Jessica Nail & Spa

+1 734-743-3909

32939 Warren Rd, Westland, MI 48185 United States of America

Open Today: -

Quick Facts About Jessica Nail & Spa

Jessica Nail & Spa is a salon that seems to have a mix of positive and negative reviews. In order to analyze the strengths and weaknesses of the salon, it is important to consider the overall customer experience and satisfaction.

One of the strengths of Jessica Nail & Spa, as mentioned in the comments, is the cleanliness of the salon. Several customers commented on the cleanliness of the salon, which is an important factor for many people when choosing a nail salon. A clean and hygienic environment is essential to ensure the safety and well-being of customers.

The friendliness and attentiveness of the staff is also mentioned as a strength. Customers appreciate the friendly and helpful service they receive from the staff. This is crucial in creating a welcoming and comfortable atmosphere for customers.

Another strength is the affordability of the services. Many clients mentioned that they received a great manicure for a reasonable price. This can be an important factor for customers who are looking for quality services at an affordable price.

Additionally, the salon is praised for the quality of the nail work. Several comments mention that the nails always look amazing after visiting Jessica Nail & Spa. This can be a major strength as customers value high-quality results when getting their nails done.

On the other hand, there are some weaknesses that are mentioned in the comments. One of the main complaints is the long waiting time. Some customers mentioned having to wait longer than expected, even though they were given an estimated wait time. This can be frustrating for customers, especially when they have other commitments or time constraints.

Another weakness that is mentioned is the unprofessional behavior of one of the nail technicians. One customer mentioned feeling rushed and receiving a rude remark from the technician. Unprofessional behavior can greatly affect the overall customer experience and it is important for the salon to address these concerns and ensure that all staff members maintain a high level of professionalism.

Some customers also express disappointment in the limited customization options available at the salon. They mention that they were unable to get the specific design or materials they wanted for their nails. This lack of customization can be seen as a weakness, as many customers value the ability to personalize their nails for special occasions or preferences.

In conclusion, Jessica Nail & Spa has strengths such as its cleanliness, friendly staff, affordability, and quality nail work. However, there are also weaknesses such as long waiting times, unprofessional behavior from some staff members, and limited customization options. While there are positive aspects of the salon, it is important for the management to address and rectify the weaknesses in order to improve the overall customer experience and satisfaction.

Best TL Reviews

Came in to have my nails done for my upcoming wedding. The salon was very clean and staff was very friendly and attentive. Got exactly what I wanted for a wonderful price. Will definitely be going back for future manicures!

Love this place been going the last 4 and a half years and have never had a bad experience. Briana is the best take a look at her work

Best nail salon around! Our nails always look amazing every time!

I came in to get a fill- in and I wanted a marble accent nail. The nail tech at chair 6 was upset that I didn’t like how it came out. So I asked for stones instead. I didn’t know what kind because I didn’t know what she had available and she rushed me out the chair saying”next time cause you don’t know what you want” instead of showing me. Then made a smart remark about me having kids and being unmarried. My pedi was $45 w/shellac (which was not listed) my fill in was 23 plus I had a nails repair and she charged me $87 will not be returning! I don’t have time for unprofessional or smart mouth people! As a service provider you do what the clients wants or find a new job!

Went colorful for St Pat's Day. Service was great and manicure was fast but beautiful. Technicians do great job and gel polish dries fast so no risk of damaging as you leave! And my husband even enjoyed a pedicure with the massage chair. Worth the visit!

The staff was so nice and especially kind to my daughter. Great quality for a fair price and we have definitely found our new nail salon!

Hate that they tell you it will be 20 minutes and you end up waiting an hour for service. This has happened several times. Tell people an accurate wait time. Maybe they could run an errand and come back. My time is valuable. One guy (closest to the bathroom) is rude and always rushes and blames you for his mistakes. Everyone else is great!

its not really a pedicure he did not allow me to soak in the water and get soft its basically just for rinsing your feet off and paint your nails not really a massage barely a scrub i asked to soak my feet a few minutes he said "we dont do that here" do not waste your money just get your toe nails painted an leave and for your finger nails they have basic stuff but nothing if you really want to customize for an occasion they most likely wont have the materials or design you want. he was rushing and it was only 2 people waiting !