Quick Facts About J K Barbers
J K Barbers place has a number of strengths and weaknesses, as highlighted in the comments.
Starting with the strengths, one customer mentioned that they take their son to this barbershop because of the toy basket and the occasional sweet given to children. This provides a welcoming and child-friendly atmosphere, which can be appealing to parents. Another strength mentioned is the comfortable chairs, which can enhance the overall experience for customers. Additionally, the staff seems to be friendly enough and willing to engage in conversations about hair styles. This indicates good customer service and a willingness to accommodate individual preferences. The reasonable price and opening hours are also strengths mentioned in the comments.
However, there are several weaknesses that should be addressed. One recurring issue mentioned by multiple customers is the inconsistency in the quality of haircuts. Some customers mentioned that their haircuts were poor, indicating a lack of skill or attention to detail by the barbers. Another customer mentioned that they specifically asked for the top not to be cut, but it was cut anyway. This lack of attention to instructions can be frustrating for customers and can result in dissatisfaction. Another weakness mentioned is the lack of effort in shaping the hair or beard. One customer mentioned that they felt the barbers simply used a clipper without paying attention to what the customer wanted. This lack of attention to detail can undermine the overall experience and customer satisfaction.
Another significant issue mentioned in the comments is the language barrier. One customer mentioned a situation where they overheard a barber complaining about foreigners while most of the staff were foreigners themselves. This creates an uncomfortable situation for customers and can be perceived as discriminatory. Additionally, one customer mentioned a misunderstanding due to poor English skills, which resulted in the customer's beard being shaved off instead of shaped. This highlights the importance of effective communication skills in a customer service-oriented industry.
One negative comment was regarding a rude lady who answered the phone and displayed no customer service skills. This indicates a lack of professionalism and can deter potential customers from choosing this barbershop.
Overall, the strengths of J K Barbers place include the child-friendly atmosphere, comfortable chairs, friendly staff, reasonable prices, and convenient opening hours. However, the weaknesses such as inconsistent haircuts, lack of attention to instructions and shaping, language barrier issues, and poor customer service skills need to be addressed in order to improve customer satisfaction and loyalty.
Best TL Reviews
I take my son here because of the toy basket while he waits and sometimes he gets a sweet afterwards! Staff friendly enough and happy to chat over hair styles (my son doesn't have a 'regular' cut yet). There is sometimes a bit of a wait if you catch them when only one of the girls are on duty. I'll definitely use again.
The haircut was alright and the chairs were very comfortable. I might come here again in a month or so.
Been here 3 times now, staff reasonably friendly but haircuts poor. Twice now I have asked specifically for the top not to be cut and they’ve done it anyway. Also charged more for a fade when I went from a grade 2 to 3 on the sides... hardly a fade! I assume it’s because fades take longer... she spent about 15 mins on me but about 40 on the person before me, I was still charged more! Plenty of other places in caversham to try anyway.
Opening hours are good, it's cheap but the quality of cuts is sometimes a bit variable. Was once there, as a foreigner, while someone cutting the hair was bemoaning foreigners in this country. Most of the people working there were are foreigners, so it was quite an uncomfortable situation.
Called to ask for information and the lady on the phone was very rude and has absolutely no customer service skills. Thanks for that I will be going elsewhere ❗
Staff friendly and very pleased with the hair cut.
English skills were not great, we had a misunderstanding and my beard was shaved off, leaving itchy stubble. I won't be going here today.
They just use a clipper with no effort to shape nicely or even listen to what you want done. £20 for beard and haircut.
I like it. Most of the barbers are excellent, but you might get the less experienced ones sometimes. Still reasonable service.
J K Barbers Info
Amenities
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Tuesday | 09:00 AM - 07:00 PM |
| Saturday | 08:30 AM - 05:30 PM |
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