Quick Facts About Katie’s nails
Strengths:
1. Friendly and accommodating staff: Many customers mention the friendliness of the staff members at Katie's Nails. They appreciate the warm and welcoming atmosphere of the salon.
2. Talented nail technicians: Multiple customers highlight the skill and talent of Katie and her staff in creating beautiful nail designs. They are praised for their ability to replicate designs from Pinterest and other sources.
3. Long-lasting manicures: A few customers mention that their gel manicures at Katie's Nails lasted for an impressive three weeks without chipping. This indicates that the salon uses high-quality products and techniques for long-lasting results.
4. Excellent customer service: Several customers mention that Katie and her team go above and beyond to exceed their expectations. They appreciate the personalized attention and the effort put into ensuring customer satisfaction.
5. Positive online reviews: Despite the negative comments mentioned earlier, there are multiple positive online reviews expressing satisfaction with the salon. This suggests that the negative experience described might be an outlier, rather than the norm.
Weaknesses:
1. Rude and unprofessional behavior: One customer recounts a particularly negative experience with Katie's Nails, highlighting the rude and aggressive behavior of a nail technician. This suggests a lack of professionalism and customer service skills within the salon.
2. Inconsistent quality: The same customer mentions that their left hand was noticeably longer than the right, indicating inconsistencies in the quality of the service provided. This raises concerns about the attention to detail and consistency of the nail technicians.
3. Delays and wait times: Another customer points out that they had to wait for 18 minutes past their scheduled appointment time, which may suggest issues with managing scheduling and punctuality within the salon.
4. Poor nail shaping: The same customer expresses dissatisfaction with the nail shaping done at Katie's Nails, claiming that their nails had an "awful" shape. This indicates a lack of attention to the customer's preferences and an inability to meet their expectations.
5. Negative overall experience: The same dissatisfied customer highlights that their experience at Katie's Nails was stressful and caused more stress during their vacation. This negative experience may discourage potential customers from visiting the salon.
In conclusion, while there are positive aspects to Katie's Nails, such as friendly staff, talented nail technicians, and long-lasting manicures, the negative comments about rude service, inconsistencies in quality, delays, poor nail shaping, and overall negative experiences indicate weaknesses within the salon. These weaknesses suggest a need for improved customer service, attention to detail, and consistency in order to enhance the salon's reputation and ensure customer satisfaction.
Best TL Reviews
KATIE IS RUDE.
WAITED 18 MINUTES.
NAILS LOOK AWFUL.
I am not local to the area, when I pulled into the plaza, I had five minutes to spare, so I went to Starbucks. My GPS kept having me go in circles, by the time I found the salon it was 2:07 PM, I had a 2 o’clock appointment.
When I walked in, I said who I was, and who my appointment was with. I was asked to pick out a color, I waited 18 minutes. Finally, a woman who had been sitting near me… eating lunch, gossiping with her coworkers asked me to “go sit in her seat” I said, “I don’t know where your seat is” annoyed, she flicked her wrist pointing to her general area.
When she came over, I said, “are you guys really busy today or just running a little behind” she responded VERY loudly, “I’m not running late, you didn’t get here until 2:15 so I sat for lunch” (I was factually there at 2:07). Caught off guard by her aggressive response, I started to discuss what shape I like my nails. She said, “when I’m ready for you to tell me about shapes, I will ask” I was talking to my sister in law on the phone, (Airpods) even she was like, “oh my god, she is so rude”
* if she didn’t already have acrylic on my nails, I would have stood up and walked.
As she continue doing my nails, I gave her time to get the shape right - as she continued to file beyond what I wanted, I asked her to stop filing and tried to explain again what shape I wanted. She again shouted loudly, and told me she was not done shipping them yet. The place was packed, and she was literally yelling at me. I told her she had already filed too much, and expressed several times that I simply wanted her to stop filing further.
At this point, she wanted to apply more acrylic powder, I have been getting acrylic nails for 15+ years. I did NOT want her adding additional powder because they would not have held up. She was causing a huge scene; shouting, and quite literally demanding I let her apply more acrylic powder. I said to her, “ you are making a huge deal right now, and I’m asking you to please stop, I just want you to complete my nails, so I can leave” I told her I had another appointment I needed to get to, and I did not have time for Friday corrections: not true, I just wanted to leave.
I am not a person who gets uncomfortable in awkward social situation, but even for me… this was too much. I chose this salon based on the Google reviews, I asked for her specifically based on her reviews. I was completely disgusted with the service. I am in the area trying to enjoy a four day getaway, this experience did nothing but cause stress!!
My left hand is noticeably longer than the right hand, and the shape is awful. Terrible, terrible experience all the way around. I never leave online reviews, and if it was just an ugly full set, I wouldn’t leave a review. I am leaving a review based on the terrible customer, AND the bad shaping!
No, paying customer (regardless of one time “drop in” customer vrs. regulars) should be treated badly! there is a sign behind her, workstation, talking about valuing people & life. What a joke.
Terrible, simple awful ALL the way around!!!
Katie, I see you posted a predictable response. Rude, just like your service. Pictures done lie. The nails look awful.
Thanks Kevin.!! First time to this nail salon. Everyone in there is friendly.!!! I have never done this shape or matte color and I'm IN LOVE.!!! Had a nice pedi while I was there and let me tell you, the lemon stuff they used I smelled on me the rest of the day. It was nice.!!!!
Went with my mom and she got her nails and toes done too.!
I have been going to Katie for nearly 2 yrs now and every time my nails look fantastic! My most recent time was yesterday and I gave Katie a real challenge and she not only rose to it but exceeded it! She did a whole new set and reshaped and the design is gorgeous! Thank you Katie and your whole team.
Katie’s nails is simply the best. All I do is show them a picture of the nails I want from Pinterest and they look exactly like the photo. Excellent people and service!
Got a manicure and pedicure here for my brothers wedding.
Katie was absolutely amazing. She went above and beyond my expectations. Wish I lived in this area, I would definitely be a regular customer!
Hi could not be more happy with Katie Nails???? my gel manicure lasts 3 weeks, and I don’t wear gloves to clean or do any tasks!! I’m so glad I chose Katie Nails! I’m a customer who would recommend Katie’s to everyone!
Katie and her staff are amazing! They are super nice and do a wonderful job. Katie is very talented when I show her pictures of what I want for colors and nail art. Can’t say enough great things about Katie’s Nails!
Just had my nails done and am extremely happy! Absolutely the best experience I've had in a nail salon in this area yet! SO grateful I found this place and such a friendly, accommodating nail tech. Really nice to walk out with the perfect set after feeling like I hung out with a friend. Honestly can't say enough good stuff!
Place Pictures
Katie’s nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Checks
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Credit cards
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | Closed |
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