JBL NAILS AND SPA

+1 563-263-0756

415 Cleveland St, Muscatine, IA 52761 United States of America

Open Today: -

Quick Facts About JBL NAILS AND SPA

JBL NAILS AND SPA has several strengths based on the comments provided. One of the major strengths is the attention to detail and artistic skills of Tram, the manicurist. Customers appreciate the intricate designs and the quality of work she produces. The fact that she uses dip powder for nails, which ensures durability and longevity without chipping or scratching, is also seen as a strength. Customers specifically mention that their nails remained intact and flawless.

Another strength is the personalized and friendly customer service provided by Tram and her team. Customers mention that Tram remembers their names and makes them feel welcomed and at home. This personalized interaction enhances the overall experience and makes customers feel appreciated and valued. The fact that Tram and her team are always busy but still manage to provide individual attention to each customer is also commended.

The positive and caring attitude of Tram is appreciated by customers. Some even mention instances where she went above and beyond to make them feel comfortable and cared for. This includes offering support during a panic attack, providing water, and rubbing a customer's back while they were feeling unwell. Such acts of kindness contribute to a positive and nurturing atmosphere at the salon.

Customers also mention that they love the end results of their nails and are satisfied with the overall experience. Many express their love for their nails and emphasize that they would recommend JBL NAILS AND SPA to others.

However, there are also some weaknesses mentioned in the comments. One customer had a negative experience with uneven and poorly done nails. They express their dissatisfaction with the service received and state that they had similar experiences on two separate occasions. The customer further highlights issues with the technician's ability to paint nails completely and inconsistencies in nail length and shape. The fact that the salon refused to provide a refund because the customer went elsewhere to fix the problem is seen as unfair.

Overall, while JBL NAILS AND SPA has strengths in terms of artistic skills, attention to detail, personalized customer service, and a caring atmosphere, there are concerns regarding the consistency and quality of the service provided. The negative experience of one customer raises questions about the overall reliability and professionalism of the salon. Improving consistency and addressing customer concerns would be crucial for JBL NAILS AND SPA to ensure a positive reputation and satisfy all customers consistently.

Best TL Reviews

I got my nails done in memory of my mom, who recently passed. She had beautiful nails and loved having them done. The detail on the snowflakes was beautiful. It made me cry. I absolutely love them. Thank you.

Tram is amazing. She does such a great job with her work; her attention to detail is incredible and her designs are perfect! I think my favorite part is that she always knows your name and truly remembers you each time. Tram & her team (her family) are always busy but you never feel like you're not getting the attention your service needs. Definitely recommend making an appointment if you've never been!

Tram is awesome. Very creative and artistic with nail design. Dip powder for nails work best for me. Never a chip or scratch! Book ahead, she fills up fast. Her staff also does a great job.

Wonderful experience for my friend and I. We both love our nails and had very nice manicurist.

I highly recommend not going here my nails were uneven and not done right. I have only been here twice and both times were horrible! I went yesterday because I heard from a bunch of people they got better. I asked for a simple tiny design the guy couldn’t do it and that’s fine I understand that. So I went for just plain gel color he didn’t paint the nails completely the sides had no nail polish on it. There were air pockets between my nail and the tips the shape was all over the place they didn’t look the same some nails were longer then others. After I got in my car I realized the paint so I went back in, the way he wanted to fix it was file it off. All that did was make it choppy and worse. I went somewhere else to get it fixed right and she said they looked awful. I called today to see if I could get a refund and they told me no because I went and got them fixed somewhere else. Which just doesn’t seem right to me because I paid for a service I didn’t receive .

Tram is always so nice and works so hard. She always makes you feel at home and welcomed. The BEST nail salon!

First off they did a wonderful job doing my nails. My experience there was great called me by first name and was very sweet and started up conversation with me. On top of that I had a panic attack and I fainted and threw up and the women doing my nails was so caring about it. She grabbed me water and rubbed my back when I throwing up. AND STILL got my nails done and did an amazing job!!

I love JBL. I always look forward to going there. The owner has become a very special friend to my family. Love you Tram!!!