Henry's Nails

+1 716-447-9011

752 Tonawanda St, Buffalo, NY 14207 United States of America

Open Today: -

Quick Facts About Henry's Nails

Strengths:

1. Excellent service: The comments consistently highlight the great service provided by Helen and Ellen. They are praised for their skills in pedicures and nail care, as well as their ability to give helpful advice on foot care.

2. Customer loyalty: Many comments indicate that customers have been going to Henry's Nails place for years, with one person even mentioning they have been a customer for almost 20 years. This shows a strong sense of customer loyalty and satisfaction.

3. Attention to detail: Ellen is consistently praised for her meticulous work and ensuring that the nails are perfect. This attention to detail is seen as a strength and contributes to the overall positive experience at the salon.

4. Cleanliness: Customers appreciate the clean environment at Henry's Nails place. The comments mention that the salon is always clean, which adds to the overall positive experience and makes customers feel comfortable during their appointment.

5. Family-friendly atmosphere: One comment specifically mentions that the salon is kid-friendly. This suggests that Henry's Nails place is welcoming to all customers, including children, and creates a family-friendly atmosphere.

6. Appointment-only experience: One comment mentions that they enjoy the appointment-only experience, as it allows for a less crowded and more comfortable atmosphere. This can be seen as a strength as it provides a more personalized and focused experience for each customer.

7. Caring and attentive staff: Ellen is described as someone who truly cares about customer satisfaction and takes her time to ensure that the customer is happy with the service. This level of care and attentiveness is seen as a strength and contributes to the positive experience at the salon.

Weaknesses:

1. Inconsistent service: While the majority of comments are positive, there is one comment that mentions a negative experience with a technician named Nilly. The comment mentions that the technician was pushy about receiving a tip and performed the service in a disgusting manner. This suggests that the service may be inconsistent, with some technicians not meeting the same standards as others.

2. Lack of options or customization: None of the comments mention the variety of nail services or options available at Henry's Nails place. This suggests that the salon may lack a diverse range of services or the ability to customize nail looks according to customer preferences.

3. Lack of diversity in reviews: While the comments are overwhelmingly positive, it is worth noting that all the comments are from individuals who have had positive experiences. This lack of diverse opinions may indicate that there is a limited customer base or that the salon may not be reaching a broader audience.

4. Absence of technological advancements: There is no mention of any advanced or innovative techniques or technologies being used at Henry's Nails place. This suggests that the salon may not be keeping up with the latest industry trends and advancements.

In conclusion, Henry's Nails place has several strengths including excellent service, customer loyalty, attention to detail, cleanliness, a family-friendly atmosphere, an appointment-only experience, and caring staff. However, the salon may need to address weaknesses such as inconsistent service, lack of options or customization, lack of diversity in reviews, and a potential lack of technological advancements to further enhance the customer experience.

Best TL Reviews

Helen does such great pedicures! And always gives great advice of best ways to take care of your feet! She’s amazing at what she does!

Best place in buffalo Ellen is the absolute best I won’t go anywhere else l! Have been going here for almost 20 years.

I love how Ellen make sure it’s Perfect! She was so kind i absolutely love how she did my nail. I recommend this place. THIS WELL NOW WELL BE MY PLACE!

I absolutely love Ellen, she is amazing!!!

i’ve never left this place unhappy. I ALWAYS get compliments on my nails. The place is always clean, they treat everyone like family, kid friendly (my 5year old will not see anyone else to paint her nails) she actually takes her time and enjoy what she does. Definitely recommend!!!!!

I am a new customer, and they are very thorough, and I actually enjoy the appointment only experience. It’s not super crowded and loud, just comfortable atmosphere, and great service.

Ellen is someone that really cares and will take her time and dose everything to make the Customer happy! Love my nails thank you!

They asked me to pay tip wether I wanted to or not even tho she just took my gel nails off no need for a tip, not to mention the way she took them off in such disgusting way, her name is nilly

I love going! Always doing a great job, beautiful work, humble, nice. Caring about what you want and doing it how you want it. Amazing work! I love my nails thin not thick and she does exactly that.