Quick Facts About House of Finesse Hair Salon
House of Finesse Hair Salon seems to have several strengths based on the comments. Firstly, they have a warm and friendly atmosphere, as mentioned by multiple reviewers. This can be crucial in creating a pleasant and comfortable experience for customers. The fact that customers felt welcomed and comfortable speaks to the salon's ability to create a positive environment.
Another strength is the level of customer service provided by the stylists and staff. Customers mentioned feeling listened to and accommodated, which shows that the salon values customer satisfaction. This level of professionalism and attentiveness is important in creating positive experiences for customers.
The salon also seems to be reasonably priced, as mentioned by one reviewer. Affordable pricing can be a significant strength as it attracts customers who are looking for quality services at a reasonable cost. This can help the salon build a loyal customer base and maintain steady business.
Additionally, it is worth noting that the salon engages in charitable initiatives such as hair donations to the Princess Trust. This demonstrates a commitment to giving back to the community and can attract customers who value socially responsible businesses.
However, there are also some weaknesses that can be observed. One reviewer mentions an incident where a customer was upset and allegedly abusive. While it is important for the salon to maintain a comfortable environment for all customers, it is concerning that the situation escalated to the point where the stylist had to ask the customer to leave. This suggests a potential weakness in customer conflict management. It would be beneficial for the salon to have procedures or training in place to handle difficult customer interactions to ensure that all customers feel comfortable.
Furthermore, there seems to be a negative review that the salon responded to. While it is commendable that the owner took the time to address the customer's concern and offer a resolution, the fact that negative experiences are being shared could be seen as a weakness. It is important for the salon to address any issues promptly and ensure that they are providing consistently high-quality services to minimize negative reviews.
Overall, House of Finesse Hair Salon has several strengths, including a warm and friendly atmosphere, attentive and professional stylists, reasonable pricing, and engagement in charitable initiatives. However, there are also potential weaknesses in conflict management and addressing negative reviews. By addressing these weaknesses and continuing to focus on their strengths, the salon can maintain and improve their reputation in the industry.
Best TL Reviews
I was greeted warmly and had a lovely flat white on arrival and the salon has a lovely, friendly atmosphere. Des listened to what I wanted and made me feel really comfortable. I was on a bit of a tight schedule but I left feeling great! Love my haircut, I would recommend and will be back. Also very reasonably priced. Very happy!
Cannot recommend this place enough. My 5 year old had her first hair cut here and the stylist spent so much time making sure her cut was absolutely perfect! Not only were we able to donate hair to the princess trust but she’s left with a super cool style which the whole salon was commenting on. I’m so happy with how they all made us both feel so welcome and will most definitely be coming back in future. I’m slightly concerned my 5 year old will now expect a head massage with every hair wash…!!!
Best salon have ever been to. I was upset to see the last review as I was in the salon when this lady was upset. In my opinion, Hayley was most courteous and professional and asked this lady to leave after being very abusive and everyone in the salon at the time was very uncomfortable. Having been a customer since this salon opened, I can sincerely recommend all of the stylists to do a first class job, and all of the staff to make you feel welcomed and pampered. Wouldn’t go anywhere else!
Absolutely amazing hairdressers, I have been coming here for as long as I can remember and the service the team provide is out of this world . From accommodating appointments to incredible hair care. Every time I visit I always am given the best 5 star service and I have never once felt disappointed. I used to visit the Alty clinic but now I go to Urmston and they are both just as amazing as each other and that goes for the staff too . I honestly wouldn’t trust anyone else with my hair .
Since posting a review relating to my daughter’s negative experience at the salon last week, I have had a response from the owner, Robert. He could not have been more helpful, wanting details of the appointment and apologising for what happened. He was keen to know the full facts and has offered a free appointment or full refund. He could not have been more helpful; clearly wants people to have a positive experience and I really appreciate the fact he took the time to get in touch. Thank you.
I have been going to the Altrincham salon for many years. The service I receive is consistently high quality. All the team work hard to ensure their clients have an excellent experience and I always leave feeling delighted with my hair. A lovely, knowledgeable, and professional team - thank you.
Thanks so much to Caroline for always making my hair the perfect blonde. People have commented on my colour since I’ve been going to HOF and I have always recommended the salon. The people and management are always accommodating and pleasant. X
I am over the moon with my Great Lengths Keratin Bond Extensions that were fitted by the very talented Salon Manager Kirsty. I felt instantly welcomed by the friendly salon staff and Salon Owner Caroline, who offered and brought me a glass of prosecco - which is a lovely added touch. The salon is modern, clean and upbeat. The service from start to finish was second to non and I left a very happy customer, excited about my new long, thick, shiny hair! Thank you to House of Finesse! I would highly recommend and will definitely be returning for all of my hair needs.
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House of Finesse Hair Salon Info
Amenities
Health and safety
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Appointment required
Amenities
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Toilets
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:30 AM - 06:00 PM |
|---|---|
| Tuesday | 09:30 AM - 08:00 PM |
| Wednesday | 09:30 AM - 06:00 PM |
| Thursday | 09:30 AM - 08:00 PM |
| Friday | 09:30 AM - 06:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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Location
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15. Jen Chang