Amy's Wig & Beauty Supply

+1 734-326-8000

31250 Michigan Ave, Westland, MI 48186 United States of America

Open Today: -

Quick Facts About Amy's Wig & Beauty Supply

Amy's Wig & Beauty Supply place has both strengths and weaknesses based on the comments provided.

Starting with the strengths, many customers noted the wide variety of products available at the store. One customer mentioned that they have "a little bit of everything," while another appreciated the large selection of fishnet/nylon stockings, which they need for their waitressing job. This indicates that Amy's Wig & Beauty Supply place caters to a diverse range of customer needs, offering products for different purposes and preferences. Additionally, the store seems to have a specific focus on catering to African-American customers since they offer a variety of black hair products, tools, and accessories. This shows that they understand and cater to the needs of a specific target market.

Another strength highlighted by a customer is the presence of a wig section and a range of different types of wigs, including weaves. This suggests that Amy's Wig & Beauty Supply place has a strong offering in the wig market, which can be a significant draw for customers interested in hairpieces.

Furthermore, several customers mentioned the presence of face masks in the store, which is a relevant and important product during times of heightened hygiene concerns. This indicates that the store is proactive in responding to customer needs and staying updated with current trends.

Despite these strengths, there are some notable weaknesses mentioned in the comments. One customer expressed frustration with a staff member who made a racist comment. This incident speaks to a lack of professionalism and a negative customer experience. It is essential for any business to foster an inclusive and respectful environment to ensure that all customers feel welcome and appreciated.

Another criticizes the store's policy of requiring customers to use hand sanitizer upon entry. While the intention is to maintain cleanliness and hygiene, this customer notes that constantly touching dirty surfaces can negate the purpose of the hand sanitizer. This comment suggests that there may be issues with the store's hygiene practices or that customers are not fully educated on the proper use of hand sanitizer. This weakness could be addressed with clearer communications or alternative measures to ensure cleanliness.

Another customer experienced a loss of their bag of items after asking the store to hold it while they shopped. This indicates a breakdown in communication or a lack of accountability on the part of the store staff. It is important for businesses to have robust systems in place to prevent such incidents and ensure a secure and positive shopping experience for customers.

One particularly negative comment addressed a specific customer service issue regarding a misplaced ticket and the store's inability to retrieve a personal wig for shampooing and restyling. This individual claims that the store's refusal to provide a satisfactory resolution, such as reimbursement or store credit, has led them to have a highly disappointing experience. This highlights a significant weakness in the store's customer service and suggests a lack of empathy in dealing with customer concerns.

In conclusion, Amy's Wig & Beauty Supply place has strengths in its wide product variety, specific focus on African-American hair products, and the availability of face masks. However, it is crucial for the store to address weaknesses in terms of their customer service, racism, hygiene practices, and overall accountability to ensure a better shopping experience for all customers.

Best TL Reviews

I’m a white young lady and the African-American woman that was doing hair told me that I have no reason for being in the store when I asked for a hair net that was so rude and racist I would not recommend white women going in though

I WILL shop somewhere else. The hand sanitizer at the door is the dumbest thing. Ex: 1. Everyone can't use hand sanitizer on their skin. 2. I touch my phone with my dirty hands before entering the store. I come in use hand sanitizer and begin to shop. Pull my phone out. Oops, my hands are dirty again. Still, pick up a product in the store. Products dirty is dirty now. And so on... I understand the cleanliness but it's still pointless.

They have a little bit of everything here. I like their large selection of fishnet/nylon stockings as I wear them for my waitressing job and always need new ones.

I mean this in a good way... this is the ghetto have everything you need beauty supply store. All the black hair products tools and accessories!

Always enjoy going in here always something to buy. Socks, Pants, Shirts , Hair Products, also they have a Wig section

Plus Weaves????????????????????️????️????️. They do have all kinds of Face Mask ????. If you get a chance check it out. I Love Crazy Socks they have some Beautiful CRAZY SOCKS my Faverate.????????????

I had them hold my bag off stuff while I shop and they said I never gave them a bag and lost out on my stuff

This beauty supply store was more like a department store. They had some of everything in there I was pleasantly surprised. The employees were a little standoffish but at that point it was fine I was exploring the store. Came out with some good stuff. ????????????

I was very very disappointed with the experience of this establishment. I encountered something I have never experience before. I did business here purchasing face masks, a large ticket wig and had a brought in wig shampooed and styled. I will accept the mistake I made with misplacing the ticket to identify my personal wig, but I can not understand why they have no back up system in finding my personal wig bought in to be shampooed and restyled. I have made several attempts to rectify this situation but they refuse to work something where everyone wins. Reimburse the monies I paid for the shampoo, keep the wig if there is no ticket to identify this particular one or a store credit towards something else in the store. So stating for the record if you shop at this place make sure you get what you are paying for and by all means do not lose the TICKET. VERY VERY DISAPPOINTED ONCE WAS NEVER AGAIN CUSTOMER.