Kay's Beauty

+1 410-788-8401

5752 Baltimore National Pike, Catonsville, MD 21228 United States of America

Open Today: -

Quick Facts About Kay's Beauty

Kay's Beauty place has several strengths based on the comments provided. Firstly, the people who own and work at the store are described as some of the nicest people the commenters have encountered at similar establishments. This indicates that the staff are friendly, helpful, and provide excellent customer service, which is an important strength for any retail business.

Another strength is the store's organization. The comment mentions that the store is large and well organized, making it easy for customers to find what they need. This is crucial for a beauty store, as customers often have specific products in mind and want to be able to locate them quickly and easily. The fact that the store is described as having a clear layout suggests that customers can have a seamless and efficient shopping experience.

The store is also praised for its wide variety of hair products. The comment states that they offer a range of hair types such as natural, braided, permed, straight, and children's hair products. This indicates that the store caters to a diverse customer base and has a comprehensive selection of products to meet different hair care needs. This is a strength as it demonstrates that they understand the needs of their customers and strive to provide products that cater to their specific requirements.

Additionally, the convenience aspect of the store is highlighted. One commenter mentions that the store has everything they need, suggesting that it is a one-stop shop for beauty products. This convenience factor is attractive to customers who prefer to have all their beauty needs met in one place, rather than having to visit multiple stores. Providing a comprehensive range of products helps to attract and retain customers.

However, there are also weaknesses that can be identified from the comments. One customer expresses dissatisfaction with the selection and prices, stating that they could be better. This suggests that the store may not have the most extensive selection of products, and the prices may not be as competitive as other stores. This could be a weakness as customers may be inclined to shop elsewhere if they feel they can find better options or better prices elsewhere.

Another weakness is highlighted in the comment where a customer claims they were treated unprofessionally. The customer states that they were falsely accused by the store employee and had mall security called on them. This indicates a breakdown in customer service and professionalism, which can be detrimental to the store's reputation. Unprofessional behavior can lead to a loss of trust and loyalty among customers.

Furthermore, the store is criticized for not adhering to their own listed hours of operation. One customer arrived at the store 20 minutes before closing time to find the lights off and the owners leaving. This suggests a lack of reliability and consistency, as customers rely on the accuracy of stated operating hours to plan their visits. An inconsistency in operating hours can lead to customer frustration and result in negative reviews and a loss of trust.

In conclusion, Kay's Beauty place has several strengths, such as friendly and helpful staff, a well-organized store layout, a wide variety of hair products, and convenience. However, weaknesses include a potential lack of product selection and competitive pricing, unprofessional behavior towards customers, and inconsistency in adhering to listed operating hours. Assessing and addressing these weaknesses can help the store improve overall customer satisfaction and retention.

Best TL Reviews

The store is not very huge however the people who own it and work in there are some of the nicest people I’ve ever come across at these type of establishments.

The owner of this store is really nice and professional. The store is large and well organized, it's very easy to find what you need. The selection could be better and prices could be lower but over all a pretty good place to shop.

Stopped in to look at the lash selection and the lady behind the counter called mall security on me lol I ALWAYS purchase my items here. I will no longer be a customer

Very straight forward store. You can get what you are looking for and get out within minutes.

Nice place. They have plenty of variety of hair ranging from wigs, extention hair ranging in many differng colors to weave wefts and their different lengths. They got a lot of products there too catering to the different hair types such as natural hair, braids/extension, permed, straight and childerns hair products. Also different accessories to stylize the hair. Like pins, barrets, clips and also sell color. But recommend anyone to go there for hair personally.

Unprofessional. Does not adhere to their own hours. Arrived 20 minutes before closing just to be greeted with the lights off and owners leaving store. Said her kids have a appointment, it's 7:40 p.m. on Saturday, not believable. I'll take my business else where.

Very convenience. They have everything that I need.

Not open at 8am as it is listed on google maps. Please update so people like myself dont waste a morning before work. I arrived at 8:10am