as reasonable, indicating good value for money. Moreover, the portions are described as generous, catering to both adults and kids. The staff is highlighted as friendly and attentive in some comments, with personal and timely service. The café is also commended for its great food and an amazing staff.

However, there are also some weaknesses pointed out in the comments. One criticism is that the café no longer serves food and allows a Chinese takeaway to operate from the premises instead. This may be disappointing for customers who enjoyed the previous menu. Another weakness mentioned is the lack of proper cutlery, plates, and napkins, which could detract from the dining experience and create a slightly weird atmosphere. In addition, one comment mentions that the food was not good and there was no response or apology from the staff when a complaint was made about tough roast beef. This lack of attentiveness and customer service can be a major drawback for customers who expect a satisfactory resolution to their concerns.

Furthermore, one comment highlights that the eating areas in the café can be cold, suggesting a discomfort for customers. The temperature of the environment can influence the overall dining experience and may be an area for improvement.

Lastly, one comment is provided in a different language, making it difficult to interpret its specific strengths or weaknesses. It describes the café as a cozy rural café with an excellent chef and a pleasant atmosphere for coffee and delicious food on weekends. However, it is not clear whether this comment is positive or negative overall.

In conclusion, Hatton Mill place has several strengths including efficient and friendly service, piping hot and prompt food delivery, reasonable pricing, generous portions, and a friendly and attentive staff. However, there are also weaknesses such as the change in menu, the lack of proper cutlery and napkins, the complaint handling, cold eating areas, and a potentially ambiguous comment. These weaknesses should be addressed to ensure a consistently positive experience for customers.

Best TL Reviews

Been here a few times now and the owner is very efficient and friendly service certainly makes it a pleasant experience. The food was piping hot and arrived promptly with friendly staff delivery, and reasonably priced as well. Will definitely not be my last visit to this establishment.

No food here now although they allow a takeaway from the Chinese takeaway who now own the premises. Slightly weird nut would be better if they offered proper cutlery,plates and napkins.

1st time we have tried the Hatton Mill, Friendly and welcoming staff, Great food and plenty to choose from at a very good price and portions are of a really good size, Kids portions are extremely genourous!! Got an extra 2nd ice-cream at the end for free for our 2 year old which he was very happy about, definitely recommend to try, we all left very full and satisfied and will definitely be back again. Thank you ????

Food not good . Not very attentive staff also complained about roast beef being tough but no answer or apologies. Would never have meal there again

Great place and friendly staff but a tad cold in eating areas

Went in for a meal tonight. Lovely food and service was personal and timely, never felt rushed at all. Very reasonably priced.

Уютное деревенские кафе.Отличный шеф повар. Приятно посидеть с соседями в пятницу утром за кофе, и вкусно поесть в субботу у и воскресенье.

Brilliant place good food and the staff was amazing