Jean Arthur Salon

+1 815-224-1515

1515 36th St, Peru, IL 61354 United States of America

Open Today: -

Quick Facts About Jean Arthur Salon

Jean Arthur Salon has both strengths and weaknesses based on the comments provided. One of the strengths mentioned is the friendly staff. Multiple commenters mentioned the friendliness of the staff, indicating that they had positive interactions with the employees at the salon. This is important as it helps create a welcoming atmosphere and makes customers feel comfortable.

Another strength mentioned is the skill of certain stylists. Commenters praised specific stylists, such as Tania, for their coloring and cutting abilities. This indicates that the salon has talented professionals who can deliver high-quality results. Alyssa was also mentioned as being amazing with kids cuts, showing that the salon caters to a variety of clientele.

The cleanliness of the salon was also mentioned as a strength. It was noted that the salon is very clean, which is important as cleanliness is a factor that can greatly impact a person's overall experience at a salon.

On the other hand, there were several weaknesses mentioned as well. One recurring issue was the lack of communication and understanding between the stylists and clients. Several commenters mentioned that their desired styles were not achieved and that the stylists did not listen to their requests. This indicates a lack of attention to detail and a failure to meet customer expectations.

Another weakness mentioned was issues with scheduling appointments. Commenters stated that they had appointments canceled due to sick stylists and were not informed in a timely manner. This shows a lack of organization and professionalism in managing appointments.

One commenter mentioned feeling pressured to leave a large tip because the stylist was standing right there while the receptionist asked about the tip. This reflects a lack of sensitivity and professionalism on the part of the salon staff.

There was also a comment about a haircut not being properly executed, with the sides being missed. This indicates a lack of precision and attention to detail from the stylist, causing dissatisfaction with the final result.

Overall, the strengths of Jean Arthur Salon appear to be the friendly staff, talented stylists, and a clean environment. However, the weaknesses of the salon include a lack of communication and understanding between stylists and clients, issues with scheduling appointments, pressure to leave a large tip, and a lack of precision in certain haircuts. These weaknesses can negatively impact the overall customer experience and may need to be addressed by the salon management in order to improve customer satisfaction.

Best TL Reviews

I came in asking for a toning treatment to get rid of the brassiness in my hair, yet I left with the exact same brassiness I walked in with. I also asked for layers so I can have a blowout look and I left with barely anything cut off. I showed her a video of exactly what I wanted and I did not get that at all. Then the stylist asked if I wanted beach waves as my style before I left and I agreed. Just for her to give me giant barrel curls that fell within the hour. If you don’t know what you’re talking about, just say that. I basically paid $107 for a style that didn’t even last. Being Christmas time, that’s a lot of money. Every time I told the stylist what I wanted for my hair, she gave me her opinion and she kept saying what she thought was best. That is my biggest pet peeve about stylists. If I come in asking and paying for something, I shouldn’t leave with something else just because what I wanted wasn’t what you wanted. To top everything off, when you pay at Jean Arthur, there is a receptionist there to do the transaction. My stylist went up to the desk with me and the receptionist asked out loud how much I wanted to tip and the stylist stared at me waiting for me to say something. I felt so uncomfortable like I had to tip a lot because she was standing right there. The whole experience was awful. I won’t be returning.

Tania is some amazing...always top level coloring and can talk with you like you have been friends for 20 years.

Very unprofessional at scheduling appointments. Had an appointment booked, told me the hair dresser was sick, booked me with a different hair dresser just for that one to be sick as well.

Love this place! Very friendly staff!! And very clean too! Always great sales on shampoos hair products purses clothes ect. They do a great job on my daughter's eyebrows also I highly recommend trying this place out

Alyssa at Jean Arthur is AMAZING for kids cuts. She was so sweet to our 18 month old & was super flexible during the cut. She let us hold him, try the booster, swap parents, etc. whatever it took to achieve the haircut. We will definitely be back!

Went to this location thinking I would get a good cut. Won’t be back. I’m accustomed to paying a price for a good cut. When they don’t ask to lower the mask , you know the sides aren’t getting cut properly. I had to keep asking to trim, b/c she was missing it.

Everyone I've seen has done a great job.

For my first time, this salon is absolutely gorgeous! Very nice atmosphere and Meredith was amazing!!! She did a wonderful job with my coloring and cut! Will definitely be back! Highly recommended.