Quick Facts About Ivy Nails Salon
Ivy Nails Salon is a nail salon that seems to have mixed reviews, with some customers praising their services and others expressing disappointment. In order to assess the strengths and weaknesses of the salon, let's analyze the comments provided.
Starting with the positive feedback, one customer mentions being satisfied with their nails, stating that their nails are clean, even, and beautiful. Additionally, the prices are considered reasonable by this customer, making Ivy Nails Salon an affordable option. Another customer highly recommends the salon, highlighting the quality and the fact that the nail technician was able to fix a broken nail promptly.
Moreover, a customer who got their nails done as walk-ins expressed gratitude towards the salon staff for their kindness. This suggests that Ivy Nails Salon provides good customer service, making customers feel welcome and valued.
Moving on to the negative feedback, one customer was disappointed with the outcome of their nails. Although the technician spent time on shaping the nails, they did not meet the customer's expectations. Furthermore, the customer notes that the nail station was not disinfected between customers, which raises concerns regarding hygiene and safety, especially during the COVID-19 pandemic.
Another customer describes witnessing staff and family members fighting, indicating a lack of professionalism and potentially an unsettling atmosphere within the salon. This negative experience was further aggravated by poor service, as the customer's mother had a pedicure and manicure without polish, and the previous polish was not removed properly.
One customer had a negative first and last experience at Ivy Nails Salon due to an issue with their appointment. Despite having made an appointment, they had to wait for an extended period of time. The front desk staff member's response was considered rude and condescending. The implication is that there might be issues with punctuality and customer service, as well as potential language barriers.
Lastly, a customer had an emotional reaction upon seeing their nails, finding them ugly, uneven, and lumpy. This negative experience demonstrates a lack of skill or attention to detail by the nail technician.
To summarize, Ivy Nails Salon has several strengths and weaknesses based on the comments provided. The strengths include customer satisfaction with the cleanliness of the nails, reasonable prices, good customer service towards walk-ins, and the ability to fix nail issues promptly. However, the weaknesses involve issues with nail outcomes not meeting customer expectations, concerns regarding hygiene and disinfection practices, unprofessional behavior amongst staff members, poor service, long wait times, potential language barriers, and a lack of skill or attention to detail by some nail technicians.
Best TL Reviews
Every time I come here I am satisfied. Time is taken to make sure that your nails are clean, even, and beautiful. Not to mention their prices are very reasonable! 100% recommend getting your nails done here.
What I asked for vs what I got.
Nail tech spent an hour on the shape, and while I appreciate the thoroughness to the shape these just aren't what I asked for. Left the establishment feeling disappointed with the end result.
To add to this, the nail station was not disinfected between customers. With Covid, and now monkeypox, going around this just isn't okay.
Took us as walk-ins and we're so sweet to us. We love our nails thank you
I came back again because the quality is amazing. I had a pretty bad break in my mail and it hurt so bad. The lady fixed it up right away. I'm very thankful. This is my new nail salon from now on! Highly recommend this place
Had a great experience here. Shop was clean and sanitary (you either use your own files or pay for your own - I appreciate this). There was a language barrier, but the tech did an awesome job. He took a ton of time on my pedicure and did a really great job. Hands down, this is my new nail spot.
Worst experience. Fighting amongst staff and family. Mom got a pedi mani with no polish. They didn’t remove her old polish and barely filed her nails. Don’t go!!!!! Save yourself the heart ache of walking out and feeling totally ripped off.
Well done nails. Very satisfied
First and last time at this place. If you want to wait half hour to an hour, despite having an appointment, this is the place for you. After waiting 20 minutes, I asked if I had made a mistake on my scheduled time. The woman up front was rude and condescending and answered, "Appointment not exact. Sometime we late. You understand, you wait. You not understand..(shrugged her shoulders)". It would also be a good place for full emersion language lessons in Vietnamese, as the six employees (3 on either side of salon) kept up constant chatter back and forth.
The lady was very nice and everything but I literally wanted to cry my nails were so ugly and totally different from what I asked for never going again they were so uneven and lumpy ????????
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Ivy Nails Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
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Location
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13. UpperKutz