K Beauty Supply

+1 717-564-3054

Mall, 3501 Paxton St, Harrisburg, PA 17111 United States of America

Open Today: -

Quick Facts About K Beauty Supply

K Beauty Supply Place is a popular destination for individuals seeking beauty supplies, particularly hair and nail products. It is important to analyze the strengths and weaknesses of this establishment based on the provided comments to gain a comprehensive understanding of the customer experience and the overall quality of the products and services.

Starting with the strengths, one comment mentions that the store is very interactive and goes above and beyond to ensure customer satisfaction. This indicates that the staff is attentive and actively works to assist customers in finding the products they need. Additionally, another comment highlights the pleasant customer service, indicating that the staff members are friendly and approachable. This is a crucial strength as excellent customer service can enhance the overall shopping experience and foster customer loyalty.

Another strength mentioned is that the prices of the products are reasonable. This is important, as competitive pricing attracts customers and encourages them to make purchases. The affordability of the products in K Beauty Supply Place may be a significant advantage and a primary factor influencing customer decisions to shop there.

Furthermore, a comment mentions that the store has a variety of gorgeous bundles. This suggests that K Beauty Supply Place offers a wide range of high-quality hair products that meet customer expectations in terms of aesthetics. Having a diverse selection of products is advantageous, as it caters to various customer preferences and increases the likelihood of finding the desired items.

However, there are also several weaknesses highlighted in the comments. One significant weakness is the lack of clarity regarding the quality of the products. One customer expressed disappointment as they were unable to assess the quality before purchasing. This lack of information on the product quality can deter potential customers who rely on knowing the quality of the merchandise before making a purchase decision. To address this weakness, K Beauty Supply Place could consider providing more detailed descriptions of their products or allowing customers to sample or inspect them before purchasing.

Another weakness mentioned is the store's strict policy of not allowing entry without a mask. While it is important to prioritize health and safety during the COVID-19 pandemic, the customer felt excluded due to the lack of an option to purchase a mask on-site. This negative experience could result in lost sales and potential customers deciding to shop elsewhere. The store could consider providing masks or offering an alternative solution for customers who do not have one.

Additionally, a negative experience involving rude behavior from staff members and feeling constantly watched like a thief was mentioned. This creates a hostile and uncomfortable shopping environment, discouraging customers from returning and potentially tarnishing the store's reputation. K Beauty Supply Place should prioritize training their staff to provide exceptional customer service and ensure a welcoming atmosphere for all customers.

Lastly, the inability to try on wigs due to COVID-19 restrictions was mentioned as a weakness. Trying on wigs is an essential aspect of the purchasing process, and the absence of this option limits the customer's ability to make an informed decision. K Beauty Supply Place could explore alternative methods, such as providing sanitized wig caps or offering virtual consultations, to address this inconvenience.

In conclusion, K Beauty Supply Place has various strengths such as interactive customer service, reasonable prices, and a diverse range of products. However, it also exhibits weaknesses including the unclear product quality, strict mask policy, negative experiences caused by rude staff and feeling watched like a thief, and the inability to try on wigs. Addressing these weaknesses by improving product information, providing mask options, training staff, and finding alternative solutions for trying on wigs can significantly enhance the overall customer experience and solidify the store's reputation in the industry.

Best TL Reviews

Unfortunately I have no idea of the quality of the products, nor did I have the opportunity to purchase the hair I drove all the way from Carlisle for due to signs posted stating no mask, no entry. I could understand if there was an option to purchase a mask. I saw no one near the entry to ask. This is ridiculous. Obviously you have a right to post whatever signs you want, but excluding people without professional resolutions is bad for business.

Will never shop here again, me and my friend walked in there to get some nails and hair to braid into her hair, keep in mind we do look younger but I am 18 working a full time job so yes I have money why would I need to steal anything. The lady was very rude followed us around to every isle giving us awful looks, not letting us look at what we wanted and when I tried to pick up the one brush to show my friend she rushed over from behind me and started moving all the brushes acting like I messed them up then she says. “touching is not free”. In what store do you go to that you can’t touch anything. After being in there for only 10 mins she was already making us feeling forced to leave. They definitely lost business.

My new go to. They are very interactive and go above and beyond to ensure your satisfaction.

Good experience. Very nice people. Gorgeous bundles at a reasonable price

The prices are good. (1 star) I always get my questions about the products answered. (1star) If you don’t mind being watched like you are a thief coming to rob the store blind, then it could be worth the visit. Ugh... every patron is not there to steal something but that is how Closely you are watched. This is why you didn’t earn the other 3 stars. Keep in mind other supply stores in the area treat their patrons similarly. They are not the only ones with this mindset.

This is the hair store you go to when none of the other ones are open. They will watch you like a hawk and the prices are sky high for the quality.

Overall it's a good place for supplies. At this time tho it is difficult to buy wigs because you cannot try them on due to Covid. But customer service is good. Pleasant people.

Very helpful. Went alone and had no clue what I was trying to find but I was helped as soon as I entered.

Found the hair we needed & was out in minutes!

For this time of year that's a WONDERFUL shopping experience for me! Anxiety is crippling especially this time of year for me!

No meds needed tonight though!