Quick Facts About Hollywood Nail & Spa
Hollywood Nail & Spa place has a mix of positive and negative comments, highlighting both strengths and weaknesses of the establishment.
Starting with the strengths, multiple customers praised the waxing and nail services provided by the owner. The owner did a good job shaping eyebrows, which made the customer glad that she trusted someone other than herself with the task. The gel manicure and pedicure were also well-received, with the French tip on short nails being a particular highlight. These comments indicate that the technicians at Hollywood Nail & Spa are skilled and capable of delivering satisfactory results.
Additionally, a customer mentioned that they have been going to Hollywood Nail & Spa for 8 years, which indicates a sense of loyalty and trust towards the establishment. This customer also commended the friendly customer service, reasonable prices, and amenities such as onsite ATM, comfortable chairs, and a wide range of nail polish colors. These factors contribute to a positive and pleasant experience for customers.
However, there are some weaknesses mentioned in the comments that need to be addressed. One recurring complaint is the long wait times, even with appointments. Customers expressed frustration at waiting for over 40 minutes on multiple occasions. This indicates a lack of efficiency and organization in managing appointments and serving customers promptly. Additionally, some customers felt rushed during their nail services, leading to poor-quality results. This includes nails growing underneath the acrylic, nails that looked subpar immediately after getting them done, and even mold under nails. These instances suggest a lack of attention to detail and proper technique during nail services.
Another weakness highlighted by a customer is the inconsistency in quality. The customer mentioned that sometimes they receive a good set of nails, while other times they leave feeling overcharged for a bad job. This inconsistency reflects a lack of quality control and training among the technicians. Inconsistent service can lead to customer dissatisfaction and a loss of loyalty.
Furthermore, one customer had a particularly negative experience, describing the place as unsanitary and the work quality as poor. The customer mentioned that the nail technician did not wash her hands after touching her nose and was unnecessarily aggressive during the service, resulting in cuts. The customer also mentioned that the salon only accepts cash and the on-site ATM charges an additional fee. These factors contribute to a negative and unpleasant environment for customers.
Taking all the comments into account, the strengths of Hollywood Nail & Spa include skilled technicians, a range of services, friendly staff, and reasonable prices. On the other hand, the weaknesses include long wait times, rushed services, inconsistent quality, unsanitary practices, and limited payment options.
In order for Hollywood Nail & Spa to address these weaknesses, they should focus on improving their efficiency in managing appointments to minimize wait times. They should also emphasize attention to detail and proper technique during nail services to ensure consistent and high-quality results. It is crucial for the technicians to follow proper sanitation practices to create a clean and safe environment for customers. Additionally, providing more payment options, such as accepting cards, can enhance customer convenience.
By addressing these weaknesses and building upon their strengths, Hollywood Nail & Spa can work towards providing a better overall experience for their customers.
Best TL Reviews
Had a great experience with waxing and nails. The owner did a really good job on my brows, I never let anyone else touch them but I’m glad she shaped them for me. Got gel mani pedi and am happy with the French tip on my short nails.
I have been going here for 8 years. They are friendly, priced well and take care of you. Bonus, they have ATM onsite, comfortable chairs and tons of colors to chose from.
I actually really liked this nail salon but the first two times I've gone I've had to wait like 40 mins plus even with an appointment. Also I felt like they rushed my nails both times and they came out poorly. My nails growing underneath the acrylic were hanging out over the fake nail and it literally drove me crazy looking at them for weeks and trying to trim my natural nail shorter than the fake nail. These pictures were taken 3 weeks after I got them done so they are grown out. But you can see my natural nail underneath the acrylic and they looked like that from day one after I got them refilled. Also when I went to get them removed I had mold under my nail because she did not seal my nails properly. I've been getting my nails done for 15 years now and I've NEVER had mold under my nails. So gross. I was so mad I almost went up there and told them off. Do not go here.
The first time I came in my mail tech was really attentive, but the more I come back the more I'm disappointed with my experience. They never really listen to what you want and end up just doing what they want with your nails and the quality is never consistent. Sometimes I get a really good looking set and other times I leave feeling way over charged for a bad job. If they're my only option I'll come back but I'm looking for a new salon.
I was given a gift card to this place by a coworker and it is the first and the last time I will ever go there! Stay as far away from this place as possible. They are unsanitary, abrasive and poor quality when it comes to their work. Additionally, be aware they will only accept cash and the ATM they have charges an additional $2.00 for you to withdraw cash that goes towards the salon. The woman who did my nails stopped to wipe her nose and then didn't even wash her hands after wiping her nose before she tried to resume doing my nails. I had to tell her no thank you and to please wash her hands before she resumed doing my nails. She was overly aggressive in scrubbing my nails and when I asked her to stop she said that it was my fault because I kept moving, and she cut me twice! This place is not a clean environment and shouldn't be allowed to operate! Please go somewhere else!
I really wanted to like this place and have a good experience since its close by - I called ahead as a walk-in to confirm availability for a basic acrylic set and was given the go ahead. I arrived and was greeted by a blonde nail tech who was friendly and working another customer’s set by the door. I had a short wait which was appreciated but my dark brown hair nail tech brought me to a sticky, powdery station with someone else’s nail clippings on it and probably their nail dust, there was also crumbs(?) in the seat. She was incredibly upset for some reason and I felt her take it out on me the way she was being rough with my hands, at one point hitting me with the dust brush in 7” hard smacks, and silent the entire time or ignoring my comments/convo, occasionally saying something to her coworker in an upset tone (other language). She made some of my cuticles bleed rushing with the sanding tools and gave me crooked leaning nails vs straight up and with uneven almond shapes, which in the end dried with bubbles and isnt smooth at all on the top (has a big uneven hump to it too, very thick). I asked her for aftercare instructions and she paused then replied ‘whatever’ with her hands flared out and told me $60 for the nails. I gave her a $10 cash tip anyway and she said something in another language and walked off. It was my first time here and sadly my last. I’ve honestly never had such an awkward experience with an aggressive nail tech and now looking for another place to fix the shape and texture of these.
This place is great! They're all friendly, funny, and know what they're doing. Jenny is the best nail artist I've ever been to and this is now my place to go to from now on!
They do a BEAUTIFUL JOB! The staff is Wonderful and Friendly. I definitely recommend them.
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Hollywood Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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