Quick Facts About Horton's
Horton's place has several strengths based on the comments provided. Firstly, the café is dog-friendly, which is a positive for pet owners who want to enjoy a meal with their furry friends. The quality of the food is generally praised, with one comment stating that the food is good, albeit a little small for the price. The coffee is also mentioned as being on point, which suggests that the café serves high-quality coffee. Additionally, the café has a lovely view of the river Usk, making it an attractive place to visit.
The atmosphere of the café is described as homey and the staff is noted to be friendly and attentive. This creates a welcoming environment for customers and contributes to a positive dining experience. The service is praised for being friendly and helpful, even when the café is busy. This indicates that the staff is able to handle high volume and still provide good service.
Another strength highlighted in the comments is the delicious and fresh food. The menu is described as varied and interesting, offering appetising options. The hot drinks are also noted to be at a decent temperature, indicating that the café pays attention to the details of food and drink preparation.
Despite these strengths, there are also weaknesses mentioned in the comments. One customer had a negative experience with the falafel/vegan burger, stating that it was not their favorite and suggesting that the staff taste-test their food. This suggests a potential inconsistency in the quality of certain menu items. Additionally, one comment mentions that the café is a little bit pricey for the portion sizes. This may be a drawback for customers who are looking for larger portions or feel that the prices do not match the quantity of food served.
Another weakness identified is the slow service. One customer had a negative experience where their drinks took a long time to be served and their food arrived after they had already requested a refund. This indicates potential issues with efficiency and communication between staff members. The comment suggests that the slow service may be due to the café being busy, but emphasizes the importance of good customer service even during busy periods.
Lastly, the cleanliness of the glasses hanging above the bar is mentioned as a potential cleanliness issue. While it is noted that the glasses may not be dirty, their appearance gives the impression of being unclean. This can affect customer perception and may be a concern for individuals who prioritize cleanliness in dining establishments.
In conclusion, Horton's place has several strengths such as being dog-friendly, serving good quality food and coffee, having a pleasant atmosphere, and friendly staff. However, there are also weaknesses including potentially inconsistent food quality, small portion sizes for the price, slow service during busy periods, and concerns about cleanliness. Overall, these strengths and weaknesses should be taken into consideration by potential customers when deciding whether to visit Horton's place.
Best TL Reviews
Dog friendly , food were good but a little small for what you pay for but never the less the quality of the food are good.
Coffee are on point too! Recommended going if you visiting Newport :)
Lovely little cafe facing the river Usk, little bit pricey.. but good quality food and drink.. nice view.. dog friendly ???? which makes it a great little pit stop whilst walking the dog down the river ????
I had a few falafel/vegan or vegetarian burgers and this one was on the bottom of my list. Those burgers can be tasty, unfortunately this wasn’t my favourite. I would suggest who prepare them to taste them. Or staff to get their opinion.
Chips were very nice. Friends chessboard looked very nice and they enjoyed it.
Staff was very nice and friendly.
Ps. We sat by the bar and I couldn’t notice that all the glasses hung above the bar had marks on them and looked dirty. I am not saying they are dirty , but they did not look clean.
Beautiful little cafe on the river. Gorgeous food. Great coffee. Service always come with a smile and they can't do enough for you. Extremely dog friendly as well so always stop in with our dogs.
Beautifully created indoor space with a very homey atmosphere and friendly attentive staff. Even tho it was busy during my visit, the staff stayed friendly and helpful throughout the entire visit.
Only went in for a quick coffee while waiting for Newport county ticket office to open nice coffee , friendly staff and nice atmosphere will go back soon to try some food for deffo
After a recommendation from one of our party, who ate there on the regular - we decided to pop in for a bite to eat and a drink.
One of the first tables in, going in minutes after they opened we were happy with the initial service. Orders were taken promptly, and told to pay upfront as they didn’t offer a tab.
30 minutes later, no sign of our drinks so one of our party went to ask our server - who was shocked and went to investigate. A further 10 minutes and No answer so we asked someone who seemed to be the manager who came over and explained the ticket had gone missing but they’ll get our drinks now.
After spending years in both hospitality management and running restaurants I understand these things happen so we waited. A further 20 minutes and still no sign.
At this point, with a young child we felt we had waited long enough so asked for a refund.
Food then came out (still no sign of our drinks) to which we explained we were getting a refund , but if they wanted to give them away to us we would take them away.
The manageress then came back over, with an attitude, stating that “the food is waiting for you now”.
We were then ushered towards the bar and left for a further 10 minutes with no explanation of the next steps.
The gent sorting the refunds was polite, friendly and apologised.
On departure, one of the party wished the manager a good day, which was ignored.
I understand it was very busy, but customer service is simple, and we would have been understanding.
Will not be returning again.
Delicious food, decent temperature on hot drinks and very fresh hot food. Varied and interesting menu, really appetising. However service was painfully slow, but food and drinks served were excellent quality, so would go bk again when less busy.
Place Pictures
Horton's Info
Amenities
Service options
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Outdoor seating
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Takeaway
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Dine-in
Highlights
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Fast service
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Great tea selection
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Live music
Accessibility
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Wheelchair-accessible entrance
Offerings
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Beer
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Coffee
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Quick bite
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Wine
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 10:00 PM |
| Friday | 09:00 AM - 10:00 PM |
| Saturday | 09:00 AM - 10:00 PM |
| Sunday | 09:00 AM - 07:00 PM |
How to go there
Location
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